<p><strong><u>This job posting is for a current vacancy with our client.</u></strong></p><p><br></p><p>We are seeking an experienced Service Desk & IT Operations Manager to lead service delivery and IT operations within a fast-paced, professional services environment.</p><p><br></p><p>A core focus of this role is the implementation, alignment, and continuous improvement of service desk processes in accordance with ITIL/ITSM best practices. The successful candidate will optimize incident, request, and change management workflows, define and monitor ITSM KPIs, and ensure service delivery meets established performance and compliance standards.</p><p><br></p><p>The role involves monitoring support services through end-user feedback, trend analysis, and reporting to drive continuous improvement and operational efficiency. Ensuring service desk tickets meet quality standards, including accurate logging, complete documentation, and resolution within defined SLAs, is a key responsibility.</p><p><br></p><p>In this role, you will:</p><p><br></p><p>· Establish, define, and evolve baseline service metrics and KPIs to measure performance across incident, request, and change management processes.</p><p>· Drive a strong culture of continuous improvement, using data, reporting, and trend analysis to enhance service quality, efficiency, and end-user experience.</p><p>· Perform root cause analysis on recurring incidents and service issues, identifying underlying problems and implementing preventative and long-term corrective actions.</p><p>· Lead the alignment, implementation, and ongoing optimization of ITSM processes and best practices, ensuring consistent, scalable, and compliant service delivery.</p><p>· Monitor service performance through end-user feedback, operational reporting, and KPI analysis to identify improvement opportunities and service gaps.</p><p>· Provide hands-on escalation support for complex hardware and software issues, including troubleshooting, research, and resolution.</p><p>· Lead, coach, and develop Service Desk staff, with a strong focus on people management, performance coaching, skill development, and engagement.</p>
<p><strong>Oracle Database Administrator (Cloud & On-Prem) – Payments Industry - $115k - $125k + bonus + benefits </strong></p><p><br></p><p>Are you passionate about designing and optimizing database solutions for mission-critical systems? We’re looking for an experienced Database Administrator to join a dynamic team within the payments space. </p><p><br></p><p><strong>What You’ll Do</strong></p><p>· Design, deploy, and maintain databases across Oracle, PostgreSQL, MySQL, SQL Server, and AWS services (RDS, DynamoDB, Aurora, Redshift).</p><p>· Optimize performance through query tuning, indexing, and schema design for high-volume systems.</p><p>· Implement backup, recovery, archival, and disaster recovery solutions.</p><p>· Develop automation scripts and workflows to reduce vendor reliance and streamline operations.</p><p>· Ensure database security with IAM policies, encryption (KMS), and auditing.</p><p>· Collaborate with DevOps teams to integrate databases into CI/CD pipelines.</p><p>· Troubleshoot complex issues including Oracle infrastructure problems and performance bottlenecks.</p><p>· Participate in on-call rotation for critical support – currently 1-in-4 weeks. </p>
<p>We are seeking a Project Manager to join our client on a 12-month contract, with the potential for extension or conversion to a full-time role, starting ASAP in a hybrid role requiring 2–3 days onsite in Mississauga/Toronto. This role will support Brand Communications and Creative teams within a fast-paced digital environment and will play a key part in driving structure, clarity, and execution across multiple concurrent projects, including digital, web, data, and marketing initiatives. You will partner with cross-functional stakeholders to ensure projects are delivered on time, within scope, and aligned with business objectives. This is an excellent opportunity for a strong mid-level to senior Project Manager who thrives in collaborative, creative environments and enjoys bringing organization and accountability to growing teams.</p><p><br></p><p>Responsibilities:</p><ul><li>Lead and deliver multiple digital, web, creative, and data projects, managing plans, schedules, milestones, risks, and budgets.</li><li>Drive visibility, accountability, and clear communication across projects and stakeholders, including Creative, Brand, and Marketing teams.</li><li>Facilitate meetings, provide status updates, and ensure projects are aligned with business objectives.</li><li>Mentor junior team members and implement process improvements to enhance collaboration and efficiency.</li><li>Apply project management expertise using tools like ClickUp; PMP, Scrum Master, or Agile certification is a plus.</li></ul>
We are looking for a skilled Data Analyst to join our team in Toronto, Ontario. This role is ideal for someone passionate about managing and analyzing data to drive impactful strategies within a non-profit environment. The successful candidate will play a pivotal role in supporting fundraising, finance, and marketing efforts through effective data operations and governance.<br><br>Responsibilities:<br>• Oversee daily data operations to support the organization’s fundraising, finance, and marketing activities.<br>• Administer and troubleshoot database systems, including Raiser’s Edge and Luminate Online, ensuring seamless functionality.<br>• Manage data imports and integrations using tools such as ImportOmatic and Omatic Cloud, resolving mapping and synchronization issues.<br>• Process offline donations, maintain monthly donor records, and address payment issues including failures and refunds.<br>• Develop and maintain queries, exports, and reports to support audits, reconciliations, and data governance.<br>• Ensure data quality and accuracy by implementing robust governance and verification practices.<br>• Collaborate with cross-functional teams to provide insights through data analysis and visualization.<br>• Support technical troubleshooting and provide solutions for database-related issues.<br>• Assist in creating dashboards and reports that enhance decision-making processes for various departments.<br>• Maintain compliance with data privacy regulations and organizational standards.
We are looking for an experienced Analytics Engineer to join our team on a long-term contract basis in Mississauga, Ontario. This role involves leveraging data architecture and analytics expertise to enhance our processes and provide valuable insights for the organization. The position offers a hybrid work environment and an opportunity to contribute to meaningful data-driven projects.<br><br>Responsibilities:<br>• Develop and maintain data architectures to support analytics and reporting initiatives.<br>• Leverage Python programming to analyze, process, and structure complex datasets.<br>• Collaborate with data engineers to integrate allergen information into consumer-facing systems.<br>• Design and optimize SQL queries for efficient data retrieval and manipulation.<br>• Participate in technical interviews and contribute to hiring processes within the team.<br>• Use analytical tools to identify trends and insights that drive business decisions.<br>• Learn and adapt to niche tools and technologies as required by the organization's needs.<br>• Ensure data accuracy and consistency across various systems and platforms.<br>• Work in a hybrid environment, balancing onsite and remote responsibilities effectively.
