We are looking for a Service Coordinator to join our team in Surrey, British Columbia on a contract basis with the potential to become permanent. This in-office role supports a busy service operation across both residential and commercial work, helping keep communication, scheduling, and documentation organized and on track. The successful candidate will bring strong coordination skills, sound judgment, and a customer-focused approach to managing daily service activities in a fast-paced environment. Responsibilities: • Coordinate daily service requests by assigning work to technicians based on urgency, location, and trade expertise. • Keep customers informed throughout the service process by providing updates, answering questions, and addressing concerns in a timely manner. • Serve as the central point of communication between clients, technicians, and internal team members to support efficient issue resolution. • Monitor work orders from intake to completion, ensuring service activities are accurately recorded and completed within expected timelines and budget guidelines. • Review technician timesheets, service documentation, and related records to confirm accuracy and support payroll and client reporting requirements. • Organize dispatch schedules for a high-volume plumbing service team and adjust plans as priorities shift or urgent calls arise. • Work closely with subcontractors, vendors, and field staff to coordinate service support, materials, and operational needs. • Arrange the purchase of parts and supplies, track related expenses, and help maintain proper administrative records for procurement activities. • Contribute to team efficiency by assisting with office coordination tasks, supporting service quality standards, and helping improve day-to-day processes.

• At least 2 years of experience in a similar service coordination, dispatch, or administrative support role.• Background in a mechanical, HVAC, plumbing, or related service environment is strongly preferred.• Strong communication skills with the ability to interact professionally with customers, technicians, and internal stakeholders.• Experience using CRM systems, scheduling tools, and general office software to manage service activity.• Proven ability to stay organized, manage competing priorities, and maintain accuracy in a fast-paced setting.• Comfortable working independently while also contributing positively to a small, team-oriented office.• Experience with dispatching, appointment scheduling, customer service, and supply ordering is considered an asset.

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Surrey, BC
onsite
Contract to Hire
26 - 30 CAD / Hourly
We are looking for a Service Coordinator to join our team in Surrey, British Columbia on a contract basis with the potential to become permanent. This in-office role supports a busy service operation across both residential and commercial work, helping keep communication, scheduling, and documentation organized and on track. The successful candidate will bring strong coordination skills, sound judgment, and a customer-focused approach to managing daily service activities in a fast-paced environment. Responsibilities: • Coordinate daily service requests by assigning work to technicians based on urgency, location, and trade expertise. • Keep customers informed throughout the service process by providing updates, answering questions, and addressing concerns in a timely manner. • Serve as the central point of communication between clients, technicians, and internal team members to support efficient issue resolution. • Monitor work orders from intake to completion, ensuring service activities are accurately recorded and completed within expected timelines and budget guidelines. • Review technician timesheets, service documentation, and related records to confirm accuracy and support payroll and client reporting requirements. • Organize dispatch schedules for a high-volume plumbing service team and adjust plans as priorities shift or urgent calls arise. • Work closely with subcontractors, vendors, and field staff to coordinate service support, materials, and operational needs. • Arrange the purchase of parts and supplies, track related expenses, and help maintain proper administrative records for procurement activities. • Contribute to team efficiency by assisting with office coordination tasks, supporting service quality standards, and helping improve day-to-day processes.
2026-05-07T00:00:00Z

Service Coordinator Job in Surrey, BC | Robert Half