<p><strong>Overview</strong></p><p>Our Prince George, BC–based client is seeking a Desktop Support Specialist for a <strong>3-month contract-to-hire opportunity</strong>. This role is <strong>fully onsite</strong> and requires hands-on experience supporting end users in a corporate environment.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide day-to-day IT support for office hardware, including PCs, laptops, printers, and boardroom equipment</li><li>Support operating systems, Microsoft 365, and other business applications</li><li>Troubleshoot and resolve technical issues independently, escalating when required</li><li>Manage and respond to service requests via phone, email, walk-ins, and ServiceNow</li><li>Install, configure, and maintain hardware, operating systems, and software applications</li><li>Troubleshoot network connectivity and related issues</li><li>Administer user accounts and support a client-server environment</li><li>Identify recurring issues and implement long-term solutions to improve stability</li><li>Ensure timely resolution of tickets while maintaining strong customer service standards</li></ul>

<p><strong>Required Experience &amp; Qualifications</strong></p><ul><li>2+ years of experience in a Help Desk or Desktop Support role</li><li>Strong knowledge of Microsoft 365 (O365 suite)</li><li>Experience troubleshooting hardware, software, and basic networking issues</li><li>Hands-on experience with device setup, installation, and configuration</li><li>Familiarity with ticketing systems (ServiceNow preferred)</li><li>Strong communication and customer service skills</li><li>Ability to work both independently and collaboratively in a team environment</li><li>Excellent problem-solving and troubleshooting abilities</li></ul>

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