<p><strong>Overview</strong></p><p>We are seeking a Desktop Support for a short-term engagement to provide day-to-day technical support in a small office environment (under 50 users). This role will focus on maintaining smooth operations, supporting end users, and managing a simple ticketing system.</p><p>This is a great opportunity for someone who enjoys straightforward support work in a well-documented environment with minimal complexity.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 1 / Tier 2 technical support to internal users (approximately 50 employees)</li><li>Manage and respond to support requests through a simple, open-source ticketing system</li><li>Troubleshoot common hardware, software, and connectivity issues</li><li>Support Microsoft Office applications and general desktop environments</li><li>Assist with basic user account management and access requests</li><li>Follow and leverage existing IT documentation to resolve issues efficiently</li><li>Perform light system maintenance and ensure smooth day-to-day IT operations</li></ul><p><br></p>

<p><strong>Qualifications</strong></p><ul><li>Previous experience in IT support, help desk, or desktop support roles</li><li>Comfortable working with Microsoft Office and general desktop troubleshooting</li><li>Familiarity with ticketing systems (open-source tools or similar platforms)</li><li>Basic understanding of server environments (Google-based systems is a plus)</li><li>Strong communication and customer service skills</li><li>Self-sufficient and able to follow existing documentation with minimal supervision</li></ul>

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