We are looking for a skilled Application Support Analyst to join our team in Mississauga, Ontario. In this long-term contract position, you will provide technical expertise and application support across various systems and tools, ensuring efficient operations and minimizing disruptions. This role offers an excellent opportunity to collaborate with development teams, vendors, and stakeholders in the dynamic healthcare industry.<br><br>Responsibilities:<br>• Provide comprehensive application support, including training staff and resolving technical issues.<br>• Conduct root-cause analysis for incidents and problems to reduce system downtime.<br>• Collaborate with application development teams to address critical and high-priority issues.<br>• Engage with vendors to resolve system-related concerns as necessary.<br>• Troubleshoot application-related issues using queries, logs, and other technical tools.<br>• Manage content and user access for collaboration tools such as SharePoint and Teams.<br>• Develop automated workflows using Power Automate to streamline processes across applications.<br>• Document and maintain knowledge base articles, including troubleshooting guides and best practices.<br>• Gather and analyze system requirements while validating functionality and data integrity of new systems.<br>• Assist in quality assurance activities, including testing scenarios and change request preparation.
<p><strong><u>This job posting is for a current vacancy with our client</u></strong></p><p><br></p><p>We are looking for a detail-oriented Business Systems Analyst to join our client's growing team in Toronto, Ontario. This position focuses on supporting Capital Markets initiatives by bridging the gap between business needs and technology solutions. The ideal candidate will possess exceptional analytical skills and a strong ability to collaborate within Agile environments. </p><p><br></p><p>Responsibilities:</p><p>• Actively participate in Agile ceremonies, such as sprint planning, daily stand-ups, backlog grooming, and retrospectives, to ensure alignment with project goals.</p><p>• Collaborate with stakeholders to gather, analyze, and refine business, financial, and operational requirements.</p><p>• Translate requirements into detailed user stories and acceptance criteria to guide development and testing processes.</p><p>• Perform data analysis to identify system inefficiencies and create reports or dashboards that enhance decision-making.</p><p>• Evaluate current business processes and systems to identify gaps and propose effective solutions specifically for Trade and Order Management Systems.</p><p>• Act as a liaison between business units and technical teams to ensure mutual understanding of priorities and timelines.</p><p>• Promote an Agile mindset by identifying opportunities for team improvement and enhancing product delivery.</p><p>• Design system specifications, including use cases, performance testing, and functional requirements.</p><p>• Support the implementation of technology solutions by overseeing their design and development.</p>
