<p>Our Edmonton-based client is seeking an experienced <strong>IT Generalist</strong> to provide comprehensive technical support across infrastructure, networking, end-user systems, and Microsoft 365 environments. This is a hands-on role supporting day-to-day IT operations across multiple locations, requiring strong troubleshooting skills and the ability to work independently in a fast-paced environment.</p><p><br></p><p><strong>Note:</strong> This role will be based in the client&#39;s primary office but will require travel to various building locations within the surrounding area.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide day-to-day IT support for desktops, laptops, mobile devices, printers, and peripherals</li><li>Troubleshoot and resolve hardware, software, networking, and connectivity issues</li><li>Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint</li><li>Manage user accounts, permissions, onboarding, and offboarding activities</li><li>Deploy, configure, image, and maintain end-user devices</li><li>Support network infrastructure, including switches, wireless access points, routers, and internet connectivity</li><li>Troubleshoot wired and wireless networking issues within Cisco Meraki and Ubiquiti environments</li><li>Assist with network monitoring, system maintenance, and infrastructure upgrades</li><li>Respond to and resolve support tickets via phone, email, and onsite support</li><li>Maintain IT documentation, asset inventories, and knowledge base articles</li><li>Support multiple office locations and provide onsite technical assistance as needed</li><li>Collaborate with internal stakeholders and vendors to resolve technical issues and improve IT services</li></ul>

<p><strong>Qualifications</strong></p><ul><li>3–5+ years of experience in an IT Generalist, Systems Support, Technical Support, or similar role</li><li>Strong background supporting both end-user environments and core IT infrastructure</li><li>Experience with Microsoft 365 administration and support</li><li>Hands-on experience troubleshooting Windows workstations, hardware, and peripherals</li><li>Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VLANs, VPNs, and wireless networking</li><li>Experience supporting Cisco Meraki and/or Ubiquiti environments is considered a strong asset</li><li>Experience with device deployment, imaging, and lifecycle management</li><li>Familiarity with Active Directory, Azure AD/Entra ID, and user administration</li><li>Strong customer service and communication skills</li><li>Ability to prioritize and manage multiple support requests in a dynamic environment</li><li>Experience supporting multi-site environments is an asset</li><li>CCNA or equivalent networking experience is considered an asset, not a requirement</li></ul>

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