Help Deskdesktop Support Analyst Jobs in Toronto, ON

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Desktop Support Analyst

Brampton, Ontario
onsite
Permanent
65000 - 75000 CAD / Yearly
We are looking for a Desktop Support Analyst to provide reliable technical assistance to employees in Brampton, Ontario. In this role, you will support day-to-day end-user computing needs, maintain core desktop and account administration processes, and help keep workplace technology secure and efficient. This opportunity is well suited to someone who enjoys solving technical issues, supporting a diverse user base, and contributing to stable IT operations. Responsibilities:• Deliver front-line technical support for desktops, laptops, mobile devices, printers, and other workplace hardware used by employees.• Investigate and resolve service desk tickets, user requests, and technical incidents in a timely and thorough manner.• Diagnose issues involving operating systems, business applications, hardware components, printing, and remote connectivity, escalating more complex problems when needed.• Set up, update, and retire user accounts, access rights, and group memberships while maintaining compliance with organizational security standards.• Assist with employee onboarding and offboarding by preparing equipment, configuring access, and ensuring account changes are completed accurately.• Install, configure, and maintain desktop equipment, operating systems, software packages, and patches across the end-user environment.• Track IT assets, keep support records current, and help coordinate device replacements and hardware lifecycle activities.• Provide support for Microsoft 365 tools, Active Directory administration, password issues, and basic backup or recovery tasks.• Troubleshoot network and remote access problems involving Wi-Fi, internet connectivity, switches, routers, wireless access points, and related infrastructure.• Contribute to technical documentation, knowledge articles, and continuous improvement initiatives while promoting safe computing practices across the organization
2026-09-25T00:00:00Z

IT Support Specialist

North York, Ontario
onsite
Permanent
55000 - 65000 CAD / Yearly
We are looking for an IT Support Specialist to provide dependable technical assistance for retail operations in North York, Ontario. This position supports both on-site and remote employees, helping maintain stable end-user systems, core Microsoft environments, and essential store hardware. The ideal candidate brings strong troubleshooting ability, practical infrastructure knowledge, and experience supporting business-critical technology in a fast-paced setting. Responsibilities: • Deliver day-to-day technical support to office-based and remote staff, resolving hardware, software, and access-related issues in a timely manner. • Administer and support Microsoft 365 services, including user account setup, permissions, and end-user troubleshooting across core applications. • Maintain and support Microsoft Azure and Windows server environments, while assisting with system performance, user connectivity, and platform reliability. • Diagnose and resolve issues involving Windows 10 and Windows 11 devices, as well as systems operating in Windows Server 2012, 2016, and 2019 environments. • Provide support for desktops, laptops, servers, and retail technology such as touch displays, receipt printers, barcode scanners, and other peripheral equipment. • Manage and troubleshoot network-connected printers and related printing issues across business and retail locations. • Assist with infrastructure support activities involving VLANs, routing, switching, secure tunnelling, firewall rules, and remote connectivity tools. • Contribute to virtualization and backup operations, including support for Hyper-V environments and Veeam backup and recovery processes when required.
2026-09-18T00:00:00Z

Business Analytics & Reporting Analyst

Mississauga, Ontario
onsite
Temporary
40 - 50 CAD / Hourly
We are looking for a Business Analytics & Reporting Analyst to join a team in Mississauga, Ontario on a Long-term Contract basis. In this role, you will turn complex data into meaningful insights that help leaders evaluate performance, identify opportunities, and respond to potential risks. The position is well suited to someone who enjoys combining analysis, reporting, and clear communication to support informed business decisions. Responsibilities: • Examine high-volume datasets to uncover patterns, exceptions, and practical insights that support operational and strategic decisions. • Produce scheduled and on-demand reports for leadership and business teams, ensuring information is accurate, timely, and easy to interpret. • Create dashboards, reporting materials, and concise summaries that present performance results in a clear and business-focused way. • Apply advanced Excel techniques, including Pivot Tables, VLOOKUPs, and complex formulas, to organize, analyze, and validate data. • Monitor key metrics and investigate trends or variances to highlight business performance drivers and emerging issues. • Convert analytical findings into straightforward recommendations that help stakeholders make sound decisions. • Partner with internal teams to clarify reporting needs, define business objectives, and document requirements effectively. • Strengthen reporting workflows and improve data integrity through ongoing process refinement and quality checks.
2026-09-22T00:00:00Z

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