6 results for It Help Desk Support in Sydney, New South Wales

Junior IT Support Analyst

Sydney CBD, New South Wales
remote
Contract/Temporary
37 - 42 AUD / Hourly
<table width="680"><tbody><tr><td width="548">About the roleThis is a 3 month contract with possibility to extend.We are seeking a Junior IT Support Officer to assist with the onboarding and offboarding of employees. You will help ensure new starters have the access, equipment and support they need, while ensuring departing employees are securely offboarded. Key responsibilities<ul><li>Set up laptops, desktops, phones and other IT equipment for new employees.</li><li>Create and update user accounts in line with approved procedures.</li><li>Assign software licences, permissions and access to required systems.</li><li>Prepare onboarding checklists and ensure tasks are completed on time.</li><li>Provide basic technical support to new starters during their first days.</li><li>Collect equipment and disable accounts when employees leave.</li><li>Remove access to applications, systems and shared resources during offboarding.</li><li>Maintain accurate records of equipment, accounts and access changes.</li><li>Log and update requests in the IT service desk system.</li><li>Escalate complex technical or security issues to senior IT staff.</li><li>Follow IT security, privacy and access-control procedures.</li></ul> About you<ul><li>Some experience in IT support, service desk or a similar role.</li><li>Basic understanding of Windows, Microsoft 365 and user account administration.</li><li>Good communication and customer-service skills.</li><li>Strong attention to detail and ability to follow checklists.</li><li>Organised, reliable and able to manage multiple requests.</li><li>Willingness to learn and develop technical skills.</li><li>Relevant IT qualification or certification is desirable but not essential.</li></ul></td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time. <img src="https://counter.adcourier.com/aGVucnkud29vLjkzMzQ0LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-08-18T06:19:31Z

Head of Technology (Software Engineering)

Sydney CBD, New South Wales
remote
Permanent placement
250000 - 300000 AUD / Yearly
Robert Half has exclusively partnered with this FinTech to assist them securing a Head of Technology for a newly created position. You are not replacing anyone; you are coming in to take the lead.The Head of Technology leads the technology function and is responsible for the development, IT operations and continuous improvement of the company's core technology platforms, with a primary focus on software engineering.You will be responsible for building a team that develops and scales a business-critical platform covering lending, investment, loan servicing, investor administration and unit registry operations.Responsibilities / Key skills:<ul><li>Proven pedigree in software engineering</li><li>A career in building high performing engineering teams (circa 10 headcount)</li><li>Additional expertise across IT Operations, Cyber and Vendor Management</li><li>Develop and maintain the technology strategy, technical roadmap and annual business plan</li><li>Maintain visibility of technology capability, platform maturity, cyber posture, vendor performance and resourcing needs</li><li>Manage the Lead/Senior Software Engineers and engineering team to ensure development is technically sound, maintainable, secure and business-aligned</li><li>Provide leadership across architecture, APIs, integrations, infrastructure, testing, release management and production support</li><li>Ensure business rules are properly understood, documented and reflected in platform solution design</li><li>Improve engineering standards, documentation, testing, monitoring, deployment controls and management of technical debt</li><li>Support data warehouse, Microsoft Fabric, Power BI and management reporting initiatives</li><li>Manage the IT Operations Manager and ensure day-to-day IT operations are stable, secure and responsive</li><li>Assess and manage cyber security, disaster recovery, business continuity and technology risk across business systems and vendors</li><li>Manage relationships with software vendors, managed service providers, security vendors, consultants and delivery partners</li><li>Build a culture of practical software delivery, technical quality, accountability for technical outcomes, and continuous improvement</li><li>Experience with AWS, APIs, data platforms, Microsoft 365, Python/FastAPI, React/Next.js or infrastructure-as-code environments would be advantageous</li></ul> Reference Number: 06800-0013500406By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/bWFyay5iZW5uZXR0LjkwODk0LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-09-03T00:40:38Z

Risk Assurance Specialist | Global Financial Services Firm

Sydney CBD, New South Wales
remote
Permanent placement
100000 - 116000 AUD / Yearly
<table width="680"><tbody><tr><td width="507">Reference Number: 60350-0013487139This is a hybrid position. About the roleThis is an exciting opportunity to join a global financial services organisation in a specialist Risk Assurance role, supporting the business in strengthening its approach to Financial Economic Crime (FEC) risk.Working within the first line of defence, you will play a key role in monitoring and assessing financial crime controls, identifying emerging issues and supporting the business to maintain consistently high standards across its operations.You will have the opportunity to work across a broad range of FEC risks, including AML, CTF, fraud and sanctions, while partnering with stakeholders across the organisation to drive continuous improvement.The opportunityAs a Risk Assurance Specialist, you will support the execution of the organisation's first-line monitoring framework and contribute to the ongoing development and enhancement of its monitoring approach.You will be responsible for:<ul><li>Developing, maintaining and continuously improving the first-line FEC monitoring framework, strategy and procedures.</li><li>Monitoring the quality and effectiveness of FEC processes across the organisation's network.</li><li>Reporting on monitoring outcomes, findings, key issues and emerging trends.</li><li>Identifying process improvement opportunities, control deficiencies and systematic issues.</li><li>Supporting relevant teams to remediate identified issues and close control gaps.</li><li>Working closely with stakeholders across the first, second and third lines of defence on FEC and monitoring matters.</li><li>Contributing to a strong risk culture through effective risk assessments, controls and mitigating actions.</li><li>Supporting the business to ensure its activities remain within defined risk appetite and regulatory expectations.</li></ul>About the organisationYou will join a diverse, international financial services organisation with a strong focus on responsible growth, risk management and creating positive outcomes for its customers and communities.The organisation operates across multiple markets and promotes a collaborative, inclusive culture with opportunities to work across borders and engage with a broad range of stakeholders.What's on offer<ul><li>Flexible working arrangements, including the opportunity to work from home.</li><li>Career development opportunities, including online learning and development programs.</li><li>Health and wellbeing initiatives.</li><li>Two paid working days per year to volunteer with a local charity.</li><li>An international and collaborative working environment.</li><li>The opportunity to make a meaningful impact on financial crime risk management and control effectiveness.</li></ul>About youYou will be an experienced Risk, Audit, Compliance or Financial Crime professional with a strong background in financial crime control testing, monitoring or assurance.You will bring:<ul><li>Strong knowledge of AML, CTF and sanctions frameworks and regulations.</li><li>Experience working within a complex financial services environment.</li><li>Proven experience in risk management and control frameworks.</li><li>A strong understanding of the customer lifecycle within financial services.</li><li>Experience identifying control deficiencies, risks and opportunities for process improvement.</li><li>Strong stakeholder management and communication skills.</li><li>The ability to influence and collaborate across multiple lines of defence.</li><li>Excellent written and verbal communication skills.</li><li>The ability to operate effectively within an international and multicultural environment.</li></ul>This is an excellent opportunity for an experienced financial crime, risk or assurance professional looking to take on a role with genuine influence across a complex financial services environment. </td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/amF5ZG9uLmdpbGwuOTQxMjQuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2026-08-19T07:04:21Z

Advanced Modelling Analyst

Sydney CBD, New South Wales
remote
Permanent placement
90000 - 105000 AUD / Yearly
<table width="680"><tbody><tr><td width="507">Reference Number: (60350-0013412499)This is a hybrid position.An opportunity has become available for a technically strong Advanced Modelling Analyst to join a highly regarded financial services organisation within its Modelling team. Reporting directly to the Head of Department, this position offers the chance to contribute to sophisticated modelling initiatives that support structured finance activities and inform key strategic decisions.Working as part of a collaborative and high-performing team, you will play a central role in developing and enhancing advanced models that evaluate complex financial structures and portfolio behaviour. The role offers strong exposure to senior stakeholders and the opportunity to further deepen your expertise within a technically rigorous environment.Key Responsibilities:<ul><li>Develop, maintain and enhance advanced cash flow models supporting structured financial products</li><li>Contribute to modelling frameworks used in securitisation structures and complex transactions</li><li>Analyse detailed datasets to produce robust insights that support decision-making</li><li>Collaborate closely with senior stakeholders across analytics and broader business functions</li><li>Improve modelling accuracy, transparency and efficiency through best-practice techniques</li><li>Clearly document model assumptions, methodologies and outputs</li><li>Support continuous enhancement of modelling frameworks and analytical capability</li></ul>Key Requirements:<ul><li>Demonstrated experience building and maintaining detailed cash flow models, including the ability to model complex scenarios, sensitivities and structural features</li><li>Advanced Excel modelling skills, with the ability to develop robust, scalable and well-structured financial models</li><li>Proven experience working within financial services, with exposure to financial products, portfolio analytics or structured transactions</li><li>Understanding of securitisation structures or structured finance transactions is highly regarded, including exposure to underlying asset performance and deal mechanics</li><li>Strong analytical capability with excellent attention to detail and the ability to interpret complex datasets</li><li>Ability to clearly document model logic, assumptions and outputs for transparency and governance</li><li>Comfortable working in a technically focused environment with exposure to senior stakeholders</li></ul>Why This Role Stands Out:<ul><li>Direct reporting line to the Head of Analytics with strong exposure to strategic initiatives</li><li>Work across sophisticated securitisation structures and complex modelling environments</li><li>Opportunity to influence commercial outcomes through high-quality analytics</li><li>Collaborative and technically capable team culture</li><li>Meaningful scope to deepen expertise in structured finance and advanced modelling</li></ul>This role is ideal for someone who enjoys solving complex quantitative problems and wants to play a key role in strengthening modelling capability within a respected analytics function.If you are motivated by technically challenging work and want to contribute to impactful outcomes, this opportunity offers a strong next step in your career. </td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/amF5ZG9uLmdpbGwuNTc3NTQuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2026-09-04T05:00:30Z

IT Manager (Systems & AI) - Hands On

Sydney CBD, New South Wales
remote
Permanent placement
150000 - 170000 AUD / Yearly
COMPANY: This company is a relatively young yet growing not-for-profit who operate in the Medical Research-related space.<ul><li>Newly created position to transform/uplift the IT environment, cybersecurity, data management, and AI across the organisation.</li><li>Open minded and flexible culture focus on inclusivity, integrity, and team work to deliver great work that drives impactful outcomes.</li><li>Hands-on role in a small yet growing organisation.</li><li>NFP salary packaging/salary sacrifice</li><li>Hybrid working.</li></ul> ROLE OVERVIEW: As the IT Manager (Systems & AI) you will be first hire in IT, making it a very broad and hands-on role that will evolve and expand over time along with the organisation.Key elements include the review & uplift of the current IT environment; managing external IT vendors; selecting & implementing new systems; establishment of cybersecurity frameworks; implementation of ongoing AI governance; as well as end-user support for a small yet growing number of internal staff.Responsibilities include: Business Systems and Digital Transformation <ul><li>Lead the scoping, sourcing, evaluation, procurement, and implementation of new technology platforms, including CRM and core business applications.</li><li>Business requirements gathering with to understand stakeholder needs then translate into practical deliverables.</li><li>Identify opportunities for automation and process improvement through current and emerging technologies.</li><li>Act as the system owner for key IT platforms and applications.</li></ul>AI & Automation<ul><li>Act as the lead and primary advisor on AI governance, capability, implementation, and safe/effective use.</li><li>Design & implement AI enabled workflows that support organisational needs yet remain compliant with internal AI governance frameworks and broader privacy, security, and governance requirements.</li><li>Assist to build and maintain AI solutions.</li></ul>Cybersecurity, Risk and Compliance <ul><li>Establish and implement a cybersecurity framework.</li><li>Support cybersecurity, privacy, and information governance across the organisation.</li><li>Conduct technology risk assessments and support incident management and continuous improvement.</li></ul>IT Vendor Management <ul><li>Oversee and manage the external MSP and other IT vendors ensure effective and continuous service delivery.</li><li>Act as the primary point of contact for technology operations, security, and digital transformation initiatives.</li><li>Assist with software licensing, contract renewals, vendor selection, and implementation partner management.</li></ul>Digital Systems Administration & End User Support<ul><li>End user IT support, including desktop hardware/software (Windows, Microsoft 365, macOS); meeting room / VC support etc</li><li>Monitor system performance and coordinate support/issue resolution with external providers.</li></ul>REQUIRED BACKGROUND / EXPERIENCE / PERSONAL QUALITIES: Suitable for a hands-on IT Lead / IT Manager with digital transformation, CRM, AI, and cybersecurity experience who thrives in smaller yet high-performance environments.Being in a stand-alone role, it's suited to an energetic hands-on "doer" who enjoys wearing multiple hats and is happy to do what's needed to get the job done. Someone hands-off running and directing large teams to deliver won't be suitable.Ideal for someone who's excited about joining a growing organisation that makes a meaningful impact on people's lives.Required skills / knowledge / experience: <ul><li>Proven experience managing & optimising digital systems and technology platforms.</li><li>Strong knowledge of Windows OS, Mac OS, and Microsoft 365.</li><li>Comfortable & capable of providing IT support to a small number of end users.</li><li>Experience sourcing, implementing, and managing business systems, including CRM and other enterprise platforms.</li><li>Practical expertise in AI tools and workflow automation.</li><li>Sound understanding of cybersecurity, privacy, and information governance.</li><li>Experience successfully managing technology vendors, managed service providers, and implementation partners.</li><li>Proven experience engaging with business stakeholders to understand their problems, then develop innovative ways to solve them through IT.</li></ul>Required attitude & personal qualities: <ul><li>Friendly, approachable, and inclusive team player.</li><li>Clear communication skills capable of interacting with technical and non-technical stakeholders.</li><li>Enjoys 'rolling their sleeves up' and getting hands-on.</li><li>Demonstrate a practical and outcome focused approach to technology adoption.</li><li>Curious and open-minded with a flexible and adaptable approach to IT.</li><li>Energy and enthusiasm to make things better and solve business problems through technology.</li></ul> Full-time permanent role offering circa $150,000 - $170,000 (plus super) + NFP salary packaging benefits - depending on experience. *Please note, full permanent Australian working rights are required to be considered for this position, and successful applicants will be contacted. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjk4NTUzLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-09-01T00:55:19Z

AML Compliance Officer

Sydney CBD, New South Wales
remote
Permanent placement
120000 - 130000 AUD / Yearly
Compliance Officer - AML / PaymentsSydney | $120,000-$130,000 + superA growing financial services business is looking for a Compliance Officer to join its Australian team, with a strong focus on AML/CTF compliance within a payments environment.This is a hands-on Line 2 compliance role with the opportunity to step into the MLRO position and play a key role in strengthening the Australian compliance framework.The Role<ul><li>Manage Line 2 AML/CTF compliance across the Australian business</li><li>Oversee AML transaction monitoring, investigations and suspicious matter reporting</li><li>Review AML risks, controls, CDD/EDD and compliance processes</li><li>Provide practical regulatory advice to the business</li><li>Monitor regulatory changes and identify compliance gaps</li><li>Work with senior stakeholders and regulators including AUSTRAC and ASIC</li><li>Support policies, procedures, regulatory reporting and AML training</li></ul>About You<ul><li>Experience in payments, fintech, banking or financial services</li><li>Strong experience in AML/CTF and transaction monitoring</li><li>Proven Line 2 compliance experience</li><li>Strong understanding of AUSTRAC and Australian AML/CTF requirements</li><li>Experience with SMRs and AML investigations</li><li>MLRO, Deputy MLRO or senior AML experience highly desirable</li><li>Adaptable, flexible and comfortable in a fast-moving environment</li><li>Hands-on approach with the ability to work independently</li><li>Strong stakeholder management and communication skills</li></ul>A great opportunity for an AML professional from a payments or fintech background looking to take ownership of compliance and progress into an MLRO position.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/amFjay5oYXNsYW0uNjg1MzEuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2026-08-10T01:26:30Z