It Help Desk Support jobs in Sydney, New South Wales

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Desktop Support L2/3 | Mid-Sized Firm

Sydney CBD, New South Wales
remote
Permanent placement
100000 - 110000 AUD / Yearly
THE COMPANYJoin this successful Australian Financial Services organisation with 700+ employees where IT is managed entirely in-house and technology is treated as a genuine business enabler.<ul><li>Team culture focused on an ownership/accountability mentality, humility, collaboration, knowledge-sharing, and recognition.</li><li>Non-micromanagement leadership style focused on empowering staff to utilise their expertise.</li><li>Highly successful and growing mid-sized Australian organisation.</li><li>Sophisticated IT environment with significant investment in modern technologies and AI.</li><li>IT is full managed in-house in Sydney, creating less restrictions and greater agility.</li><li>Initially office-based to support onboarding/training, with hybrid flexibility available once you're established in the role.</li><li>Newly created role due to growth.</li><li>Impressive Sydney CBD offices.</li></ul> THE ROLE Newly created Desktop Support role focused on L2/L3 end user support, customer service and communication, as well as project delivery.You'll handle escalated tickets from the Service Desk across desktop hardware/software, mobility, network connectivity, meeting rooms, endpoint management, RMM etc.Working in a close-knit internal team, teamwork and collaboration are critical as is trust.Responsibilities: <ul><li>Desktop Support - level 2/3 end user support across desktop hardware/software, laptops, mobile devices, printers, meeting rooms etc.</li><li>Support and Administration - Microsoft 365, Active Directory, Intune, IAM platform.</li><li>Identity and Access - troubleshoot MFA, SSO, authentication, and access issues</li><li>RMM - endpoint monitoring, remote support, patching, and software deployment.</li><li>Endpoint Security - support endpoint security, patching, and vulnerability remediation.</li><li>Network and Connectivity - support & troubleshoot network issues - VPN, DNS/DHCP, Wi-Fi connectivity etc.</li><li>ITSM - manage incidents and service requests through the ITSM and maintain up-to-date documentation and KBA's.</li><li>Project Delivery - involvement in deployments, upgrades, improvement initiatives etc</li><li>User onboarding/offboarding </li><li>IT Asset Management </li></ul> REQUIRED SKILLS / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES This role suits an experienced L2/L3 Desktop Support Engineer who enjoys being the person users rely on to solve problems and deliver a great technology experience, rather than simply closing tickets. Ideal if you're seeking a broad role you can take ownership of, work closely with users, develop technically, and contribute to projects.You don't need to be an expert in everything, but you should be comfortable supporting the wider Microsoft end-user environment. We're looking for the following: <ul><li>Proven L2/L3 Desktop Support experience inside mid-sized corporate organisations with complex IT environments.</li><li>Hands-on experience with the support, troubleshooting, and administration of Microsoft 365, Active Directory, Intune, and Windows OS. </li><li>Some experience with IAM tools - e.g. Entra ID, Okta, Ping Identity etc</li><li>Endpoint Management and RMM experience.</li><li>Competent networking knowledge - TCP/IP, VPN, DNS/DHCP etc.</li><li>Strong troubleshooting and problem-solving skills, combined with a genuine customer-service mindset.</li><li>Clear and confident communicator with a strong sense of professionalism and the ability to support users at all levels.</li></ul>Attitude & personality:<ul><li>Takes ownership, uses initiative, and follows problems through to resolution.</li><li>Humble, accountable, and comfortable learning from mistakes.</li><li>Proactively looks for opportunities to upskill themselves.</li><li>Strong sense of teamwork, collaboration, and knowledge sharing.</li><li>Friendly, outgoing, and personable.</li><li>Genuinely enjoys getting hands-on to support users and solve their problems.</li></ul> This is full-time permanent role located in the Sydney CBD (hybrid working) and is offering $100,000 - $110,000 (plus super) + bonus potential. Reference Number: 06800-0013521164This is a hybrid position.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjMxMTM5LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-10-07T00:25:52Z

Infrastructure Engineer (Azure) | $140-150k+super

Sydney CBD, New South Wales
remote
Permanent placement
140000 - 150000 AUD / Yearly
THE COMPANY This company is an iconic Australian success story spanning almost 40 years. Today, they employ 2000+ employees across Australia, Europe, the Middle East, North America, and Asia. <ul><li>Modern Azure environment with significant investment in cloud networking & security technologies, including SD-WAN & SASE.</li><li>Key role managing, scaling, and securing their expanding global infrastructure footprint.</li><li>Sydney-based IT team who value teamwork, collaboration, and innovation / automation.</li><li>Fast-paced environment in a growing and ambitious organisation.</li><li>Hybrid working.</li></ul> ROLE SNAPSHOT This is a broad, hands-on Infrastructure Engineer role combining L3 escalation support with the design and delivery of global infrastructure projects.Working in a close-knit team, you'll provide technical guidance and escalation support to juniors while taking ownership of the availability, performance, and security of the global infrastructure.Key elements of the role include:<ul><li>Administer, support and improve network, server, and cloud infrastructure.</li><li>Build, administer & optimise Azure IaaS services.</li><li>Administer Microsoft 365, Intune, Windows Server, Active Directory, DNS/DHCP.</li><li>Design and implement secure, reliable infrastructure solutions.</li><li>Resolve escalated L3 infrastructure issues and provide escalation support to the Service Desk.</li><li>Manage endpoint protection, device management, and patching.</li><li>Lead infrastructure and security projects, including Azure migrations, SD-WAN and SASE deployments, and new site implementations.</li><li>Work with IT teams and business stakeholders to deliver infrastructure aligned to business needs.</li><li>Identify opportunities to improve performance, security, automation, and operational efficiency.</li><li>Maintain accurate documentation.</li></ul> REQUIRED SKILLS / EXPERIENCE / PERSONAL QUALITIES This role will suit a hands-on Infrastructure Engineer with strong Azure IaaS experience and a broad infrastructure skill set, looking to work across cloud, networking and security technologies.Ideal for someone who enjoys solving complex infrastructure problems and balancing L3 support with designing and delivering projects.Essential skills and experience: <ul><li>Proven experience managing Azure cloud infrastructure within complex environments.</li><li>Hands-on experience with the administration of Windows Server, Active Directory, M365, and Intune.</li><li>Broad experience spanning server, network, and cloud infrastructure.</li><li>Infrastructure projects delivery experience, ideally involving design and implementation.</li></ul>Desirable experience: <ul><li>Experience with Zero Trust networking, SASE, and SD-WAN.</li></ul>Personal qualities: <ul><li>Self-motivated and comfortable taking ownership of technical issues and projects.</li><li>Curious and committed to ongoing learning and technical development.</li><li>Collaborative, approachable and able to work effectively within a close-knit team.</li><li>Enjoys troubleshooting, solving problems and improving existing environments.</li></ul> This is a full-time permanent role offering hybrid working and $140,000 - $150,000 (plus super) - depending on experience. *Please note, full permanent Australian working rights are required to be considered for this position, and successful applicants will be contacted.Reference Number: 06800-0013524418This is a hybrid position.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjY3MDc1LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-10-13T02:09:41Z

IT Manager

Sydney CBD, New South Wales
remote
Contract/Temporary
500 - 550 AUD / Daily
Main Duties: <ul><li>Act as the primary point of contact for all ICT support and service issues, managing escalations and coordinating with the managed service provider and external vendors.</li><li>Oversee the end-to-end resolution of IT support tickets, ensuring timely and effective outcomes for staff.</li><li>Manage ICT assets, including laptops, mobile devices, software, and user accounts, ensuring compliance with organisational standards and processes.</li><li>Support the administration and operation of key technology platforms, including the 3CX phone system, staff onboarding/offboarding processes, and cybersecurity initiatives.</li><li>Maintain strong relationships with internal stakeholders and external ICT partners, providing regular reporting and participating in account management meetings.</li><li>Identify, escalate, and assist in managing ICT and cybersecurity risks and incidents, supporting business continuity requirements.</li><li>Develop and maintain ICT documentation, user guides, and training resources to improve system usage and staff capability.</li><li>Mentor and support junior operational staff in delivering day-to-day technical support and ICT administration services.</li><li>Contribute to ICT projects, continuous improvement initiatives, and broader operational activities as directed by the COO and ICT Manager.</li></ul> This is a hybrid position. Reference Number: 06800-0013512104By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time. <img src="https://counter.adcourier.com/aGVucnkud29vLjAyMTMzLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-09-23T01:13:03Z

Cloud Manager

Sydney, New South Wales
remote
Contract/Temporary
750 - 1000 AUD / Daily
<table width="680"><tbody><tr><td width="507">Responsibilities: <ul><li>Ensure cloud services and infrastructure remain operational, secure, and effectively maintained through completion of routine operational tasks.</li><li>Provide deep technical expertise and enterprise-level experience in the design, implementation, configuration, documentation, management, and support of Microsoft Azure Cloud Services.</li><li>Optimize Azure cloud performance and capacity, ensuring consumption is well managed and costs are monitored within budget.</li><li>Maintain licensing compliance across all products and services.</li><li>Implement, test, and maintain disaster recovery, backup, and recovery procedures in line with defined service level agreements.</li><li>Administer Microsoft 365 and Azure backup environments in accordance with RTO and RPO commitments.</li><li>Identify and implement automation opportunities to streamline processes and improve IT team productivity.</li><li>Maintain a strong security posture by ensuring applications, infrastructure, and networks are well architected and supported by robust operational processes that enhance end-user productivity and experience.</li><li>Ensure all new system designs follow secure-by-design principles.</li><li>Participate in corporate projects and provide infrastructure expertise as required.</li><li>Review solution designs and support project teams in modernizing and optimizing workloads.</li></ul> Network, Firewall, and Infrastructure<ul><li>Demonstrate deep knowledge of Cisco ISE, Meraki, and Zscaler.</li><li>Apply strong expertise in cloud networking and security, including DNS, DHCP, and Group Policy.</li><li>Maintain the security and integrity of network infrastructure across all office locations and cloud environments.</li><li>Deliver infrastructure projects aligned with IT strategy.</li></ul> Reporting<ul><li>Prepare reports for key stakeholders, including senior leadership, that provide visibility into key IT operational metrics, risk areas, and opportunities for improvement.</li></ul> Reference Number: 06800-0013518408This is a hybrid position.</td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time. <img src="https://counter.adcourier.com/aGVucnkud29vLjEwMTQzLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-10-06T00:20:52Z

Workplace Experience | Executive Support | Temp role

Sydney CBD, New South Wales
remote
Contract/Temporary
38 - 42 AUD / Hourly
<table width="680"><tbody><tr><td width="507">Company: This business is a professional services firm with a dynamic offering to their clients. They are passionate about a professional and welcoming environment for their clients and staff, managed by this role and their internal office support team. Duties and responsibilities: <ul><li>Oversee day to day operations and workplace experience of a high performing office, ensuring the office is professional, organised and running smoothly.</li><li>Act as the first point of contact for employees, clients, visitors and senior stakeholders, providing a high level of service and hospitality.</li><li>Run the reception desk and front of house operations, including visitor management, incoming calls, deliveries and general enquiries.</li><li>Coordinate meeting rooms and shared spaces, ensuring rooms are fully prepared and presented to a high standard for internal and external meetings.</li><li>Provide executive and administrative support including diary and calendar management, scheduling meetings, coordinating appointments and managing competing priorities.</li><li>Support 2-3 senior stakeholders with meeting coordination, travel arrangements, correspondence, preparation of documents and general administrative requirements as needed.</li><li>Act as a trusted point of contact for senior stakeholders, proactively anticipating administrative and workplace needs and ensuring requirements are managed efficiently.</li><li>Manage catering, food and beverage, and office supplies, including ordering, stock management and coordinating regular team lunches and events.</li><li>Coordinate and support internal events, client functions, team activities and office initiatives, managing logistics, suppliers and set-up.</li><li>Work closely with stakeholders and senior leadership to support with administration where needed.</li><li>Maintain a high level of professionalism, discretion and attention to detail, particularly when supporting senior executives, VIP clients and external stakeholders.</li></ul> About you: To be successful in this role, you will have:<ul><li>3 to 5+ years' experience in workplace coordination, office management, corporate reception, or a similar role.</li><li>Previous experience providing executive support, including diary/calendar management, meeting coordination, travel booking and administrative support.</li><li>Proven ability to manage the day to day operations of a corporate workplace and confidently take ownership of multiple priorities.</li><li>Confident communicator who can build positive relationships with senior executives, EAs, employees, clients and external stakeholders.</li><li>Strong attention to detail and the ability to handle confidential and sensitive information with discretion.</li><li>Experience coordinating meeting rooms, catering, events, office supplies and workplace services.</li><li>Strong vendor and supplier management skills, with confidence coordinating external providers and resolving issues proactively.</li><li>Excellent organisational skills, with the ability to prioritise competing demands and remain calm in a fast paced environment.</li><li>Proactive and hands on approach- someone who is comfortable rolling up their sleeves and getting involved.</li><li>Ability to work fully onsite, Monday to Friday, and be a visible and engaged presence in the Sydney office.</li><li>Experience supporting a high volume or high demand office environment would be highly regarded.</li></ul> What's on offer: <ul><li>Potential for the role to extend</li><li>Friendly team and generous in office benefits</li></ul> Reference Number: <a href="https://rh.my.salesforce.com/a1GVT000008Ebvx">06800-0013514739</a>This is an in office position.</td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time. <img src="https://counter.adcourier.com/a2ltYmVybGV5LmxhbmdldmFkLjExMjg4LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-09-29T06:47:30Z

Advanced Modelling Analyst

Sydney CBD, New South Wales
remote
Permanent placement
90000 - 105000 AUD / Yearly
<table width="680"><tbody><tr><td width="507">Reference Number: (60350-0013412499)This is a hybrid position.An opportunity has become available for a technically strong Advanced Modelling Analyst to join a highly regarded financial services organisation within its Modelling team. Reporting directly to the Head of Department, this position offers the chance to contribute to sophisticated modelling initiatives that support structured finance activities and inform key strategic decisions.Working as part of a collaborative and high-performing team, you will play a central role in developing and enhancing advanced models that evaluate complex financial structures and portfolio behaviour. The role offers strong exposure to senior stakeholders and the opportunity to further deepen your expertise within a technically rigorous environment.Key Responsibilities<ul><li>Develop, maintain and enhance advanced cash flow models supporting structured financial products</li><li>Contribute to modelling frameworks used in securitisation structures and complex transactions</li><li>Analyse detailed datasets to produce robust insights that support decision-making</li><li>Collaborate closely with senior stakeholders across analytics and broader business functions</li><li>Improve modelling accuracy, transparency and efficiency through best-practice techniques</li><li>Clearly document model assumptions, methodologies and outputs</li><li>Support continuous enhancement of modelling frameworks and analytical capability</li></ul>Key Requirements<ul><li>Demonstrated experience building and maintaining detailed cash flow models, including the ability to model complex scenarios, sensitivities and structural features</li><li>Advanced Excel modelling skills, with the ability to develop robust, scalable and well-structured financial models</li><li>Proven experience working within financial services, with exposure to financial products, portfolio analytics or structured transactions</li><li>Understanding of securitisation structures or structured finance transactions is highly regarded, including exposure to underlying asset performance and deal mechanics</li><li>Strong analytical capability with excellent attention to detail and the ability to interpret complex datasets</li><li>Ability to clearly document model logic, assumptions and outputs for transparency and governance</li><li>Comfortable working in a technically focused environment with exposure to senior stakeholders</li></ul>Why This Role Stands Out<ul><li>Direct reporting line to the Head of Analytics with strong exposure to strategic initiatives</li><li>Work across sophisticated securitisation structures and complex modelling environments</li><li>Opportunity to influence commercial outcomes through high-quality analytics</li><li>Collaborative and technically capable team culture</li><li>Meaningful scope to deepen expertise in structured finance and advanced modelling</li></ul>This role is ideal for someone who enjoys solving complex quantitative problems and wants to play a key role in strengthening modelling capability within a respected analytics function.If you are motivated by technically challenging work and want to contribute to impactful outcomes, this opportunity offers a strong next step in your career. </td></tr></tbody></table> By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/amF5ZG9uLmdpbGwuODA1NjguMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2026-10-14T05:51:00Z

6 results for It Help Desk Support in Sydney, New South Wales