4 results for Crm Consultant jobs

Test Analyst

Melbourne CBD, Victoria
remote
Permanent placement
150000 - 150000 AUD / Yearly
Test Analyst | Melbourne About the role This is a quality assurance role that actually owns something, rather than just executing a test plan someone else wrote. You'll be responsible for the test strategy and approach across an internal application portfolio, with the scope expanding once a new Dynamics 365 CRM platform goes live. Day to day, you'll be designing, executing and managing manual and functional testing, working closely with developers and product teams to understand requirements and catch issues early. You'll define what good testing looks like here and build the standards, processes and structure to support it. Over time there's room to grow the team's automation capability, but the core of this role is solid, hands-on functional testing and quality ownership. What you'll be doing<ul><li>Designing, documenting and executing manual and functional test cases for internal web applications</li><li>Working closely with developers and product teams throughout the development lifecycle to understand requirements and surface testing needs early</li><li>Extending testing into the Dynamics 365 CRM platform once live, covering functional, regression and integration testing</li><li>Owning quality gates and release readiness, including go/no-go decision input based on risk</li><li>Establishing and documenting testing standards, processes and defect management workflows</li><li>Acting as the quality assurance point of contact for the team, mentoring others in good testing practice</li><li>Contributing to and growing the team's test automation capability over time</li></ul> What you'll bring<ul><li>Solid hands-on experience designing and executing manual and functional test cases</li><li>Experience testing modern web applications, ideally single-page apps built in Vue.js or a comparable framework</li><li>Comfortable with SQL for test data preparation and validation</li><li>A track record of owning a testing function, not just contributing to one, including setting standards and structured testing approaches</li><li>Strong communication skills, you can explain test results and quality risk clearly to both technical and non-technical stakeholders</li><li>Exposure to automation tools such as Leapwork, Playwright, Cypress or Selenium is a nice to have, but not essential</li><li>Dynamics 365 testing experience is highly regarded</li></ul> Experience and qualifications<ul><li>Minimum 7 years in software testing or quality assurance, including experience leading or owning testing activities</li><li>Tertiary qualification in Information Systems, Computer Science or equivalent industry experience</li><li>A recognised testing certification such as ISTQB or CSTE is well regarded</li></ul> Why this one's worth a look This is a well-established, mission-driven organisation with a genuine sense of purpose behind the work. You'll have real autonomy to build the testing function the way you think it should work, rather than inheriting someone else's approach, and a clear path to grow your remit as the application portfolio expands. Full details on the organisation provided to shortlisted candidates. To apply, send through your CV along with a short note on your experience building or owning a testing function. Job Reference Number: 06810-0013456246HSBy clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/SHV6ZWZhLlNvbmkuMjE3OTEuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2026-06-17T08:19:23Z

Technical Business Analyst (Integration)

Melbourne CBD, Victoria
remote
Contract/Temporary
140000 - 160000 AUD / Yearly
The CompanyA leading not-for-profit health organisation is implementing Optima by RLDatix to replace a legacy rostering platform across a workforce of around 10,000 employees and multiple care settings, including hospitals, community and aged care. We are looking for a Technical Business Analyst to own the integration analysis and specification work at the heart of this program.This is a specifier and vendor-partner role, not a hands-on build role. You will author the integration design and technical specifications that an external build vendor delivers against, and partner with them closely through build and test. The organisation owns the integration requirements and design; the vendor constructs the integration layer on Azure to your specifications. You are the technical link between the two. The RoleReporting to the Project Manager, with a dotted line to the Head of Applications, you will:<ul><li>Analyse integration requirements and author the technical specifications and integration design across all in-scope interfaces, including Workday HCM, PayGlobal payroll and the Microsoft Azure integration layer.</li><li>Maintain the integration landscape and register as living artefacts, and define integration patterns (real time, batch, file based, API and event driven), data mapping and error handling approaches.</li><li>Partner with the external build vendor through design reviews, specification walkthroughs, build clarifications and acceptance of deliverables against the agreed specifications.</li><li>Coordinate upstream (HCM) and downstream (payroll) dependencies with system owners, and manage the day-to-day technical relationship with the build vendor and product configuration consultants.</li><li>Support integration testing alongside the Test Lead and vendor across system, end-to-end, regression, parallel payroll and performance phases.</li><li>Specify integration monitoring, alerting and operational support, and hand over cleanly to Application Services post-hypercare.</li></ul> Your Profile:You are an readily available candidate who can bring the following experience to the organisation:<ul><li>Demonstrated experience as a technical business analyst on large enterprise implementations, authoring integration specifications for build teams or vendors to deliver against.</li><li>Proven experience partnering closely with external build vendors through build and test, including reviewing deliverables against specification.</li><li>Strong understanding of integration patterns including real time, batch, file based, API/REST and event driven.</li><li>Experience integrating workforce management, HRIS or payroll systems with broader enterprise platforms.</li><li>Strong Microsoft Azure background, with working knowledge of Azure Integration Services (Logic Apps, API Management, Service Bus, Functions and Azure Monitor) sufficient to author the integration layer specifications.</li><li>Excellent stakeholder engagement and written communication across technical, vendor and business audiences.</li></ul> Strongly preferred experience in the following: <ul><li>Health or aged care sector experience, with awareness of 24/7 service delivery.</li><li>Experience integrating Workday HCM (Integration Cloud, Studio, Core Connectors) and/or PayGlobal payroll.</li><li>Familiarity with Optima by RLDatix or comparable WFM platforms (Kronos, Humanforce, UKG, Allocate).</li><li>Infrastructure as code and CI/CD familiarity (Terraform, Azure DevOps, GitHub Actions), and SFTP / file based exchange patterns.</li><li>Identity and federation experience (SAML, OAuth, Microsoft Entra ID), and awareness of Australian privacy obligations.</li><li>Relevant tertiary qualifications and business analysis, integration or enterprise architecture certifications.</li></ul> Apply TodayPlease send your resume by clicking on the apply button.Reference Number: 06810-0013461494NA<h4>This is a hybrid position.</h4>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time. <img src="https://counter.adcourier.com/bmljay5hYmJvdHQuMzAyNDYuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2026-06-26T06:13:49Z

IT Project Manager - Technology Integration Program

Pooraka, South Australia
remote
Contract/Temporary
750 - 850 AUD / Daily
<h3>IT Project Manager - Technology Integration Program </h3> We are seeking an experienced IT Project Manager to lead and coordinate technology integration activities associated with a major acquisition and systems integration program. This role will work closely with corporate IT teams, business stakeholders, vendors and operational technology teams to ensure a smooth and successful integration across infrastructure, applications and end-user environments. <h4>Key Requirements</h4><ul><li>Proven experience delivering complex IT infrastructure and technology projects within enterprise environments.</li><li style="text-align: justify;">Strong understanding of core infrastructure technologies including Windows Server, Active Directory, Azure AD / Entra ID, Microsoft 365, networking, file services and end-user computing environments.</li><li style="text-align: justify;">Previous experience managing M&A, acquisition, divestment or business integration projects, ideally involving multiple stakeholders, systems and locations.</li><li style="text-align: justify;">Ability to develop and manage project plans, timelines, milestones, dependencies and deliverables while ensuring projects remain on track.</li><li style="text-align: justify;">Strong stakeholder management skills with the ability to engage effectively with corporate IT teams, local technology teams, business leaders, vendors and third-party providers.</li><li style="text-align: justify;">Comfortable acting as the primary point of contact for integration activities, ensuring alignment between technical teams, business stakeholders and external partners.</li><li style="text-align: justify;">Experience identifying, managing and escalating project risks, issues and dependencies while driving outcomes and maintaining project momentum.</li><li style="text-align: justify;">Ability to provide regular reporting and communication to stakeholders, including project status, milestones, risks, issues and key decisions.</li><li style="text-align: justify;">Strong organisational skills with the ability to manage multiple concurrent workstreams within a fast-paced transformation environment.</li><li style="text-align: justify;">Excellent communication, documentation and relationship management skills.</li></ul> This opportunity will suit a Project Manager with a strong infrastructure background who enjoys working in complex stakeholder environments and driving successful business and technology integration outcomes. This will be a hybrid role on a daily rate.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time. <img src="https://counter.adcourier.com/RGFyYS5Cb2xhbmQuOTA1MjIuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2026-06-24T00:26:48Z

Project Manager - Customer Service

Heatherton, Victoria
remote
Contract/Temporary
70 - 100 AUD / Hourly
The Company Our client is a large healthcare organisation providing a range of healthcare services across Melbourne.<ul><li>Lead an end-to-end review of client referral and onboarding processes across the organisation.</li><li>Map current-state processes, identify inefficiencies, duplication, and bottlenecks across the customer journey</li><li>Partner with the CEO and executive leadership team to design a streamlined, scalable customer service and onboarding model</li><li>Drive process improvement initiatives to enhance service delivery, turnaround times, and overall customer experience</li><li>Analyse data and workflows to identify opportunities for automation (including the use of appropriate artificial intelligence) and systems enhancements</li><li>Design clear roles, responsibilities and governance arrangements.</li><li>Work closely with frontline teams to understand pain points and embed new ways of working</li><li>Lead change management activities, ensuring buy-in and adoption across teams</li><li>Review and optimise team structure, roles, and responsibilities within the Customer Service function</li><li>Recommend and support implementation of technology solutions</li><li>Establish clear KPIs, service standards, and reporting frameworks to measure success</li><li>Develop documentation including process maps, SOPs, and training materials</li></ul> Transformation Roadmap and Implementation Planning<ul><li>Translate future-state process designs into a practical and achievable implementation plan.</li><li>Develop detailed recommendations, business cases and benefit realisation plans.</li><li>Prioritise initiatives according to impact, effort and risk.</li><li>Define milestones, deliverables, dependencies and resource requirements.</li><li>Establish performance measures and reporting frameworks (lead and lag indicators).</li><li>Identify quick wins alongside longer-term transformational opportunities.</li></ul> Key Requirements / Experience<ul><li>Recent proven experience leading and implementing similar projects</li><li>Experience in process improvement, transformation, or operational project roles</li><li>Background working in customer service environments, ideally within call centres or high-volume service operations</li><li>Strong track record of streamlining workflows and implementing efficiencies across multi-touchpoint teams</li><li>Experience with system implementation, automation, or digital transformation initiatives</li><li>Ability to analyse complex processes and translate them into simple, scalable solutions</li><li>Strong stakeholder engagement skills, with experience working closely with senior leaders</li><li>Demonstrated change management capability - bringing teams along the journey</li><li>Data-driven approach with the ability to measure impact and outcomes</li><li>Highly practical, hands-on approach with a focus on delivering real outcomes (not just strategy)</li></ul> Job Reference Number: 06830-0013458284CGBy clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/Y2Fyb2xpbmUuZ3V0aHJpZS4wNjE1Mi4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
2026-06-22T01:32:32Z