<table width="680"><tbody><tr><td width="507"><p><strong><span style="text-decoration: underline;">THE COMPANY </span></strong></p><p>This business is a 2000 employee global leader in building software and connecting systems for healthcare companies.</p><p><strong>On offer:</strong></p><ul><li>Hands-on application support and implementation role within healthcare</li><li>Exposure to client-facing system rollouts and upgrades</li><li>Combination of on-site, remote support, and training delivery</li><li>Opportunity to work with mission-critical clinical systems</li></ul><p> </p><p><strong><span style="text-decoration: underline;">THE ROLE</span></strong></p><p>As a Software Implementation Specialist<strong>, </strong>you will support the implementation, upgrade, and early-life support of blood services applications.</p><p>The role focuses on application support, system configuration, client training, and go-live assistance, ensuring customers successfully adopt and use the software.</p><p><strong>Responsibilities:</strong></p><ul><li>Support implementations and upgrades of blood services applications</li><li>Assist the Project Manager and Implementation Team Lead to deliver projects on time</li><li>Perform system configuration, file builds, and functional setup</li><li>Deliver system training to hospital blood bank, donor centre, and nursing staff</li><li>Provide go-live and post-live support, including audits and issue resolution</li><li>Act as a subject matter expert for assigned applications and best-practice usage</li><li>Log, prioritise, and manage application support calls and tasks</li><li>Provide phone-based and web-based client support and training</li><li>Monitor project progress and maintain supporting documentation</li><li>Escalate risks or issues that may impact client satisfaction or delivery timelines</li><li>Collaborate with internal teams to resolve client issues effectively</li></ul><p> </p><p><strong><span style="text-decoration: underline;">YOUR PROFILE</span></strong></p><p>Ideal for someone with hands-on software implementation/ support experience in blood services, transfusion, or donor environments, who enjoys supporting clinical users and delivering application-focused training.</p><p><strong>The following is required:</strong></p><ul><li>Degree in a healthcare-related field (or equivalent relevant experience)</li><li>Strong understanding of blood bank, donor, and transfusion workflows</li><li>Experience in a <strong>blood bank, donor laboratory, or clinical setting</strong> (preferred)</li><li>Experience using, configuring, or supporting <strong>laboratory information systems (LIS)</strong></li><li>Knowledge of NATA / TGA regulatory requirements e.g. ISO15189</li><li>Strong communication, presentation, and training skills</li><li>Ability to work independently and manage assigned workload</li><li>Comfortable working in <strong>client-facing and team-based</strong> environments</li><li>Ability to perform effectively under pressure</li></ul><p> </p><p><strong>This is a full-time role located in Sydney (on-site), offering $90,000 - $100,000 (plus super).</strong></p><p><strong><em>*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.</em></strong></p><p><em>Reference Number: </em>06800-0013360723</p><h4><strong>This is a </strong>On-site <strong>position.</strong></h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YnJhbmRvbi53aWxraW5zLjYzNDk3LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p><strong>THE COMPANY</strong></p><p>A specialised financial technology firm delivering trading and liquidity management solutions to global financial institutions and retail brokers.</p><p><strong>On offer:</strong></p><ul><li>Join an established/ collaborative team providing the opportunity to upskill your financial markets knowledge.</li><li>A varied role, from resolving technical issues to client onboarding.</li><li>Free lunch</li><li>Private Health insurance</li></ul><p> </p><p> </p><p><strong>THE ROLE</strong></p><p>As the Application Support analyst, you will own complex technical problems from diagnosis to resolution, acting as the crucial link between customers and the businesses propriety applications and products.</p><p>Some focus on project work including new customer application integrations, maintenance, upgrades and migrations.</p><p><strong>Responsibilities:</strong></p><ul><li>Provide technical and functional support to institutional and retail trading clients using the firm's trading and liquidity management platforms.</li><li>Respond to customer queries, provide troubleshooting advice and apply efficient resolution tactics, conducting deep investigations where required.</li><li>Determine root cause analysis of trading issues.</li><li>Support new client onboarding, from initial application suite planning through to implementation.</li><li>Maintain application upgrades and migrations.</li></ul><p> </p><p> </p><p><strong>YOUR PROFILE</strong></p><p>Ideal for an Application Support Analyst with experience in financial trading, who enjoys variety and enthusiastically takes on new challenges.</p><p>Will suit a curious individual, with a strong customer focus that can bridge the gap between the business applications and customers technical needs.</p><p><strong>Required experience:</strong></p><ul><li>Excellent triaging skills across Applications, Windows OS, and networking issues (TCP/IP).</li><li>Strong knowledge around financial trading process (Orders, execution, clearing, and settling).</li><li>Good understanding of financial instruments (stocks, securities, Forex, CFDs, and other derivatives).</li><li>Exceptional communication skills and ability to resolve issues under pressure.</li><li>Understanding of FIX protocol/ messages.</li><li>MT4/MT5 knowledge is highly desirable.</li></ul><p> </p><p> </p><p><strong>This is a full-time role located in North Sydney (hybrid working), offering $90,000 - $120,000 (plus super).</strong></p><p> </p><p><strong>*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.</strong></p><p><strong> </strong></p><p> </p><p>Reference Number: 06800-0013322957</p><p>This is a hybrid position.</p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YnJhbmRvbi53aWxraW5zLjEzMTM0LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p>We are seeking a highly capable Business Analyst to join our growing technology team and work across a range of application-focused projects, including both greenfield builds and in-flight implementations.</p><p>This is a hands-on role that will see you partner closely with internal stakeholders, external vendors, and technical teams to ensure successful project delivery.</p><p>Applications will cover Finance, Treasury, HRIS, Asset Management as well as various planning & scheduling platforms.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Work closely with business stakeholders to gather, document, and validate requirements.</li><li>Analyse current-state and future-state processes to support application enhancements and new solution design.</li><li>Translate business needs into functional and technical specifications.</li><li>Perform data mapping, interface analysis, and integration requirements gathering.</li><li>Collaborate with developers, architects, and testing teams to ensure solution alignment.</li><li>Participate in API and XML specification reviews and support integration testing.</li><li>Manage vendor interactions, ensuring deliverables, timelines, and scope are met.</li><li>Support UAT planning, execution, and defect management.</li><li>Provide ongoing project status reporting and communication across levels of the organisation.</li></ul><p> </p><p><strong>Skills & Experience Required:</strong></p><ul><li>Proven experience as a Business Analyst working on application or software projects.</li><li>Strong understanding of APIs, XML, data mapping, and system integration concepts.</li><li>Experience working across greenfield projects and existing/in-flight solution enhancements.</li><li>Excellent communication skills, with an ability to translate technical concepts for non-technical stakeholders.</li><li>Strong vendor management experience, including working with offshore or third-party delivery teams.</li><li>Solid documentation skills: process flows, user stories, functional specifications, and mapping documents.</li><li>Ability to collaborate in a fast-paced, agile or hybrid project environment.</li><li>Any experience in Supply Chain, Logistics, or Warehousing would be beneficial (not essential).</li></ul><p> </p><p>The role is 3 days in office / 2 WFH.</p><p> </p><p><em>Reference Number: </em>06800-0013344723</p><h4> </h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bWFyay5iZW5uZXR0LjQzMTE5LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
