<p><strong><span style="text-decoration: underline;">About the Company</span></strong></p><p>Our client is an NFP organisation.</p><p> </p><p><strong><span style="text-decoration: underline;">Duties</span></strong></p><p>Within this role, you will be responsible for:</p><ul><li>Acting as the first point of contact for maintenance requests via phone and shared inbox</li><li>Logging and allocating jobs to contractors while keeping stakeholders updated</li><li>Prioritising and tracking work orders and following up to ensure timely completion</li><li>Liaising with contractors and site staff to schedule works and resolve issues</li><li>Maintaining accurate records and job notes in maintenance systems</li><li>Processing invoices and supporting general facilities administration</li><li>Updating contractor details and compliance documentation</li><li>Assisting with any ad-hoc administrative duties to assist the team</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Skills &amp; Experience</span></strong></p><ul><li>2+ years' experience in a Customer Service / Account Manager / Call Centre role</li><li>Proven ability to prioritise and manage multiple requests at once</li><li>An understanding of property maintenance and experience coordinating trades</li><li>Confident communicator with the ability to manage stakeholders professionally and calmly</li><li>Highly organised, proactive, and solutions-focused, with strong administrative skills</li><li>Comfortable using multiple CRM systems</li><li>Able to work independently as well as collaboratively within a team environment</li></ul><ul><li>Experience in not-for-profit/community environments desirable</li><li>Current Working with Children Check and NDIS Worker Screening</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Culture &amp; Benefits </span></strong></p><ul><li>Immediate start available for the right candidate.</li><li>Work-from-home flexibility for a better work-life balance.</li><li>Collaborative and supportive team environment.</li><li>Strong organisational values in the NFP sector.</li><li>Salary packaging options &amp; annual leave loading to maximise your take-home pay.</li><li>Onsite parking for ease and convenience.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p>Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a></p><p> </p><p><strong>Job Reference No: </strong><strong>06810-0013316398BS</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YmVuLnNjaG9sZWZpZWxkLjg0OTc1LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">

Customer Service, Administration, Account Management, Contracts, Facilities, Invoicing