The CompanyOur client, a well-established Managed Service Provider, is looking for an experienced Service Desk Manager to lead their high-performing support team while driving continuous improvement across service delivery.About the Role You'll lead a team of six talented Service Desk Engineers, overseeing day-to-day operations, ensuring SLAs are met, and providing technical guidance when complex issues arise. This is a blend of leadership and technical involvement - perfect for someone who thrives on coaching others while staying connected to the tools and technologies that make an MSP tick.Key Responsibilities<ul><li>Lead, mentor, and develop a team of Service Desk Engineers</li><li>Oversee service desk performance, escalation management, and client satisfaction</li><li>Maintain and improve processes to enhance service delivery</li><li>Provide hands-on support across Microsoft 365, EntraID, Intune, and related platforms</li><li>Collaborate with senior management to align technical operations with business goals</li></ul>About You<ul><li>Previous experience leading a Service Desk or IT Support team in an MSP environment</li></ul>Strong knowledge of Microsoft 365 administration (Exchange Online, SharePoint, Teams, Intune)<ul><li>Excellent leadership, communication, and problem-solving skills</li><li>Comfortable working in a fast-paced, client-facing environment</li><li>A balance of technical depth and people-first leadership</li></ul>Why Join?<ul><li>A collaborative, growth-focused culture where your ideas are heard</li><li>Opportunities for professional development and technical certification</li><li>A hybrid work model with flexibility</li><li>Competitive salary and clear career progression within the business</li></ul>If you're ready to lead a capable team while keeping your technical edge sharp, we'd love to hear from you. Apply TodayPlease send your resume by clicking on the Apply button.Job Reference No: 06810-0013315324 TW This is an hybrid position.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/VGhvbWFzLldhcmQuMDM0MDUuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">

Melbourne CBD, Victoria
remote
Permanent placement
110000 - 130000 AUD / Yearly
The CompanyOur client, a well-established Managed Service Provider, is looking for an experienced Service Desk Manager to lead their high-performing support team while driving continuous improvement across service delivery.About the Role You'll lead a team of six talented Service Desk Engineers, overseeing day-to-day operations, ensuring SLAs are met, and providing technical guidance when complex issues arise. This is a blend of leadership and technical involvement - perfect for someone who thrives on coaching others while staying connected to the tools and technologies that make an MSP tick.Key Responsibilities<ul><li>Lead, mentor, and develop a team of Service Desk Engineers</li><li>Oversee service desk performance, escalation management, and client satisfaction</li><li>Maintain and improve processes to enhance service delivery</li><li>Provide hands-on support across Microsoft 365, EntraID, Intune, and related platforms</li><li>Collaborate with senior management to align technical operations with business goals</li></ul>About You<ul><li>Previous experience leading a Service Desk or IT Support team in an MSP environment</li></ul>Strong knowledge of Microsoft 365 administration (Exchange Online, SharePoint, Teams, Intune)<ul><li>Excellent leadership, communication, and problem-solving skills</li><li>Comfortable working in a fast-paced, client-facing environment</li><li>A balance of technical depth and people-first leadership</li></ul>Why Join?<ul><li>A collaborative, growth-focused culture where your ideas are heard</li><li>Opportunities for professional development and technical certification</li><li>A hybrid work model with flexibility</li><li>Competitive salary and clear career progression within the business</li></ul>If you're ready to lead a capable team while keeping your technical edge sharp, we'd love to hear from you. Apply TodayPlease send your resume by clicking on the Apply button.Job Reference No: 06810-0013315324 TW This is an hybrid position.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/VGhvbWFzLldhcmQuMDM0MDUuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2025-10-10T04:07:29Z