<p><strong><span style="text-decoration: underline;">About the Company &amp; Role</span></strong></p><p>Our client is a fast-growing and successfully established retail organisation, expanding within the wellness sector. As a Customer Service Representative, you'll handle a mixture of phone-based customer interactions and administrative tasks. Our client is looking for an empathetic and tech-savvy problem solver with a proactive mindset. This is a fantastic temporary opportunity looking to start ASAP!</p><p> </p><p><strong><span style="text-decoration: underline;">Duties</span></strong></p><p>Within this role you will:</p><ul><li>Proactively follow up with customers to deliver a top-tier experience, addressing inquiries via phone and email while prioritising their satisfaction.</li><li>Manage customer profiles in the CRM system, ensuring all details are accurate and up to date while coordinating product availability and logistics.</li><li>Organise and track deliveries, liaising with couriers or third-party providers to ensure timely and efficient transport, even to regional locations.</li><li>Handle administrative tasks such as dispatch coordination, CRM updates, and scheduling, all while maintaining a customer-first approach with minimal KPIs.</li><li>Tackle ad-hoc responsibilities, including organising repairs or replacements, resolving issues, and gathering customer feedback to enhance their experience.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Skills &amp; Experience</span></strong></p><ul><li>1-2 years' experience in a call centre role within the retail or logistics sector.</li><li>Strong written, verbal, and interpersonal skills for effective communication.</li><li>Proactive problem-solver, ensuring customer satisfaction with timely follow-ups.</li><li>Passionate about delivering tailored, exceptional service at every touchpoint.</li><li>Proficient in CRM systems, excelling in data and process management.</li><li>Highly organised, adept at multitasking phone calls, admin work, and follow-ups.</li><li>Committed to improving processes for a seamless customer experience.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Culture &amp; Benefits </span></strong></p><ul><li>Temporary role, starting ASAP, suitable for temporary visa holders!</li><li>A vibrant team culture that encourages collaboration and celebrates success.</li><li>Regular team events and monthly lunches to foster connection and team spirit.</li><li>Please note that this role is fully on-site.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><strong> </strong></p><p>Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a></p><p> </p><p><strong>Job Reference No: </strong>06810-0013249528BS</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YmVuLnNjaG9sZWZpZWxkLjM0MTk3LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">