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A rapidly expanding IT distribution company identified the need for an Operations Manager to streamline internal processes and support scalable growth. As the business evolved, its operational systems had not kept pace, prompting leadership to seek someone who could implement structure without slowing momentum. They opted for a six-month contract as a trial period, with the view to converting the role to permanent if successful. The company required a candidate with a strong operational background who could be both strategic and hands-on. Cultural fit was critical. They sought a team player with small business experience, a process-driven mindset, and the humility to work collaboratively across all levels of the organisation.

The solution we offered

As the company had no job description in place, we partnered directly with the founders to identify the key responsibilities, outline the necessary skills and experience, and establish clear expectations for the first 30, 60, and 90 days. This collaborative approach ensured we could run a focused search, targeting candidates who met both the technical requirements and the cultural fit essential to the business. We shortlisted four high-potential individuals who closely matched the brief. The client chose to interview two candidates and extended an offer the following week. From job intake to offer acceptance, the entire process took just two weeks.

Client’s return on investment

The chosen candidate immediately proved to be a strong match. They quickly earned the confidence of the leadership team and got to work developing a strategic operations roadmap. Within weeks, they had learned the company’s systems and begun implementing improvements. Their ability to turn strategic goals into a structured six-month program impressed the business owners, aligning closely with their long-term vision. The role began as a six-month temp-to-perm arrangement, and based on the early results, the company is now likely to convert the role into a permanent position. This engagement is a strong example of how targeted recruitment, combined with a deep understanding of cultural fit and business needs, can result in fast and lasting impact.

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With hundreds of contract and permanent candidates and powerful matching technology, we’re ready to help you hire talent at every level, from office support roles to C-suite. Explore our talent solutions Or contact us by phone (02) 9240 0405