Product Support Specialist in San Francisco, CA

Product Support Specialist Job Description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s productsAssisting users with product issues and concerns and communicating steps to resolve problemsIdentifying and analyzing problems with software and hardware, including failures, bugs and system issuesReporting issues and user concerns to leadership

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Salary for Product Support Specialist in San Francisco, CA
67838 - 104288
25th percentile
67838
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
83363
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
104288
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 158963 196088 233213 Cable/Computer Technician 57375 68513 77288 Help Desk Support Manager 113063 139388 155925 Desktop Support Analyst 74250 89775 104288 Help Desk Tier 3 79988 95175 109350 Help Desk Tier 2 62775 78975 88425 Help Desk Tier 1 54675 66150 73913
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