Help Desk Tier 1 in San Francisco, CA

Help Desk Tier 1 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 1 is an entry-level position. Professionals at this level typically have less than two years of work experience. The role often requires an associate degree or completion of coursework at a technical school.

Typical help desk tier 1 duties:

Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software, or network problems Recognizing and escalating more difficult problems to Tier 2 support Logging call activity

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Salary for Help Desk Tier 1 in San Francisco, CA
54675 - 73913
25th percentile
54675
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
66150
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
73913
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 158963 196088 233213 Cable/Computer Technician 57375 68513 77288 Help Desk Support Manager 113063 139388 155925 Desktop Support Analyst 74250 89775 104288 Product Support Specialist 67838 83363 104288 Help Desk Tier 3 79988 95175 109350 Help Desk Tier 2 62775 78975 88425
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