Help Desk Support Manager Salary in San Francisco, CA | Robert Half

Help Desk Support Manager in San Francisco, CA

Help Desk Support Manager Job Description

A help desk support manager oversees the technical support team that provides assistance to employees or clients facing issues with hardware, software or other computer-related services. The role requires technical expertise and strong leadership skills to effectively manage a team and ensure high customer satisfaction. Employers look for candidates with a bachelor’s degree in computer science or a related field and several years of experience in technical support.

Typical help desk support manager duties:

Coordinating the help desk team’s activities to ensure prompt and effective resolution of support ticketsTraining and mentoring junior staff membersImplementing help desk policies, procedures, and best practicesManaging relationships with vendors for software or hardware supportMonitoring and reporting on help desk performance metricsEvaluating and recommending new tools and technologies to improve support services

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EO/IR systems
Windows OS
Ticketing System
Service Desk
Deskside Support
Workstatioin Support
QA Management
Salary for Help Desk Support Manager in San Francisco, CA
112388 - 154913
25th percentile
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Desktop Support Analyst 73913 89438 103613 Help Desk Tier 3 75263 91125 107663 Help Desk Tier 2 62100 75600 84713 Help Desk Tier 1 52988 64125 71550 Product Support Specialist 67163 82350 102938

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