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Product Support Specialist in Chicago, IL

Product Support Specialist job description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s productsAssisting users with product issues and concerns and communicating steps to resolve problemsIdentifying and analyzing problems with software and hardware, including failures, bugs and system issuesReporting issues and user concerns to leadership

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Salary for Product Support Specialist in Chicago, IL

64063 - 98750

Low
64063
The candidate is new to the role or has limited experience and is still developing core skills.
Mid
79063
The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.
High
98750
The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.
Projected salaries for related positions Job title Low Mid High IT Operations Manager 147813 182500 218438 IT Manager 137813 160000 183438 Help Desk Support Manager 105625 130000 146875 Help Desk Analyst 56250 80000 103438 Technology Trainer 88125 106250 124688 Desktop Support Analyst 70000 84375 98750 PC Technician 54063 64375 72813

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