NOC Technician in Madison, WI

Network Operations Center (NOC) Technician Job Description

Network operations center (NOC) technicians are responsible for monitoring a company’s network systems. They are around-the-clock first responders for troubleshooting routers, switches and phone platforms. They need strong understanding of IP and/or optical networks and are adaptable and flexible in dealing with a variety of people. Strong problem-solving, communication and customer service skills are essential. Must have previous experience in NOC, and technical experience with programming, operating systems including Linux, network monitoring and performance tools may be required. A bachelor’s degree in information systems, computer science, computer engineering or a related field is preferred.

Typical network operations center (NOC) technician duties:

Monitoring CPU performance, networks, servers and applications

Efficiently and accurately managing any assigned trouble tickets and other projects to resolution

Escalating for higher-level support to Tier II, Tier III and management

Maintaining and repairing systems, such as server routing, firewalls, IP switching and remote access protocols

Providing accurate technical and customer service support and consistent customer communication

Managing coordination of vendor services, such as telecommunications and secure data storage

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EO/IR systems

Networking

Cisco Technologies

Ticketing System

Trouble Tickets

NOC

Troubleshoot

Workstatioin Support

Monitoring Tool

Router Switches

Salary for NOC Technician in Madison, WI

57668 - 85140

25th percentile

57668

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

70785

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

85140

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

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50th percentile

75th percentile

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