NOC Technician in Janesville, WI

Network Operations Center (NOC) Technician Job Description

Network operations center (NOC) technicians are responsible for monitoring a company’s network systems. They are around-the-clock first responders for troubleshooting routers, switches and phone platforms. They need strong understanding of IP and/or optical networks and are adaptable and flexible in dealing with a variety of people. Strong problem-solving, communication and customer service skills are essential. Must have previous experience in NOC, and technical experience with programming, operating systems including Linux, network monitoring and performance tools may be required. A bachelor’s degree in information systems, computer science, computer engineering or a related field is preferred.

Typical network operations center (NOC) technician duties:

Monitoring CPU performance, networks, servers and applicationsEfficiently and accurately managing any assigned trouble tickets and other projects to resolutionEscalating for higher-level support to Tier II, Tier III and managementMaintaining and repairing systems, such as server routing, firewalls, IP switching and remote access protocolsProviding accurate technical and customer service support and consistent customer communicationManaging coordination of vendor services, such as telecommunications and secure data storage

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Salary for NOC Technician in Janesville, WI
55338 - 81700
25th percentile
55338
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
67925
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
81700
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Network/Cloud Architect 126350 157463 186200 Wireless Network Engineer 109963 133950 155325 Network/Cloud Manager 105925 132763 152713 Network/Cloud Engineer 101175 121363 142025 Network/Cloud Administrator 80988 99038 116138 Telecommunications Manager 87638 109013 126113 Telecommunications Specialist 62700 75763 90013

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