Member Services/Enrollment Specialist

Member Services/Enrollment Specialist job description

The member services/enrollment specialist provides support for member enrollment and account management, ensuring accuracy, compliance and a positive customer experience. This role assists with processing applications, verifying eligibility and resolving inquiries related to benefits and services.

Working closely with internal teams and external partners, the member services/enrollment specialist maintains member records, handles enrollment changes and communicates program details effectively. This position plays a key role in delivering exceptional service and supporting organizational goals.

Typical member services/enrollment specialist duties:

Process new member enrollments, renewals and updates in accordance with company policies

Verify eligibility and coverage details to ensure accurate enrollment

Respond to member inquiries regarding benefits, services and account status

Maintain accurate member records in systems and databases

Collaborate with internal departments to resolve enrollment issues and ensure timely processing

Prepare reports and documentation related to enrollment activities and compliance requirements

Assist with outreach and communication efforts to educate members on available programs

Support audits and quality checks to maintain data integrity and regulatory compliance

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National salary range for Member Services/Enrollment Specialist

37000 - 48750

Low

37000

The candidate is new to the role or has limited experience and is still developing core skills.

Mid

42500

The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.

High

48750

The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.

Projected salaries for related positions

Job title

Low

Mid

High

Member Services/Enrollment Manager

60250

68500

79250

Provider Relations Specialist

41500

45750

52750

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