Member Services/Enrollment Manager

Member Services/Enrollment Manager job description

Member services and enrollment managers guide individuals through the enrollment process and provide exceptional support to ensure a positive member experience. They serve as the primary point of contact for new and existing members, helping with plan selection, eligibility verification and issue resolution. This role is essential for maintaining accurate records, supporting compliance and delivering high-quality service.

Typical member services/enrollment manager duties:

Assist members with enrollment applications, eligibility verification and plan selection

Respond to inquiries via phone, email or chat regarding benefits, coverage and account status

Process enrollment forms and update member information in internal systems

Ensure compliance with regulatory requirements and organizational policies

Collaborate with internal departments to resolve member issues and ensure timely follow-ups

Maintain accurate documentation of member interactions and transactions

Educate members on available services, plan features and enrollment timelines

Support outreach efforts to improve member engagement and retention

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National salary range for Member Services/Enrollment Manager

60250 - 79250

Low

60250

The candidate is new to the role or has limited experience and is still developing core skills.

Mid

68500

The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.

High

79250

The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.

Projected salaries for related positions

Job title

Low

Mid

High

Member Services/Enrollment Specialist

37000

42500

48750

Provider Relations Specialist

41500

45750

52750

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