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Medical Customer Service Representative in Dallas, TX

Medical Customer Service Representative job description

The medical customer service representative provides support to patients, healthcare providers and insurance representatives by handling inquiries, resolving issues and ensuring accurate information regarding medical services and billing. This role focuses on delivering exceptional customer service while maintaining compliance with healthcare regulations.Working closely with clinical teams, billing departments and administrative staff, the medical customer service specialist manages calls, processes requests and updates patient records. This position plays a key role in enhancing patient satisfaction and supporting operational efficiency.

Typical medical customer service representative duties:

Respond to patient and provider inquiries regarding appointments, billing and insurance coverageVerify patient information and update records in electronic health systemsAssist with scheduling appointments and coordinating services across departmentsResolve billing questions and escalate complex issues to appropriate teamsCommunicate clearly and professionally with patients, providers and insurance representativesMaintain compliance with HIPAA and other regulatory requirements during all interactionsDocument all customer interactions and ensure accurate data entrySupport administrative tasks related to patient services and revenue cycle processes

Looking for a medical customer service representative or a medical customer service representative job?

Request candidates now and a specialized recruiter will typically contact you within one business day to discuss your staffing needs and help you hire a medical customer service representative.Search medical customer service representative openings and apply now or submit your resume to be considered for opportunities that match your experience.

Salary for Medical Customer Service Representative in Dallas, TX

47880 - 60420

Low
47880
The candidate is new to the role or has limited experience and is still developing core skills.
Mid
54150
The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.
High
60420
The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.

Projected salaries for related positions

Job title Low Mid High Medical Coding Manager 76095 86355 98325 Certified Professional Coder 60990 70395 82365 Credentialing Specialist 50730 55860 65835 Insurance Authorization Specialist 46740 51585 56430 Intake/Admissions Specialist 45885 48735 53010 Patient Access/Services Specialist 43320 47880 52155 Medical Scheduler 43605 46170 49875 Medical Data Entry Specialist 41325 45600 51015 Insurance Verification Specialist 42750 48450 54150 Insurance Referral Coordinator 42180 45600 52155 Patient Registration Specialist 41895 48735 54720 Health Information Management Specialist 39615 45030 53580 Electronic Medical Records Specialist 38475 41040 44460

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