Help Desk Tier 2 in Charlotte, NC

Help Desk Tier 2 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 2 positions typically require two to four years of work experience and may require either a bachelor’s degree or a two-year degree plus work experience in a help desk setting.

Typical help desk tier 2 duties:

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1 Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

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Salary for Help Desk Tier 2 in Charlotte, NC
47198 - 66483
25th percentile
47198
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
59378
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
66483
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 119516 147429 175341 Cable/Computer Technician 43138 51511 58109 Help Desk Support Manager 85006 104799 117233 Desktop Support Analyst 55825 67498 78409 Product Support Specialist 51004 62676 78409 Help Desk Tier 3 60139 71558 82215 Help Desk Tier 1 41108 49735 55571
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