Help Desk Support Manager in Minneapolis, MN

Help Desk Support Manager Job Description

A help desk support manager oversees the technical support team that provides assistance to employees or clients facing issues with hardware, software or other computer-related services. The role requires technical expertise and strong leadership skills to effectively manage a team and ensure high customer satisfaction. Employers look for candidates with a bachelor’s degree in computer science or a related field and several years of experience in technical support.

Typical help desk support manager duties:

Coordinating the help desk team’s activities to ensure prompt and effective resolution of support ticketsTraining and mentoring junior staff membersImplementing help desk policies, procedures, and best practicesManaging relationships with vendors for software or hardware supportMonitoring and reporting on help desk performance metricsEvaluating and recommending new tools and technologies to improve support services

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Salary for Help Desk Support Manager in Minneapolis, MN
88356 - 121853
25th percentile
88356
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
108929
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
121853
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 124226 153239 182251 Cable/Computer Technician 44838 53541 60399 Desktop Support Analyst 58025 70158 81499 Product Support Specialist 53014 65146 81499 Help Desk Tier 3 62509 74378 85455 Help Desk Tier 2 49058 61718 69103 Help Desk Tier 1 42728 51695 57761
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