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ERP/CRM Architect in Washington, DC

ERP/CRM Architect Job Description

ERP/CRM architects lead the design, implementation and optimization of enterprise resource planning (ERP) and customer relationship management (CRM) systems. They align technology solutions with business objectives, ensuring system scalability, integration and performance. As AI technologies become increasingly embedded in enterprise platforms, ERP/CRM architects are expected to evaluate and integrate AI-driven features to enhance operational efficiency and customer engagement. They collaborate with stakeholders across departments to deliver robust, user-centric platforms that support operational efficiency and customer engagement.

Typical ERP/CRM architect duties:

Design and oversee the architecture of ERP and CRM systems to meet business and technical requirementsLead system integration efforts across finance, sales, operations and customer service platformsCollaborate with business leaders to define system functionality, workflows and reporting needsEvaluate and implement AI-powered features such as predictive forecasting, intelligent lead scoring and automated customer service tools Develop and maintain technical documentation, including architecture diagrams and configuration standardsEvaluate and recommend ERP/CRM platforms, tools and enhancements—including AI capabilities—to help achieve business goalsEnsure data integrity, security and compliance across all integrated systemsProvide technical leadership during system upgrades, migrations and implementationsTroubleshoot complex issues and support continuous improvement of system performance and user experienceStay current on ERP/CRM trends, AI technologies and enterprise architecture best practices to drive innovation

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Salary for ERP/CRM Architect in Washington, DC
175893 - 245385
Low
175893
The candidate is new to the role or has limited experience and is building necessary skills.
Mid
220115
The candidate has moderate experience in the role, meets most requirements or has equivalent transferable skills, and may also have relevant certifications.
High
245385
The candidate has extensive experience and advanced skills for the role, and may also have specialized certifications.
Projected salaries for related positions Job title Low Mid High ERP Integration Manager 176558 216125 257688 ERP Developer 154613 190855 213798 ERP Systems Analyst 142975 172900 205153 ERP Business Analyst 134330 163923 189193 CRM Developer 143308 172568 203490 CRM Business Analyst 126683 153615 180880 Senior Consultant 131338 157273 188528

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Our starting salary projections come from a rigorous, multistep process so that our numbers accurately reflect the marketplace. They are based on actual compensation for professionals Robert Half has matched with employers across the country and third-party job posting data from Textkernel that we use to independently validate the salary levels. Starting compensation—pay for someone new to a role—can vary significantly based on a candidate’s skills, experience and certifications, as well as other factors including industry, company size and revenue, and demand for the role. To reflect this variability, we report our salary data in three levels: low, mid and high.