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Customer Success Manager in Raleigh, NC

Customer Success Manager job description

Customer success managers are responsible for building strong client relationships, ensuring customer satisfaction and driving long-term value through proactive support and engagement. This role facilitates client onboarding, retention and growth, helping customers achieve their goals with the company’s products or services. Customer success managers serve as trusted advisers, working cross-functionally to deliver a seamless and rewarding customer experience.

Typical customer success manager duties:

Serve as the primary point of contact for assigned clients, fostering a positive and productive relationshipGuide new customers through onboarding, training and product adoptionMonitor customer health metrics and proactively address issues to improve satisfaction and retentionCollaborate with sales, product and support teams to resolve client concerns and deliver tailored solutionsIdentify opportunities for account growth, upselling and cross-selling based on customer needsConduct regular check-ins, business reviews and feedback sessions with clientsMaintain accurate records of customer interactions, goals and outcomes in CRM systemsAdvocate for customer needs internally and contribute to product and service improvements

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Salary for Customer Success Manager in Raleigh, NC

73980 - 97470

Low
73980
The candidate is new to the role or has limited experience and is still developing core skills.
Mid
85320
The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.
High
97470
The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.
Projected salaries for related positions Job title Low Mid High Customer Service Manager 62910 76410 89370 Account Manager 49410 60210 75060 Customer Experience Specialist 42930 52920 62910 Senior Customer Service Representative 46710 53460 61020 Customer Service Representative 42390 46170 53460 Call Center Representative 42120 48060 57240 Senior Order Entry Specialist 44280 49680 58320 Order Entry Specialist 41310 44280 48600

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The salary benchmarks in the Salary Guide From Robert Half are the result of a rigorous, multistep process designed to reflect projected market trends for 2027. They are based on actual compensation for professionals Robert Half has placed nationwide, along with third-party job posting data from Textkernel that we use for independent validation. Learn more about our methodology.
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