Customer Experience Specialist in Raleigh, NC

Customer Experience Specialist Job Description

Serves as a brand ambassador, creating and maintaining positive engagements with potential and existing customers through all touchpoints, such as telephone, on- and offline channels, and in-person interactions. Responds to customer questions, resolves complaints; tracks and analyzes customer feedback to identify gaps; recommends strategies to strengthen customer experience metrics; collaborates with internal stakeholders, such as sales, marketing and product development, to continually enhance customers’ experiences. Excellent communication, sound judgment and problem-solving abilities are essential, along with computer and customer service software skills, including experience with CRM platforms.

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Salary for Customer Experience Specialist in Raleigh, NC
39071 - 57701
25th percentile
39071
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
48904
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
57701
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 52268 58478 67275 Account Manager 45023 54855 68828 Senior Customer Service Specialist 41659 48386 53820 Customer Service Specialist 37778 41918 46834 Call Center Specialist 35966 39330 49680
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