Customer Service Representative in Raleigh, NC

Customer Service Representative job description

Customer service representative serve as the frontline representatives of an organization, delivering responsive and professional support to customers across various channels. These professionals handle inquiries, resolve issues and ensure a positive customer experience that aligns with company values and service standards. Customer service specialists collaborate with internal teams to improve processes and maintain high levels of satisfaction.

Typical customer service representative duties:

Respond to customer inquiries via phone, email, chat and other support platforms

Resolve product-, service- and account-related issues with accuracy and efficiency

Document customer interactions and maintain records in CRM systems

Provide product and service information to assist customers in decision making

Escalate complex issues to senior team members or management as needed

Collaborate with internal departments to ensure timely resolution of customer concerns

Monitor customer feedback and contribute to service improvement initiatives

Maintain up-to-date knowledge of company products, services and policies

Ensure compliance with service-level agreements, company standards and industry regulations

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Conflict resolution

CRM software proficiency

Customer advocacy

Customer experience management

Customer satisfaction

Database management

Escalation management

KPI reporting

Multi-channel support

Multilingualism

Order processing

Service quality

Stakeholder management

Salary for Customer Service Representative in Raleigh, NC

42390 - 53460

Low

42390

The candidate is new to the role or has limited experience and is still developing core skills.

Mid

46170

The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.

High

53460

The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.

Projected salaries for related positions

Job title

Low

Mid

High

Customer Success Manager

73980

85320

97470

Customer Service Manager

62910

76410

89370

Account Manager

49410

60210

75060

Customer Experience Specialist

42930

52920

62910

Senior Customer Service Representative

46710

53460

61020

Call Center Representative

42120

48060

57240

Senior Order Entry Specialist

44280

49680

58320

Order Entry Specialist

41310

44280

48600

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