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Customer Success Manager in Memphis, TN

Customer Success Manager job description

Customer success managers are responsible for building strong client relationships, ensuring customer satisfaction and driving long-term value through proactive support and engagement. This role facilitates client onboarding, retention and growth, helping customers achieve their goals with the company’s products or services. Customer success managers serve as trusted advisers, working cross-functionally to deliver a seamless and rewarding customer experience.

Typical customer success manager duties:

Serve as the primary point of contact for assigned clients, fostering a positive and productive relationshipGuide new customers through onboarding, training and product adoptionMonitor customer health metrics and proactively address issues to improve satisfaction and retentionCollaborate with sales, product and support teams to resolve client concerns and deliver tailored solutionsIdentify opportunities for account growth, upselling and cross-selling based on customer needsConduct regular check-ins, business reviews and feedback sessions with clientsMaintain accurate records of customer interactions, goals and outcomes in CRM systemsAdvocate for customer needs internally and contribute to product and service improvements

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Salary for Customer Success Manager in Memphis, TN

67130 - 88445

Low
67130
The candidate is new to the role or has limited experience and is still developing core skills.
Mid
77420
The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.
High
88445
The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.
Projected salaries for related positions Job title Low Mid High Customer Service Manager 57085 69335 81095 Account Manager 44835 54635 68110 Customer Experience Specialist 38955 48020 57085 Senior Customer Service Representative 42385 48510 55370 Customer Service Representative 38465 41895 48510 Call Center Representative 38220 43610 51940 Senior Order Entry Specialist 40180 45080 52920 Order Entry Specialist 37485 40180 44100

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The salary benchmarks in the Salary Guide From Robert Half are the result of a rigorous, multistep process designed to reflect projected market trends for 2027. They are based on actual compensation for professionals Robert Half has placed nationwide, along with third-party job posting data from Textkernel that we use for independent validation. Learn more about our methodology.
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