Search jobs now Find the right job type for you Create a job alert Explore how we help job seekers Contract talent Full-Time talent Learn how we work with you Executive search Finance and Accounting Technology Marketing and Creative Legal Administrative and Customer Support Technology Risk, Audit and Compliance Finance and Accounting Digital, Marketing and Customer Experience Legal Operations Human Resources 2027 Salary Guide Demand for Skilled Talent Report Job Market Outlook Press Room Tech insights Labor market overview AI in recruiting Navigating the AI era Staffing for small businesses Cost of a bad hire Browse jobs Find your next hire Our locations

Call Center Representative in Orange, CA

Call Center Representative job description

Call center represantative serve as the first point of contact for customers, delivering prompt, courteous and solution-focused support across inbound and outbound channels. These professionals handle a wide range of inquiries, resolve issues efficiently and contribute to a positive customer experience. Call center specialists work closely with internal teams to ensure service consistency and customer satisfaction.

Typical call center representative duties:

Respond to customer inquiries via phone, email or chat with professionalism and accuracy Resolve product, service and account-related issues in a timely manner Document customer interactions and maintain accurate records in CRM systems Follow call scripts and service protocols to ensure consistent communication Escalate complex issues to supervisors or specialized departments as needed Meet or exceed performance metrics, including call handling time and customer satisfaction scores Provide feedback on recurring issues and suggest process improvements Stay up to date on product knowledge, company policies and service procedures Ensure compliance with call center standards, data privacy regulations and quality assurance guidelines

Looking for a call center representative or a call center representative job?

Request candidates now and a specialized recruiter will typically contact you within one business day to discuss your staffing needs and help you hire a call center representative.Search call center representative openings and apply now or submit your resume to be considered for opportunities that match your experience.
Brand management
Claims processing
CRM software proficiency
Customer advocacy
Database management
Escalation management
Multilingualism
Service quality
Ticketing systems proficiency
Salary for Call Center Representative in Orange, CA

46020 - 62540

Low
46020
The candidate is new to the role or has limited experience and is still developing core skills.
Mid
52510
The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.
High
62540
The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.
Projected salaries for related positions Job title Low Mid High Customer Success Manager 80830 93220 106495 Customer Service Manager 68735 83485 97645 Account Manager 53985 65785 82010 Customer Experience Specialist 46905 57820 68735 Senior Customer Service Representative 51035 58410 66670 Customer Service Representative 46315 50445 58410 Senior Order Entry Specialist 48380 54280 63720 Order Entry Specialist 45135 48380 53100

Explore more salaries

Newest Call Center Representative jobs

Search all jobs Customer Satisfaction Representative Customer Service Representative Customer Service Representative See more

Looking to hire? Start here.

Access the skilled permanent and contract talent you need—from support roles to C-suite—with precision matching powered by Robert Half recruiters leveraging their experience combined together with our industry-leading AI technology. Hire talent

More to explore

2027 Salary Guide Explore the latest data for roles in 7 professional fields and know what you should pay or earn in local and national markets.
Demand for Skilled Talent Check out our Demand for Skilled Talent report to learn about employers’ hiring plans and needs.
Labor market overview Stay on top of U.S. Bureau of Labor Statistics and job posting data to learn about today’s hiring market.
Pay and Compensation Highlights Dive deeper into salary and total compensation trends across a range of professional roles and industries.
What's inside the Salary Guide Learn how our salary benchmarks reflect accurate marketplace data through a rigorous, multistep verification process.
The salary benchmarks in the Salary Guide From Robert Half are the result of a rigorous, multistep process designed to reflect projected market trends for 2027. They are based on actual compensation for professionals Robert Half has placed nationwide, along with third-party job posting data from Textkernel that we use for independent validation. Learn more about our methodology.
Browse Jobs Contract Talent Full-Time Talent Consulting Solutions Finance & Accounting Technology Marketing & Creative Legal Administrative & Customer Support Discover Insights Invoice Job Directory Salary Guide Time Reports Create a Job Alert Contact Us About Robert Half Leadership Careers With Us Locations Investor Center Press Supplier Relations Fraud Alert Government Notice Privacy Notice Terms of Use Robert Half Inc. An Equal Opportunity Employer M/F/Disability/Veterans.   Do Not Sell or Share My Personal Information Australia - English Belgium - English Belgium - Nederlands Belgium - Français Brazil - Português Canada - English Canada - Français Chile - Español China - English China - 中文 France - Français Germany - Deutsch Hong Kong, China - English Ireland - English Italy - Italian Japan - English Japan - 日本語 Luxembourg - English Luxembourg - Français Netherlands - English Netherlands - Nederlands New Zealand - English Singapore - English Switzerland - Deutsch Switzerland - English Switzerland - Français United Arab Emirates - English United Kingdom - English United States - English