Search jobs now Find the right job type for you Create a job alert Explore how we help job seekers Contract talent Permanent talent Learn how we work with you Executive search Finance and Accounting Technology Marketing and Creative Legal Administrative and Customer Support Technology Risk, Audit and Compliance Finance and Accounting Digital, Marketing and Customer Experience Legal Operations Human Resources 2026 Salary Guide Demand for Skilled Talent Report Job Market Outlook Press Room Tech insights Labor market overview AI in recruiting Navigating the AI era Staffing for small businesses Cost of a bad hire Browse jobs Find your next hire Our locations

Medical Customer Service Specialist in Baltimore, MD

Medical Customer Service Specialist job description

The medical customer service specialist provides support to patients, healthcare providers and insurance representatives by handling inquiries, resolving issues and ensuring accurate information regarding medical services and billing. This role focuses on delivering exceptional customer service while maintaining compliance with healthcare regulations.Working closely with clinical teams, billing departments and administrative staff, the medical customer service specialist manages calls, processes requests and updates patient records. This position plays a key role in enhancing patient satisfaction and supporting operational efficiency.

Typical Medical Customer Service Specialist duties

Respond to patient and provider inquiries regarding appointments, billing and insurance coverage.Verify patient information and update records in electronic health systems.Assist with scheduling appointments and coordinating services across departments.Resolve billing questions and escalate complex issues to appropriate teams.Communicate clearly and professionally with patients, providers and insurance representatives.Maintain compliance with HIPAA and other regulatory requirements during all interactions.Document all customer interactions and ensure accurate data entry.Support administrative tasks related to patient services and revenue cycle processes.

Looking for a medical customer service specialist or a medical customer service specialist job?

Submit your resume or request talent now and our expert recruiters will be with you shortly.Robert Half can assist you with your medical customer service specialist staffing needs.
Salary for Medical Customer Service Specialist in Baltimore, MD

38480 - 48620

Low
38480
The candidate is new to the role or has limited experience and is building necessary skills.
Mid
42120
The candidate has moderate experience in the role, meets most requirements or has equivalent transferable skills, and may also have relevant certifications.
High
48620
The candidate has extensive experience and advanced skills for the role, and may also have specialized certifications.
Projected salaries for related positions Job title Low Mid High Medical Coding Manager 68380 77220 88140 Certified Professional Coder 55120 63440 74360 Credentialing Specialist 45500 50700 59280 Intake/Admissions Specialist 41080 44200 47580 Patient Access/Services Specialist 39260 42900 46540 Insurance Authorization Specialist 40560 42120 48620 Medical Scheduler 39520 41860 44720 Medical Data Entry Specialist 37700 41340 46020 Insurance Verification Specialist 38480 41080 48360 Insurance Referral Coordinator 38220 40820 47060 Electronic Medical Records Specialist 34840 37180 40300

Explore more salaries

Learn what sets our data apart

Looking to hire? Start here.

Access the skilled permanent and contract talent you need—from support roles to C-suite—with precision matching powered by Robert Half recruiters leveraging their experience combined together with our industry-leading AI technology. Hire talent

More to explore

2026 Salary Guide Explore the latest data for roles across 7 professional fields and what you should pay or earn in local and national markets.
Demand for Skilled Talent Check out our Demand for Skilled Talent report to learn about employers’ hiring plans and needs.
Labor market overview Stay on top of U.S. Bureau of Labor Statistics and job posting data to learn about today’s hiring market.
Pay and Compensation Highlights Dive deeper into salary and total compensation trends across a range of professional roles and industries.
Behind Our Numbers Learn how our salary benchmarks reflect accurate marketplace data through a rigorous, multistep verification process.
Our starting salary projections come from a rigorous, multistep process so that our numbers accurately reflect the marketplace. They are based on actual compensation for professionals Robert Half has matched with employers across the country and third-party job posting data from Textkernel that we use to independently validate the salary levels. Starting compensation—pay for someone new to a role—can vary significantly based on a candidate’s skills, experience and certifications, as well as other factors including industry, company size and revenue, and demand for the role. To reflect this variability, we report our salary data in three levels: low, mid and high.