5 results for 1st2nd Line Support Engineer in London, London, City of
2nd Line Support Engineer
- City of London, London
- remote
- Permanent
-
35000 - 40000 GBP / Yearly
- <h2 data-end="172" data-start="95" data-section-id="1ox1fii"><strong data-end="172" data-start="98">Systems Engineer (2nd Line Support)</strong></h2><p data-end="268" data-start="174"><strong data-start="174" data-end="187">Location:</strong> Central London / Client Sites<br data-start="217" data-end="220" /> <strong data-end="240" data-start="220">Working Pattern:</strong> 4 days office / 1 day WFH</p><h3 data-end="307" data-section-id="sixxwj" data-start="275"><strong data-start="279" data-end="307">Why this role stands out</strong></h3><p data-end="351" data-start="309">This isn't your standard service desk job.</p><p data-end="590" data-start="353">You'll be working at the heart of the financial sector, supporting traders, investors and senior stakeholders in fast-paced, high-stakes environments where technology genuinely matters. The expectation is high, but so is the opportunity.</p><p data-start="592" data-end="755">The goal isn't just to hire engineers, it's to develop them into the next generation of <strong data-end="754" data-start="680">Cloud Infrastructure Engineers, Team Leaders and Technical Specialists</strong>.</p><p data-end="912" data-start="757">If you're already strong in a 2nd line role and want to step into something more demanding, more rewarding and with a clear growth path, this is that move.</p><h3 data-section-id="h1hbay" data-start="919" data-end="947"><strong data-end="947" data-start="923">What you'll be doing</strong></h3><ul data-start="949" data-end="1653"><li data-end="1042" data-section-id="sq4snl" data-start="949">Acting as a key escalation point for 1st line engineers, owning complex issues end-to-end</li><li data-start="1043" data-section-id="17d15s2" data-end="1133">Delivering high-quality 2nd line support across desktop, server and cloud environments</li><li data-section-id="6sy2zu" data-start="1134" data-end="1219">Supporting business-critical systems in real time, where downtime isn't an option</li><li data-end="1306" data-start="1220" data-section-id="1hi1tzw">Building strong relationships with end users, from junior staff through to C-suite</li><li data-end="1392" data-section-id="wuqohi" data-start="1307">Managing incidents, prioritising effectively and communicating clearly throughout</li><li data-section-id="5plsbc" data-start="1393" data-end="1479">Working closely with internal teams and third-party vendors to resolve issues fast</li><li data-end="1569" data-section-id="155vgv8" data-start="1480">Contributing to continuous improvement across processes, tooling and service delivery</li><li data-start="1570" data-section-id="3214pb" data-end="1653">Taking part in an on-call rota and occasional out-of-hours work (paid overtime)</li></ul><h3 data-section-id="1r4qs9j" data-start="1660" data-end="1695"><strong data-end="1695" data-start="1664">What makes you a strong fit</strong></h3><p data-end="1771" data-start="1697">You're not just technically capable, you care about the service behind it.</p><ul data-end="2220" data-start="1773"><li data-start="1773" data-section-id="js7r7m" data-end="1848">2+ years' experience in a 2nd line (or strong 1st/2nd line hybrid) role</li><li data-end="1923" data-start="1849" data-section-id="1ne07b6">Confident communicator, able to work directly with senior stakeholders</li><li data-end="2003" data-section-id="shi89o" data-start="1924">Naturally curious, always looking to understand the "why", not just the fix</li><li data-end="2070" data-section-id="ht4w6v" data-start="2004">Calm under pressure, organised and methodical in your approach</li><li data-end="2146" data-section-id="n6be" data-start="2071">Someone who takes pride in delivering a genuinely high standard of work</li><li data-section-id="6j4syv" data-start="2147" data-end="2220">A team player who's happy to support and mentor more junior engineers</li></ul><h3 data-end="2262" data-section-id="nnqp5u" data-start="2227"><strong data-end="2262" data-start="2231">Tech you'll be working with</strong></h3><ul data-end="2572" data-start="2264"><li data-end="2339" data-section-id="1038ul3" data-start="2264">Microsoft stack: Windows 10/11, Windows Server, Microsoft 365, Azure AD</li><li data-end="2378" data-start="2340" data-section-id="1q856k3">Exchange Online, SharePoint, Teams</li><li data-start="2379" data-section-id="11kxrcs" data-end="2429">Azure Virtual Desktop (AVD), Intune, Autopilot</li><li data-end="2466" data-section-id="y4j3nl" data-start="2430">Networking (Cisco), VOIP (Teams)</li><li data-end="2491" data-start="2467" data-section-id="1w1rd2">PowerShell scripting</li><li data-end="2530" data-section-id="ng9skj" data-start="2492">SQL Server, FSLogix, Azure Storage</li><li data-section-id="1vppr0g" data-start="2531" data-end="2572">Cyber security and conditional access</li></ul><h3 data-start="2579" data-section-id="1csgpfx" data-end="2612"><strong data-end="2612" data-start="2583">What you'll get in return</strong></h3><ul data-end="2939" data-start="2614"><li data-start="2614" data-section-id="nbcz0j" data-end="2683">Exposure to enterprise-level environments in the financial sector</li><li data-end="2747" data-section-id="qxp14r" data-start="2684">Clear progression into 3rd line, cloud and leadership roles</li><li data-end="2804" data-section-id="1lqc2br" data-start="2748">A culture that genuinely invests in your development</li><li data-section-id="c6teyf" data-start="2805" data-end="2866">A high-performing team that values quality over shortcuts</li><li data-section-id="1v24t5y" data-start="2867" data-end="2939">The chance to work on complex, meaningful technical challenges daily</li></ul><h3 data-section-id="6twk2m" data-start="2946" data-end="2969"> </h3><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/V2lsbC5TdGVhZC45NDAxMC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
- 2026-04-21T10:28:49Z
IT Support Engineer
- England,
- remote
- Contract
-
- GBP / Yearly
- <p><strong>2nd Line IT Support Engineer (Contract)</strong><br /><strong> </strong></p><p>Contract Length: 3 Months<br />Location: Swindon<br />Full time working Monday to Friday</p><p>You'll join a small, proactive team, so a positive attitude, strong communication skills, and the ability to build good customer relationships are essential. </p><p>Key Responsibilities</p><p>Resolve support tickets via phone, email, remote tools and onsite visits<br />Maintain secure and compliant end‑user devices<br />Deliver M365 modern workplace solutions (SharePoint, Teams, Intune, Defender, Entra ID)</p><p>If you are interested in this post please apply ASAP</p><p><strong>2nd Line IT Support Engineer (Contract)</strong></p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Sm9zcy5Fc2NvdHQuNTUyNzYuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
- 2026-04-28T15:16:36Z
IT Support Engineer
- Andover, Hampshire
- remote
- Permanent
-
30000 - 32000 GBP / Yearly
- <p>Robert Half has partnered with a global household brand who are currently going through an exciting digital transformation journey to recruit for a permanent IT Support Engineer, paying up to £32,000. This is mainly office based in Andover with 1 day working from home after probation. </p><p><strong>The Role</strong></p><ul><li>Provide 1st and 2nd line support </li><li>Support with M365 administration, Windows Server updates and maintenance </li><li>Mobile device management - InTune </li><li>End-user support for hardware and software across desktop technologies </li><li>IT asset management</li></ul><p><strong>About You</strong></p><ul><li>Previous experience in IT support (1st and 2nd line) </li><li>Strong knowledge of configuring and maintaining multi-system environments - M365, Windows Server, switches and firewalls</li><li>Proactive in process improvement of end-user services </li></ul><p><strong>On Offer</strong></p><ul><li>Up to £32,000</li><li>25 days annual leave + BH </li><li>Pension contribution </li><li>Life assurance</li><li>Health insurance </li><li>1 day WFH once probationary period is complete</li></ul><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um94eS5MYXcuNDQzNzkuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
- 2026-03-18T11:46:12Z
Technical Support Analyst
- Park Royal, London
- remote
- Permanent
-
28000 - 33000 GBP / Yearly
- <p>Robert Half has partnered with a distribution company based in Park Royal looking for a Technical Support Analyst to join the technology team.</p><p>You'll be the first line of support for systems, infrastructure and end users; handling everything from day to day troubleshooting to on boarding new starters and managing access, hardware and security.</p><p>This is a hands on role where strong technical knowledge, clear communication, and a methodical approach to problem solving really matter.</p><p>This role allows for lots of progression and with it being a smaller team it gives you lots of exposure.</p><p>Key Requirements:</p><ul><li>2+ year's experience in a 1st line IT support or service delivery role Strong Windows</li><li>Office 365 troubleshooting skills Good networking knowledge for user connectivity Experience with Active Directory</li><li>User permissions and device setup</li><li>Confident communicator who can engage at all levels Proactive, organised, and comfortable working independently or as part of a team</li></ul><p>Role: Technical Support Analyst</p><p>Location: Park Royal (5 days a week on site)</p><p>Salary: £28,000 - £33,000 + 10% Bonus</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RXJpay5Pc21hbi42NzMxMC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
- 2026-04-20T16:10:31Z
IT Manager
- City of London, London
- remote
- Permanent
-
60000 - 70000 GBP / Yearly
- <p class="isSelectedEnd"><strong>IT Manager</strong><br />Location - London with Paris Travel</p><p class="isSelectedEnd">A world-renowned international education group with a heritage dating back more than 100 years is looking for an experienced IT Manager to lead technology operations across its London and Paris institutes.</p><p class="isSelectedEnd">Known globally for excellence, innovation and premium learning experiences, this organisation operates an international network of specialist schools and trains thousands of students each year from across the world. With a strong reputation and a truly global presence, it offers the chance to join a respected brand with real prestige.</p><p class="isSelectedEnd">This is a broad and hands-on leadership role where you'll take ownership of core infrastructure, user support, systems reliability and continuous improvement across two busy international sites. You'll have real autonomy, strong visibility across the business and the opportunity to make a genuine impact.</p><p class="isSelectedEnd"><strong>The Role</strong></p><p class="isSelectedEnd">You'll be responsible for the day-to-day smooth running of IT systems across both locations, ensuring stability, security and excellent service for staff and students. You'll also lead technical teams, manage suppliers and help shape future technology decisions.</p><p class="isSelectedEnd"><strong>Key responsibilities include:</strong></p><p class="isSelectedEnd">* Managing servers, storage and virtualised environments<br />* Supporting networks, switches, routers, VPNs, WiFi and firewalls<br />* Overseeing Microsoft 365 administration and Azure cloud services<br />* Managing backups, disaster recovery and business continuity<br />* Supporting telephony, CCTV and access control systems<br />* Maintaining Windows Server environments, Active Directory and remote desktop services<br />* Managing SQL Server / MySQL backups, restores and user access<br />* Monitoring security, permissions, antivirus and intrusion prevention<br />* Maintaining documentation, operational manuals and inventory systems<br />* Leading, mentoring and developing IT support staff<br />* Managing budgets, procurement and external vendors<br />* Supporting wider global IT teams when needed</p><p class="isSelectedEnd"><strong>What We're Looking For</strong></p><p class="isSelectedEnd">* Strong infrastructure and systems experience across enterprise environments<br />* Solid knowledge of Windows Server, networking and cloud platforms<br />* Experience with virtualisation technologies such as VMware, Proxmox or Xen environments<br />* Confident troubleshooting skills with a calm, practical mindset<br />* Ability to prioritise effectively and work independently<br />* Previous experience supporting varied IT environments<br />* Strong communication skills and a collaborative approach<br />* Comfortable working in a multicultural environment</p><p class="isSelectedEnd"><strong>Desirable</strong></p><p class="isSelectedEnd">* VMware, Microsoft or Linux certifications<br />* French language skills<br />* Exposure to lean six sigma principles</p><p class="isSelectedEnd"><strong>Why Apply?</strong></p><p>* Join a globally recognised premium brand<br />* Broad role with real ownership and variety<br />* International exposure across London and Paris<br />* Opportunity to lead improvements and modernisation projects<br />* Strong long-term career potential</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/V2lsbC5TdGVhZC43NzA2NC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
- 2026-04-30T08:39:25Z
