<h2 data-end="172" data-start="95" data-section-id="1ox1fii"><strong data-end="172" data-start="98">Systems Engineer (2nd Line Support)</strong></h2><p data-end="268" data-start="174"><strong data-start="174" data-end="187">Location:</strong> Central London / Client Sites<br data-start="217" data-end="220" /> <strong data-end="240" data-start="220">Working Pattern:</strong> 4 days office / 1 day WFH</p><h3 data-end="307" data-section-id="sixxwj" data-start="275"><strong data-start="279" data-end="307">Why this role stands out</strong></h3><p data-end="351" data-start="309">This isn't your standard service desk job.</p><p data-end="590" data-start="353">You'll be working at the heart of the financial sector, supporting traders, investors and senior stakeholders in fast-paced, high-stakes environments where technology genuinely matters. The expectation is high, but so is the opportunity.</p><p data-start="592" data-end="755">The goal isn't just to hire engineers, it's to develop them into the next generation of <strong data-end="754" data-start="680">Cloud Infrastructure Engineers, Team Leaders and Technical Specialists</strong>.</p><p data-end="912" data-start="757">If you're already strong in a 2nd line role and want to step into something more demanding, more rewarding and with a clear growth path, this is that move.</p><h3 data-section-id="h1hbay" data-start="919" data-end="947"><strong data-end="947" data-start="923">What you'll be doing</strong></h3><ul data-start="949" data-end="1653"><li data-end="1042" data-section-id="sq4snl" data-start="949">Acting as a key escalation point for 1st line engineers, owning complex issues end-to-end</li><li data-start="1043" data-section-id="17d15s2" data-end="1133">Delivering high-quality 2nd line support across desktop, server and cloud environments</li><li data-section-id="6sy2zu" data-start="1134" data-end="1219">Supporting business-critical systems in real time, where downtime isn't an option</li><li data-end="1306" data-start="1220" data-section-id="1hi1tzw">Building strong relationships with end users, from junior staff through to C-suite</li><li data-end="1392" data-section-id="wuqohi" data-start="1307">Managing incidents, prioritising effectively and communicating clearly throughout</li><li data-section-id="5plsbc" data-start="1393" data-end="1479">Working closely with internal teams and third-party vendors to resolve issues fast</li><li data-end="1569" data-section-id="155vgv8" data-start="1480">Contributing to continuous improvement across processes, tooling and service delivery</li><li data-start="1570" data-section-id="3214pb" data-end="1653">Taking part in an on-call rota and occasional out-of-hours work (paid overtime)</li></ul><h3 data-section-id="1r4qs9j" data-start="1660" data-end="1695"><strong data-end="1695" data-start="1664">What makes you a strong fit</strong></h3><p data-end="1771" data-start="1697">You're not just technically capable, you care about the service behind it.</p><ul data-end="2220" data-start="1773"><li data-start="1773" data-section-id="js7r7m" data-end="1848">2+ years' experience in a 2nd line (or strong 1st/2nd line hybrid) role</li><li data-end="1923" data-start="1849" data-section-id="1ne07b6">Confident communicator, able to work directly with senior stakeholders</li><li data-end="2003" data-section-id="shi89o" data-start="1924">Naturally curious, always looking to understand the "why", not just the fix</li><li data-end="2070" data-section-id="ht4w6v" data-start="2004">Calm under pressure, organised and methodical in your approach</li><li data-end="2146" data-section-id="n6be" data-start="2071">Someone who takes pride in delivering a genuinely high standard of work</li><li data-section-id="6j4syv" data-start="2147" data-end="2220">A team player who's happy to support and mentor more junior engineers</li></ul><h3 data-end="2262" data-section-id="nnqp5u" data-start="2227"><strong data-end="2262" data-start="2231">Tech you'll be working with</strong></h3><ul data-end="2572" data-start="2264"><li data-end="2339" data-section-id="1038ul3" data-start="2264">Microsoft stack: Windows 10/11, Windows Server, Microsoft 365, Azure AD</li><li data-end="2378" data-start="2340" data-section-id="1q856k3">Exchange Online, SharePoint, Teams</li><li data-start="2379" data-section-id="11kxrcs" data-end="2429">Azure Virtual Desktop (AVD), Intune, Autopilot</li><li data-end="2466" data-section-id="y4j3nl" data-start="2430">Networking (Cisco), VOIP (Teams)</li><li data-end="2491" data-start="2467" data-section-id="1w1rd2">PowerShell scripting</li><li data-end="2530" data-section-id="ng9skj" data-start="2492">SQL Server, FSLogix, Azure Storage</li><li data-section-id="1vppr0g" data-start="2531" data-end="2572">Cyber security and conditional access</li></ul><h3 data-start="2579" data-section-id="1csgpfx" data-end="2612"><strong data-end="2612" data-start="2583">What you'll get in return</strong></h3><ul data-end="2939" data-start="2614"><li data-start="2614" data-section-id="nbcz0j" data-end="2683">Exposure to enterprise-level environments in the financial sector</li><li data-end="2747" data-section-id="qxp14r" data-start="2684">Clear progression into 3rd line, cloud and leadership roles</li><li data-end="2804" data-section-id="1lqc2br" data-start="2748">A culture that genuinely invests in your development</li><li data-section-id="c6teyf" data-start="2805" data-end="2866">A high-performing team that values quality over shortcuts</li><li data-section-id="1v24t5y" data-start="2867" data-end="2939">The chance to work on complex, meaningful technical challenges daily</li></ul><h3 data-section-id="6twk2m" data-start="2946" data-end="2969"> </h3><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/V2lsbC5TdGVhZC45NDAxMC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p><strong>Network & Systems Engineer - Real Estate/ Construction - London</strong></p><p><strong>£65,000-£77,000 + Discretionary Bonus & Benefits</strong></p><p><strong>The Business</strong></p><p>Our client is a well-established London based construction firm delivering high-quality new build, refurbishment and fit-out projects ranging from £1m-£60m. Its client portfolio includes globally recognised brands and international recognised prestigious institutions.</p><p><strong>The Role</strong></p><p>Part of a small team of 3, the Network & Systems Administrator will take ownership of the day-to-day operation, security and continuous improvement of the company's IT infrastructure.</p><p>This is a hands-on technical role supporting both head office and live construction sites. Reporting to the IT Director, the successful candidate will work closely with internal stakeholders, third-party suppliers and consultants to ensure systems are secure, reliable and scalable.</p><p>The role requires a strong technical foundation, a proactive mindset and the ability to balance infrastructure leadership with high-level technical support.</p><p><strong>Key Responsibilities</strong></p><p>Network & Infrastructure</p><ul><li>Implement, manage and support Fortinet solutions including FortiGate firewalls, FortiManager, FortiAnalyzer and FortiClient VPN</li><li>Manage firewall policies, SD-WAN, VPNs (site-to-site and client), and network segmentation</li></ul><p>Systems & Cloud</p><ul><li>Administer Windows Server environments including Active Directory, Group Policy, DNS, DHCP and file services</li><li>Support virtualised environments</li><li>Assist with Azure resource administration</li></ul><p>Cyber Security & Best Practice</p><p>IT Operations support assistance</p><p><strong>Skills & Experience</strong></p><ul><li>Proven experience as a Network / Systems Administrator or similar role</li><li>Strong hands-on experience with Fortinet products, particularly FortiGate firewalls and VPNs</li><li>Solid networking knowledge (TCP/IP, VLANs, routing, firewalling)</li><li>Strong understanding of cyber security fundamentals and best practice</li><li>Experience administering Microsoft 365 environments</li><li>Strong knowledge of Windows Server, Hyper-V or Vmware and Active Directory</li><li>Experience delivering 3rd line support in a business environment</li></ul><p><strong>The Opportunity</strong></p><p>This role offers the opportunity to take ownership of a growing, evolving infrastructure environment within a highly respected London construction firm. The successful candidate will play a key role in strengthening operational resilience, enhancing cyber security posture and supporting a dynamic business delivering projects for world-class clients.</p><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/amFtZXMud2lsbHNvbi41MDQ3OC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p>Robert Half are recruiting for an experienced IT Support Engineer to support a market leading manufacturing organisation on an initial 3‑month contract based in Marlow.</p><p><strong>Responsibilities:</strong></p><ul><li style="font-weight: 400;"><p>Provide hands‑on 1st and 2nd line technical support across a busy manufacturing site.</p></li><li style="font-weight: 400;"><p>Act as the primary on‑site escalation point for end‑user issues, ensuring quick diagnosis and resolution.</p></li><li style="font-weight: 400;"><p>Troubleshoot and support Windows 10/11, Microsoft 365, Teams, and core business applications.</p></li><li style="font-weight: 400;"><p>Set up, configure, and maintain laptops, desktops, mobile devices, printers, and on‑site hardware.</p></li><li style="font-weight: 400;"><p>Manage incidents through the ITSM system, ensuring accurate logging, prioritisation, and timely resolution.</p></li><li style="font-weight: 400;"><p>Support user onboarding and offboarding, including account creation, permissions, and access rights in Active Directory/M365.</p></li><li style="font-weight: 400;"><p>Deliver basic network troubleshooting, including connectivity checks, WiFi issues, DNS/DHCP awareness, and patching.</p></li><li style="font-weight: 400;"><p>Assist with local IT projects, hardware refreshes, and small‑scale site improvements.</p></li><li style="font-weight: 400;"><p>Collaborate closely with the wider IT function, escalating complex issues to senior engineers or third‑party providers where needed.</p></li><li style="font-weight: 400;"><p>Maintain strong communication with on‑site users, delivering a high standard of customer service.</p></li><li style="font-weight: 400;"><p>Ensure IT equipment across the manufacturing floor remains operational, safe, and compliant.</p></li></ul><p><strong>Experience:</strong></p><ul><li style="font-weight: 400;"><p>Proven background in IT Support, Service Desk, or Desktop Support with solid 1st/2nd line capability.</p></li><li style="font-weight: 400;"><p>Strong working knowledge of:</p></li><ul><li style="font-weight: 400;"><p>Windows 10/11</p></li><li style="font-weight: 400;"><p>Microsoft 365 / Office 365</p></li><li style="font-weight: 400;"><p>Active Directory (password resets, group management)</p></li><li style="font-weight: 400;"><p>Teams</p></li><li style="font-weight: 400;"><p>Basic networking (DNS, DHCP, connectivity)</p></li></ul><li style="font-weight: 400;"><p>Experience supporting users within manufacturing, industrial, or shop‑floor environments is advantageous.</p></li><li style="font-weight: 400;"><p>Confident troubleshooting hardware faults and supporting device builds, imaging, and replacements.</p></li><li style="font-weight: 400;"><p>Ability to multitask and manage ticket queues in a fast‑paced environment.</p></li><li style="font-weight: 400;"><p>Excellent communication skills with the ability to support non‑technical users.</p></li><li style="font-weight: 400;"><p>Strong customer‑focused approach and ability to work independently on‑site.</p></li></ul><p><strong>Contract</strong></p><ul><li style="font-weight: 400;"><p>Initial 3‑month contract (with potential extension)</p></li><li style="font-weight: 400;"><p>Inside IR35 via Umbrella</p></li><li style="font-weight: 400;"><p>4 days per week on‑site in Marlow</p></li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/YW5kcmUuZ2FyZGVuZXJtY2ZhcmxhbmUuMjAzOTcuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
