We are looking for an IT Support Analyst to join our team in Toronto, Ontario, on a contract basis. In this role, you will deliver responsive and detail-oriented technical support to both staff and advisors within the financial services industry. You will collaborate closely with the IT Service & Operations Manager and various IT teams to ensure smooth and efficient resolution of technical issues.<br><br>Responsibilities:<br>• Provide timely and effective technical support for desktops, laptops, and other hardware devices.<br>• Troubleshoot and resolve issues related to Citrix, Cisco, and Android technologies.<br>• Assist users with deskside support, ensuring their systems and devices function optimally.<br>• Configure, maintain, and repair computer hardware, including Dell technologies.<br>• Collaborate with IT teams to address infrastructure and security concerns.<br>• Document and track support requests to ensure efficient resolution and follow-up.<br>• Offer guidance and training to users on system functionalities and best practices.<br>• Diagnose and resolve software and hardware compatibility issues.<br>• Ensure all technical solutions align with organizational standards and security protocols.<br>• Participate in system updates and maintenance tasks as required.

• Proven experience in desktop and deskside support within a detail-oriented environment.<br>• Strong knowledge of troubleshooting techniques for hardware and software issues.<br>• Familiarity with Citrix and Cisco technologies.<br>• Proficiency in supporting Android development and devices.<br>• Hands-on experience with Dell technologies and computer hardware repair.<br>• Ability to work collaboratively within a team and communicate effectively with users.<br>• Strong organizational skills to prioritize and manage multiple support requests.<br>• Knowledge of security protocols and best practices in IT support.

<p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/ca/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>This job posting is for a current vacancy with our client.</p> <p>Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.</p> <p>Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.</p> <p>Only job postings for jobs located in Quebec appear in French.</p> <p>© 2025 Robert Half. By clicking “Apply,” you’re agreeing to <a href="https://www.roberthalf.com/ca/en/terms">Robert Half’s Terms of Use</a>.</p>