We are looking for a dedicated Collections Specialist to join our team in Markham, Ontario. In this long-term contract role, you will play a crucial part in managing customer accounts, ensuring accurate billing, and maintaining positive relationships with clients in the utilities and infrastructure sector. The position offers an opportunity to work both in-office and remotely after an initial training period. Responsibilities: • Conduct outreach to residential and commercial customers to verify billing information and ensure payment compliance. • Manage and update customer accounts to reflect accurate information and payment statuses. • Utilize accounting software systems to generate and attach reports to customer profiles. • Handle inbound calls professionally, providing clear and helpful information regarding billing and account inquiries. • Collaborate with internal teams to resolve discrepancies and streamline processes. • Analyze and interpret data from various systems to identify outstanding payments and address issues effectively. • Support claim administration processes to ensure timely resolution and adherence to company standards. • Navigate complex customer scenarios, including franchise and corporate-owned accounts, to verify payment responsibility. • Assist in simplifying invoice processes for better customer understanding and compliance. • Maintain detailed records of interactions and account updates to ensure accuracy and accountability.

• At least 1 year of experience in collections, accounts receivable, or a related field. • Proficiency in accounting software systems and Epic Software. • Strong understanding of billing functions and collection processes. • Excellent customer service skills, including the ability to handle inbound calls effectively. • Experience with claim administration and resolving account discrepancies. • Ability to analyze data and generate accurate reports. • Strong organizational skills to manage multiple accounts and tasks simultaneously. • Exceptional communication skills to liaise with clients and internal teams.

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Markham, ON
onsite
Temporaire
28.50 - 33.00 CAD / Hourly
We are looking for a dedicated Collections Specialist to join our team in Markham, Ontario. In this long-term contract role, you will play a crucial part in managing customer accounts, ensuring accurate billing, and maintaining positive relationships with clients in the utilities and infrastructure sector. The position offers an opportunity to work both in-office and remotely after an initial training period. Responsibilities: • Conduct outreach to residential and commercial customers to verify billing information and ensure payment compliance. • Manage and update customer accounts to reflect accurate information and payment statuses. • Utilize accounting software systems to generate and attach reports to customer profiles. • Handle inbound calls professionally, providing clear and helpful information regarding billing and account inquiries. • Collaborate with internal teams to resolve discrepancies and streamline processes. • Analyze and interpret data from various systems to identify outstanding payments and address issues effectively. • Support claim administration processes to ensure timely resolution and adherence to company standards. • Navigate complex customer scenarios, including franchise and corporate-owned accounts, to verify payment responsibility. • Assist in simplifying invoice processes for better customer understanding and compliance. • Maintain detailed records of interactions and account updates to ensure accuracy and accountability.
2025-12-19T15:04:16Z