<p><strong>About the Role</strong></p><p>Our client in Vancouver, BC is seeking a Desktop Support Analyst for a 3‑month onsite contract. This role will provide Tier 1 support to approximately 200 users, focusing on software and hardware troubleshooting within a Microsoft environment. You will handle incoming requests through Jira, resolve frontline technical issues, and ensure a smooth end-user experience.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Act as the first point of contact for Tier 1 technical support via walk-ups and Jira tickets</li><li>Troubleshoot Windows OS, MS 365 apps, desktops/laptops, printers, peripherals, and basic network issues</li><li>Document, update, and close tickets in Jira following internal standards</li><li>Perform basic Active Directory tasks including password resets and group membership updates</li><li>Image, configure, and deploy workstations</li><li>Support meeting room technology and AV setups</li><li>Escalate unresolved issues to Tier 2/System teams as needed</li><li>Maintain asset tracking and follow standardized procedures</li><li>Provide clear communication and excellent customer service to all users</li></ul>
<p>If you already live on Vancouver Island, you know how great it is. And perhaps you don’t live there quite yet, but you have been looking for your chance to make the move? Well this is a full-time IT administration position based with a well-established company in Victoria, BC. Is this the chance you’ve been waiting for? </p><p><br></p><p>This is a full-time career opportunity with a long-standing industrial company that is part of a bigger company with several global offices. This position will be based in the Victoria office where you will take care of all the computer systems for approximately 50 staff. And you’ll be working collaboratively with a team of other IT people, based in the other global offices</p><p><br></p><p>This position includes a competitive base salary, paid vacation and extended health and dental benefits. </p><p><br></p><p>This IT position would best be suited for a Jack-or-Jill-of-all-Trades who loves doing a variety of different duties every day. On some days you may be more focused on building some new workstations and setting up new user accounts. On other days you may be doing some projects related to upgrading physical infrastructure. And as you can imagine, the main reason to have a person physically stationed in Victoria is to provide a high-level of personal service to the users there (rather than manage everything remotely from Vancouver). So you’ll spend a good part of your day getting to know your co-workers and their computing needs. </p><p><br></p><p>You will be working primarily with Microsoft Windows-based systems, including Active Directory, Outlook, Office 365, and Microsoft Azure, etc. The engineers whom you support often use specialized software applications that may require some additional support or configuration (e.g. CAD software, MRP software, etc)</p><p><br></p><p><strong>How to Apply</strong></p><p><br></p><p>A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching software and IT professionals to job opportunities in BC and across Western Canada.</p><p><br></p><p>If you're interested in pursuing this role, please contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck</p>
<p>This is an opportunity to join a community-based organization in the role of ERP Programmer Analyst. This organization is using Microsoft Dynamics 365 Finance & Operations (F& O) as their main information system.</p><p>In this role, you’ll be the main person managing and supporting the ERP systems. This role will involve a mix of of analytical and technical duties. </p><p><br></p><p>So in some cases, you may be interacting with various users to understand their needs and requirements. Then in other cases, you’ll be implementing these changes by configuring the software according to those needs. </p><p>There will also be a certain amount of systems integrations work, involving the main ERP and other back-office software applications. </p><p><br></p><p>This is a full-time position, and includes a competitive base salary, paid vacation and extended health and dental benefits. </p><p><br></p><p><strong>How to Apply</strong></p><p><br></p><p>A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching software and IT professionals to job opportunities, and I am always looking to connect with like-minded people in the Vancouver area.</p><p><br></p><p>If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck</p>
<p><strong>About the Role</strong></p><p>Our client in New Westminster is seeking a skilled Infrastructure Analyst to support the design, implementation, monitoring, and maintenance of their on‑premise and cloud‑connected data centre infrastructure. This is a fully onsite position responsible for hands-on system administration, troubleshooting, and operational support across servers, virtualization, storage, backups, and networking. The successful candidate will be required to complete a background check and obtain enhanced security clearance.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Design, implement, monitor, and maintain on‑premise and off‑premise data centre infrastructure, including Windows Server environments, virtualization platforms, and enterprise storage.</li><li>Administer Windows Server 2016/2019/2022, Active Directory Services (DHCP, DNS, KMS, Group Policy), and related identity and access components.</li><li>Manage and support VMware vSphere and blade computing infrastructure used for virtualization and hosting.</li><li>Oversee Veeam Backup & Replication, ensuring reliable backup, restore, and data protection operations.</li><li>Support and troubleshoot Cisco networking, including Layer 2 switching and core network connectivity.</li><li>Apply ITIL framework principles in day‑to‑day operational processes such as incident management, change management, and problem management.</li><li>Monitor infrastructure performance and capacity, proactively identifying issues and implementing corrective actions.</li><li>Support SaaS and cloud services administration, including M365 environments.</li><li>Participate in infrastructure change management and evaluate proposed changes for operational impacts.</li><li>Provide Tier 3 escalation support for infrastructure incidents, service requests, and problem resolution.</li><li>Collaborate with other IT teams to gather technical requirements and align infrastructure solutions to business needs.</li><li>Assist with Business Impact Analysis (BIA), Disaster Recovery (DR) planning, testing, documentation, and stakeholder communication.</li></ul>
