<p><strong>Client Services IT Technician </strong></p><p>Robert Half is currently seeking a qualified and committed Client Services IT Technician with expertise in troubleshooting and resolving technical issues related to computer hardware and software for our client.</p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>First Line of Support:</strong> Establish yourself as the initial 'go-to' contact for customers, responding to their tickets and offering technical assistance for queries related to computer systems, software, and hardware, both telephonically and in person.</li><li><strong>System Maintenance:</strong> Keep up the day-to-day performance of computer systems, from installations and repairs to regular clean-ups.</li><li><strong>Problem Resolution:</strong> Guide customers through the problem-solving process, detect issues based on customer tickets and implement effective solutions. Use diagnostic programs as necessary to address problems.</li><li><strong>Networking:</strong> Resolve technical problems with Local Area and Wide-Area Networks. Act as the bridge between end users and higher-level support related to third-party systems.</li><li><strong>Customer Communication:</strong> Conduct follow-ups to ensure the resolution of all customer issues. Collect user feedback about computer usage.</li><li><strong>Advisory Role:</strong> Counsel customers on the most suitable IT solutions for them.</li><li><strong>Billing Management:</strong> Responsible for timely submission of billable calendar entries to the Accounting Department to support client invoicing.</li></ol><p><br></p>
<p>Our client is looking for a dedicated Desktop Support Analyst to join their team on a long-term contract basis in Kanata, Ontario. In this role, you will provide essential onsite IT support to a dynamic manufacturing facility, ensuring smooth operations in both production line environments and office spaces. This position offers an excellent opportunity to collaborate with system administrators, engineers, and other technical professionals.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Deliver hands-on IT support for hardware, peripherals, and Windows-based Dell PCs across production lines and office environments.</p><p>• Troubleshoot and resolve technical issues related to laptops, desktops, and other workstation equipment.</p><p>• Collaborate with system administrators and the IT Manager to maintain optimal functionality of IT systems.</p><p>• Ensure the seamless operation of IT equipment within the manufacturing facility and engineering offices.</p><p>• Provide deskside support to end-users, addressing software and hardware concerns promptly.</p><p>• Document and escalate complex technical issues as needed, ensuring efficient resolution.</p><p>• Assist in maintaining and upgrading IT equipment to meet operational demands.</p><p>• Support the implementation of Cisco and Citrix technologies within the workspace.</p><p>• Maintain a high level of service while interacting with a diverse group of onsite users.</p><p>• Adhere to security and compliance standards when handling IT assets.</p>
<p><strong>Role Summary:</strong></p><p>Oversees IT support services for assigned offices, collaborating with Digital-IT on remote support, projects, and vendor management. Provides backup for the Global Helpdesk during peak times or holidays.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate hardware/software upgrades and installations per global standards</li><li>Maintain inventory and license records</li><li>Execute project tasks including testing and documentation</li><li>Perform scheduled maintenance and troubleshoot issues</li><li>Diagnose and resolve hardware/software faults</li><li>Repair or replace equipment as needed</li><li>Participate in shift and on-call rotations</li><li>Guide local office contacts and liaise with external vendors</li><li>Join scheduled IT conference calls</li></ul><p><strong>Digital-IT Collaboration:</strong></p><ul><li>Partner with GSM and Digital-IT to enhance tech adoption and support delivery</li><li>Support Global Helpdesk in software rollouts and issue resolution</li><li>May assist with events or conferences at other offices</li></ul>
<p>Nous recherchons un(e) gestionnaire des applications d'entreprises pour rejoindre l'équipe dynamique de notre client à Montréal. En tant que leader stratégique, vous serez responsable de superviser le développement, la maintenance et l'optimisation des systèmes applicatifs de l'entreprise. Ce rôle exige une vision stratégique, une expertise technique et des compétences en leadership pour garantir la performance et l'efficacité des solutions technologiques.</p><p><br></p><p>Responsabilités:</p><p>• Élaborer et mettre en œuvre une stratégie globale pour les applications d'entreprise en alignement avec les objectifs organisationnels.</p><p>• Évaluer les besoins des utilisateurs et recommander des solutions modernes et adaptées aux exigences opérationnelles.</p><p>• Superviser la maintenance, les mises à jour et la sécurité des systèmes pour assurer leur efficacité continue.</p><p>• Faciliter l'intégration entre les différents systèmes, notamment les outils de gestion de production et autres applications clés.</p><p>• Fixer des objectifs clairs pour l'équipe et suivre leur réalisation tout en communiquant les priorités stratégiques.</p><p>• Gérer les demandes de service et résoudre les incidents afin de maintenir un niveau élevé de satisfaction des utilisateurs.</p><p>• Collaborer avec les fournisseurs pour garantir la livraison des projets dans les délais et budgets convenus.</p><p>• Maintenir une documentation complète et structurée des systèmes et processus en place.</p><p>• Soutenir l'équipe dans l'implémentation et l'utilisation de solutions d'intelligence d'affaires (BI).</p>
<p>Our client, a well-established and growing manufacturing company in British Columbia, is seeking a Manager of Engineering to lead their multidisciplinary engineering team. This hands-on leadership role is essential in driving innovation, supporting efficient production processes, and overseeing the full product development lifecycle. The ideal candidate brings a combination of technical depth, team leadership, and a strong understanding of electrical systems, CAD, and manufacturing best practices.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p>Engineering & Team Leadership</p><ul><li>Lead and mentor a team of engineers and engineers-in-training (EITs)</li><li>Foster a culture of continuous improvement and innovation</li><li>Guide design-for-manufacturing efforts across current and future product lines</li><li>Serve as Permit to Practice lead under Engineers & Geoscientists BC (EGBC)</li></ul><p>Product Development & Lifecycle Management</p><ul><li>Oversee the complete product development cycle from concept through to launch</li><li>Lead tooling, mold procurement, and prototyping for new product lines</li><li>Manage change control processes and ensure traceability of product updates</li><li>Support hands-on prototype builds and technical layout reviews</li></ul><p>Electrical System Oversight</p><ul><li>Lead system design and troubleshooting for both 12V DC and 120V AC applications</li><li>Provide technical guidance for lithium battery systems, solar integration, and Victron Energy components</li><li>Support production, after-sales, and commissioning teams with electrical systems knowledge</li></ul><p>CAD & BOM Management</p><ul><li>Oversee CAD integrity and model architecture (Onshape preferred)</li><li>Ensure BOM accuracy and alignment with procurement and production teams</li><li>Champion improvements in build sheet automation and configuration control</li></ul><p>Vendor Relations & CNC Oversight</p><ul><li>Maintain strong technical relationships with key equipment suppliers</li><li>Support procurement of engineered parts and systems</li><li>Provide guidance on CNC machine usage and ensure knowledge-sharing between teams</li></ul><p>Compliance & Quality Assurance</p><ul><li>Lead quality inspections and ensure adherence to industry and regulatory standards</li><li>Support EIT mentorship and EGBC compliance initiatives</li></ul>
<p>We are looking for a dedicated Help Desk Analyst to join our team in Kitchener, Ontario. The ideal candidate will provide exceptional technical support, ensuring smooth operations and resolving hardware and software issues efficiently. This role requires strong communication skills, a solid understanding of IT systems, and the ability to prioritize tasks effectively in a fast-paced environment.</p><p><br></p><p>Must have own vehicle, with a valid drivers license. </p><p><br></p><p>Responsibilities:</p><p>• Respond to and resolve technical issues related to hardware, software, and network connectivity.</p><p>• Provide support for Microsoft Windows 10 and the Office suite, ensuring optimal system performance.</p><p>• Diagnose and repair desktop and laptop hardware issues to maintain functionality.</p><p>• Utilize IT ticketing systems to track, prioritize, and manage service requests.</p><p>• Troubleshoot network-related problems, including device connectivity and communication issues.</p><p>• Collaborate with team members to implement solutions and support IT processes.</p><p>• Maintain and support Active Directory, printers, and other network architecture components.</p><p>• Apply Agile methodologies, such as Scrum, to manage tasks and improve efficiency.</p><p>• Offer guidance and support for Mac computers and other devices as needed.</p><p>• Conduct regular system checks to ensure a secure and optimized IT environment.</p>
We are looking for a dedicated IT Help Desk Technician to provide technical support and ensure the smooth operation of IT systems across our organization. This role involves addressing hardware, software, and network-related issues while maintaining device enrollments and configurations. The ideal candidate will possess strong troubleshooting skills and hands-on experience with system administration tools. This is a long-term contract position based in Toronto, Ontario.<br><br>Responsibilities:<br>• Deliver first and second-level IT support to employees, resolving issues related to hardware, software, networks, and user accounts.<br>• Administer and manage Microsoft 365 and Azure Active Directory, including user accounts, security groups, and access permissions.<br>• Diagnose and address technical issues on Windows and macOS devices to minimize downtime.<br>• Handle device enrollment and lifecycle management using Jamf for macOS and Intune for Windows and mobile devices.<br>• Maintain and oversee Apple Business Manager integrations to ensure proper device assignment and deployment workflows.<br>• Configure and monitor endpoint security, compliance, and patching processes.<br>• Record and document IT issues, solutions, and procedures within the help desk system.<br>• Liaise with vendors and escalate complex problems when necessary.<br>• Support IT projects, including system upgrades, deployments, and new tool implementations.
<p><strong>About the Role</strong></p><p> Our client, a mid-sized but growing organization, is seeking a hands-on Director of Infrastructure & Operations for an initial 3–6 month contract with the possibility of converting to a permanent role. This leader will oversee IT infrastructure, network, and operations functions through a period of significant modernization and change. The position offers an opportunity to make an immediate impact by providing strong leadership, reducing technical debt, and guiding a talented but junior-heavy team toward operational excellence.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide hands-on leadership and mentorship to the Infrastructure & Operations team, guiding them through project execution and capability development.</li><li>Oversee and drive multiple in-flight initiatives, including:</li><li>Phone system replacement (may be completed during contract term)</li><li>Data center consolidation (from two sites to one) with hardware, OS, and software upgrades</li><li>Integration of systems and infrastructure from a recent acquisition</li><li>Network standardization and redesign to elevate performance from “acceptable” to “excellent”</li><li>IT infrastructure modernization to support growth and operational resilience</li><li>Assess current infrastructure and operational processes; identify gaps and implement best practices.</li><li>Architect and implement the future-state infrastructure strategy, ensuring scalability, security, and efficiency.</li><li>Manage contractors and internal resources across networking, server infrastructure, cybersecurity, and helpdesk functions.</li><li>Partner with cybersecurity to align with the NIST framework and support ongoing security initiatives.</li><li>Ensure operational stability while executing catch-up upgrades and eliminating technical debt.</li></ul>
We are looking for an experienced Help Desk Analyst III to lead the migration of devices to Windows 11 for a well-established organization in Ottawa, Ontario. This position involves comprehensive planning, testing, and execution to ensure a smooth transition with minimal user disruption. As part of a long-term contract, you will play a pivotal role in enhancing system security, performance, and compatibility.<br><br>Responsibilities:<br>• Conduct a thorough assessment of the current on-premises infrastructure and document all hardware and software components.<br>• Evaluate the operational capabilities of the existing cloud gateway to optimize deployment and management.<br>• Develop a detailed migration plan for Windows 11, including timelines, milestones, and risk mitigation strategies.<br>• Create and test Windows 11 deployment packages to ensure reliability and compatibility with current systems.<br>• Perform pilot testing of the migration process on a selected group of devices to validate the approach.<br>• Plan and execute updates to System Center Configuration Manager to align with Windows 11 requirements.<br>• Analyze and compare the benefits and drawbacks of in-place upgrades versus clean installs, and develop an optimized upgrade strategy.<br>• Communicate the migration plan and upgrade approach to stakeholders, ensuring alignment and clarity.<br>• Provide deskside support and troubleshooting to resolve any issues arising during or after the migration process.<br>• Ensure all updates and workflows are managed effectively to maintain system efficiency post-migration.
<p>We are looking for an experienced Bilingual Help Desk Support specialist to join our team in Mississauga or London, Ontario. This long-term contract role involves providing technical assistance and support to ensure the successful deployment and functionality of IT hardware and devices across multiple sites. The ideal candidate will excel in both independent and collaborative settings, demonstrating strong communication and problem-solving skills.</p><p><br></p><p>Responsibilities:</p><p>• Validate survey data across 2400 sites to ensure accurate information collection.</p><p>• Assist with the setup, configuration, and deployment of tablets at various field locations.</p><p>• Collaborate closely with the project team to guarantee smooth logistics and deployment operations.</p><p>• Maintain clear and detailed documentation on site requirements, issues, and deployment progress.</p><p>• Communicate updates effectively and escalate challenges promptly when necessary.</p><p>• Troubleshoot basic connectivity and networking issues, such as Wi-Fi setup.</p><p>• Ensure all devices are correctly prepared and ready for field use.</p><p>• Provide technical support and guidance to field teams as required.</p><p>• Coordinate shipping details and manage the delivery of tablets to designated sites.</p><p>• Support bilingual communication needs (English/French) to facilitate effective collaboration across Canadian locations.</p>
We are looking for a skilled Help Desk Analyst II to provide comprehensive onsite IT support for a growing environment in Ottawa, Ontario. This long-term contract position involves addressing technical issues, managing escalated service desk tickets, and ensuring the smooth operation of IT systems across a 200-machine setup. The ideal candidate will bring strong problem-solving skills and a proactive approach to maintaining and enhancing IT infrastructure.<br><br>Responsibilities:<br>• Respond to and resolve IT-related issues, including troubleshooting printers, cabling, and remote access problems.<br>• Manage escalated service desk tickets and ensure timely resolution in alignment with service level agreements.<br>• Configure and set up new laptops and desktops, including the installation of authorized software.<br>• Maintain and apply security updates, patches, and upgrades to all IT hardware and software.<br>• Conduct diagnostics and repairs on laptops, desktops, printers, and other IT equipment.<br>• Ensure compliance with audit requirements by maintaining accurate hardware and software records.<br>• Create and manage purchase requisitions for IT hardware and software, ensuring proper licensing is recorded and maintained.<br>• Set up new user accounts and disable expired accounts in accordance with HR guidelines.<br>• Provide exceptional customer service and technical support to both internal and external stakeholders.<br>• Maintain IT inventory and asset logs, ensuring all records are accurate and up to date.
<p>This is an opportunity to join a well-established FinTech company in a technology leadership role. In this position, you’ll be leading a team size of around 15 people, and you’ll have several team leads reporting to you. </p><p><br></p><p>This company works with financial institutions across Canada, and they provide an innovative software platform to their customers. A significant part of your role will focus on ensuring that the platform is running smoothly at all times, to minimize downtime and disruptions. Experience in a software company, working on platform engineering would be considered an asset for this role. </p><p><br></p><p>This role is suitable if you are an experienced people manager, with a strong technical background. Perhaps you started your career in IT systems administration or product operations, and then progressed into leading teams of technical professionals. If this sounds like you, then please read on. </p><p><br></p><p>This is a full-time position, and includes a competitive base salary, paid vacation and extended health and dental benefits. </p><p><br></p><p>One of the attractive elements of this opportunity is the chance to work with a supportive team. You will be reporting to a long-term CIO of the company, and there are several other members of the team with long tenure. Your role will be to coach and mentor and develop the members of your staff, and to develop relationships with other staff members across the business.</p><p><br></p><p><strong>HOW TO APPLY</strong></p><p><br></p><p>A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching software and IT professionals to job opportunities, and I am always looking to connect with like-minded people in the Vancouver area.</p><p><br></p><p>If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck</p>
We are looking for a highly analytical and detail-oriented Product Activation Analyst to join our dynamic Digital Product Team in Toronto, Ontario. In this long-term contract position, you will play a key role in managing data-driven processes, ensuring operational excellence, and supporting the activation of digital products. This hybrid role requires on-site presence three days per week and offers the opportunity to work closely with cross-functional teams to enhance product scalability and compliance.<br><br>Responsibilities:<br>• Oversee product activation processes, emphasizing user access entitlements and permissions.<br>• Prepare and maintain structured data files for system uploads, ensuring accuracy and version control.<br>• Utilize Excel and Power BI to analyze large datasets, uncover trends, and deliver actionable insights.<br>• Create dashboards and reports to effectively communicate metrics and performance to stakeholders.<br>• Address and resolve inconsistencies, gaps, and risks in activation-related workflows and data.<br>• Collaborate with product, IT, and business teams to support data analysis for product launches.<br>• Document business use cases, operational procedures, and functional requirements for product activation.<br>• Develop and maintain best practices and process documentation to ensure scalability and consistency.<br>• Apply frameworks for organizing and tagging raw data to enhance usability.<br>• Contribute to continuous improvement initiatives for activation tools and processes.
