<p>We are seeking an experienced <strong>IT Infrastructure & Support Specialist</strong> for a <strong>remote, temporary contract position</strong>. The ideal candidate will have strong Azure expertise, solid networking and security knowledge, and the ability to provide advanced end-user support across Microsoft environments. This role requires a hands-on technical professional with a broad understanding of cloud, server, and virtualization technologies.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage and support <strong>Azure networking and infrastructure</strong>, including VNets, virtual machines, and related cloud services.</li><li>Maintain and enhance <strong>network security</strong>, ensuring adherence to best practices and organizational standards.</li><li>Perform <strong>system patching</strong>, updates, and improvements across cloud and on-prem environments.</li><li>Utilize <strong>SIEM tools</strong> to monitor, analyze, and respond to security events.</li><li>Administer and support <strong>Office 365 / Microsoft 365</strong>, including user management, applications, and configurations.</li><li>Provide <strong>Level 2–3 technical support</strong> to resolve complex end-user issues.</li><li>Support and maintain applications such as <strong>Microsoft 365, SharePoint, and related productivity tools</strong>.</li><li>Create, configure, and manage <strong>endpoints</strong> across the organization.</li><li>Manage and maintain <strong>servers</strong>, performing routine checks, updates, troubleshooting, and optimization.</li><li>Work with <strong>virtualization technologies</strong> to support and maintain hybrid and cloud-based environments.</li></ul><p><br></p>
We are looking for a motivated and detail-oriented Coordinator to join our team in Toronto, Ontario, on a long-term contract basis. In this role, you will support clients by ensuring administrative tasks are managed effectively and inquiries are addressed promptly. This hybrid position requires a commitment to providing exceptional service, as well as the ability to work collaboratively and adapt to new processes and systems.<br><br>Responsibilities:<br>• Provide comprehensive administrative support to clients, ensuring tasks are completed accurately and within established service level agreements.<br>• Conduct daily reviews and approvals for administrative actions, including account transfers, fee setups, de-registrations, and foreign exchanges.<br>• Collaborate with service evolution teams to address client needs and deliver solutions.<br>• Proactively identify opportunities to improve processes and enhance client relationships.<br>• Respond to inquiries in a timely manner, offering clear and thorough communication.<br>• Assist in process optimization by recommending improvements that benefit both clients and internal operations.<br>• Maintain meticulous organization of daily activities, prioritizing tasks effectively.<br>• Work across multiple technology platforms, developing a strong understanding of system interactions.<br>• Contribute to fostering an inclusive and collaborative team environment.<br>• Undertake additional duties as required to support operational goals.
