<p>Robert Half is seeking a Help Desk/Desktop Support Analyst to join one of our valued Guelph-based clients. In this role, you will provide technical assistance and support for end-users, troubleshoot hardware and software issues, and ensure effective support for technology-related needs within the organization.</p><p><strong>Key Responsibilities</strong></p><ul><li>Respond promptly to user inquiries via phone, email, or in person, ensuring a high level of support and professionalism</li><li>Diagnose and resolve technical hardware and software issues, including Windows/Mac operating systems, printers, and network connectivity</li><li>Install, configure, and maintain desktop computers, laptops, mobile devices, and relevant software applications</li><li>Provide support for applications, email systems, and other workplace technologies</li><li>Document issues, solutions, and processes clearly in the ticketing system</li><li>Collaborate with IT team members for escalated and complex technical problems</li><li>Assist with onboarding/offboarding, including account setup and equipment provisioning</li><li>Maintain an inventory of IT equipment and supplies</li><li>Stay informed about technology trends and best practices in desktop support</li></ul><p><br></p>
<p>Robert Half is pleased to present an exceptional opportunity for a Senior Member Services Representative to join our North York client, a Benefits and Pensions Administration Service.</p><p><strong>Your Role</strong></p><p> As a Senior Member Services Representative, you will serve as an expert resource for members, resolving both routine and complex inquiries related to pension and benefits. You will also mentor junior staff and help shape the service delivery approach.</p><p><strong>Key Responsibilities</strong></p><ul><li>Deliver outstanding member service via phone, and email communication with empathy, accuracy, and efficiency.</li><li>Guide members through administrative processes such as enrollment, retirement applications, and plan education.</li><li>Prepare and issue member documentation, ensuring timely and accurate information.</li><li>Participate in member seminars, individual consultations, and union meetings.</li><li>Review member updates and documentation for accuracy; coordinate pension payment instructions with custodians.</li><li>Reconcile monthly and yearly pension payments in all forms.</li><li>Coach and support junior representatives to uphold service standards.</li><li>Identify and implement opportunities to enhance processes and member satisfaction.</li></ul><p><br></p>
<p><strong>About the Role</strong></p><p>We are seeking an experienced and strategic Marketing Manager to lead the Canadian marketing initiatives for a global leader in material-handling equipment. This position will oversee the development and execution of regional marketing programs supporting eight full-service branches across Ontario and Quebec, enhancing brand awareness and driving lead generation for material handling solutions such as electric forklifts, reach trucks, and warehouse systems.</p><p>Reporting to the General Manager – Sales and Marketing, you will collaborate closely with cross-functional teams and manage a Marketing Project Specialist, while partnering with our US-based global marketing team and external agencies.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Strategic Execution:</strong> Develop, implement, and measure comprehensive marketing strategies to engage targeted customer segments, optimizing ROI across top and bottom funnel activities.</li><li><strong>Program Leadership:</strong> Drive regional campaigns, digital initiatives, and support brand awareness while overseeing all aspects of the Canadian corporate website.</li><li><strong>Team & Project Management:</strong> Manage and mentor the Marketing Project Specialist, ensuring effective internal and external communications, while delivering marketing projects on time and within budget.</li><li><strong>Performance Tracking:</strong> Evaluate marketing program results, report on key metrics, and recommend continuous improvements for management review.</li><li><strong>Budget Ownership:</strong> Oversee a $300K CAD annual marketing budget, working with external agencies (currently Google Ads support) to maximize value and efficiency.</li><li><strong>Collaboration:</strong> Align marketing activities with sales objectives and operations, maintaining open communication with the US global team, navigating approval processes as needed.</li><li><strong>Departmental Excellence:</strong> Advocate for the Marketing Department’s mission, vision, and values throughout project development.</li><li><strong>Employee Development:</strong> Train, counsel, and handle compensation recommendations and review for direct reports.</li></ul><p> </p><p> </p><p><br></p>
<p>Join a global leader focused on people and innovation, currently undergoing a major digital transformation. We are searching for a strategic Director of Enterprise Systems & Data to head the advancement of ERP, CRM, and Data/BI environments.</p><p><br></p><p><strong>Role Overview:</strong></p><p> As a key member of the senior leadership team, you will drive the modernization of mission-critical platforms like Workday (HCM & Finance), Salesforce, and a contemporary data stack. You’ll be responsible for strategic vision, hands-on leadership, and enabling enterprise technology at scale across multiple international businesses.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and coach cross-functional teams, including managers, engineers, and analysts within ERP, CRM, ETL, and BI domains.</li><li>Develop and execute multi-year technology strategies to optimize enterprise systems, aligning with business goals.</li><li>Oversee the performance, security, and integration of Workday (Finance & HCM), Salesforce, and data warehousing solutions.</li><li>Partner with senior stakeholders to shape technology roadmaps and elevate operational excellence.</li><li>Design and implement policies, processes, and governance frameworks to ensure reliable and scalable technology ecosystems.</li><li>Manage vendor partnerships, contracts, and budgets efficiently.</li><li>Uphold best practices in data governance, focusing on data quality, privacy, and compliance.</li><li>Support program delivery with effective scoping, risk oversight, agile planning, and cross-team collaboration.</li><li>Address engineering challenges and architect robust, scalable solutions.</li><li>Track and report on KPIs, team progress, and enterprise system outcomes.</li><li>Drive talent development through mentorship, hiring, and leadership growth.</li></ul><p><br></p>
<p>Robert Half Technology is looking to hire a full time / permanent Business Systems Manager for a current vacancy that we are sourcing for.</p><p><br></p><p>This is an exciting opportunity that is offer growth, stability and excellent work culture to help progress your career and make a difference in their organization.</p><p><br></p><p>Please take a look at the summarized information below and apply if you are a good fit. Due to the high volume of applicants, those that fit the requirements will receive a response. Thank you for understanding!</p><p><br></p><p>Role: Business Systems Manager</p><p>Type: Full Time / Permanent</p><p>Location: GTA</p><p>Compensation: $130k to $150k (Some flexibility) + Bonus (5%) + 4 Weeks + 5 PTO Days + Statutory Holidays + Strong Benefits with RSP Match</p><p><br></p><p>Key Responsibilities:</p><p><br></p><p>Strategic ERP Leadership: Spearhead the optimization and utilization of the Dynamics 365 (D365) platform, acting as a bridge between IT and business units to ensure operations are aligned with technical capabilities.</p><p><br></p><p>Stakeholder Management: Serve as a trusted business partner to executive leadership (VPs/Directors), confidently influencing decision-making and ensuring alignment on the D365 roadmap; change management.</p><p><br></p><p>Team Development: Lead, mentor, and scale the current ERP team, fostering a culture of autonomy and growth.</p><p><br></p><p>Project & Change Management: Oversee the end-to-end lifecycle of ERP initiatives, specifically driving the critical Go-Live, while managing organizational change to ensure user adoption.</p><p><br></p><p>Operational Excellence: Apply deep manufacturing industry knowledge (Production, Order Entry, Finance) to streamline business operations and drive vision without the need for micromanagement.</p>
<p><strong>Job Title:</strong> Bilingual Jr. Project Manager– ERP Implementation</p><p><strong>Duration:</strong> 12 months</p><p><strong>Working Arrangements</strong>: Hybrid 3-4 days in office</p><p><strong>Location:</strong> Toronto, ON or Montreal, QU</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee and lead the full-cycle ERP implementation, in coordination with external vendors, IT, and Finance teams.</li><li>Manage the design and standardization of the Chart of Accounts (COA), balancing standard practices and required customizations.</li><li>Serve as system superuser for NetSuite, providing expertise, troubleshooting, and ongoing support after go-live.</li><li>Design and deliver training for end users, including creation of SOPs, user manuals, and English-language training materials.</li><li>Regularly interface with end users and project team, fostering communication and addressing project roadblocks.</li><li>Project manage timelines, deliverables, and communications to ensure on-time delivery.</li><li>Collaborate with stakeholders to gather requirements and relay feedback for successful adoption.</li><li>Support post-implementation activities, including system optimization and process improvement.</li></ul><p><br></p>
