We are looking for a success-driven Customer Experience Specialist to join our team in Markham, Ontario. This role requires a dedicated, detail-oriented individual who excels in building positive relationships with clients and ensuring smooth order and data management processes. You will play a key part in supporting our wholesale distribution operations by delivering exceptional service and maintaining operational efficiency.<br><br>Responsibilities:<br>• Accurately process customer orders and manage data entry tasks to ensure seamless operations.<br>• Address client inquiries and resolve any issues with attention to detail and efficiency.<br>• Utilize Matrix software and other tools to track and manage order fulfillment processes.<br>• Collaborate with team members to maintain a positive and productive office environment.<br>• Monitor and ensure the accuracy of customer records and documentation.<br>• Support the finance team by adhering to company policies for vacation and sick day tracking.<br>• Coordinate with clients and internal departments to ensure timely delivery of products.<br>• Demonstrate flexibility and adaptability, including occasional coverage for appointments during work hours.<br>• Promote a detail-oriented and friendly approach to customer interactions and team collaboration.<br>• Identify opportunities for internal growth and contribute to the overall success of the company.
We are looking for a skilled Collections Specialist to join our team in Brampton, Ontario on a contract basis. In this role, you will play a pivotal part in managing accounts receivable processes, ensuring timely collections, and maintaining accurate financial records. This position requires strong organizational skills, attention to detail, and excellent communication abilities.<br><br>Responsibilities:<br>• Conduct follow-ups, send reminders, and communicate with clients to ensure timely payments.<br>• Analyze accounts receivable records to validate collectible items and address outstanding balances.<br>• Investigate payment delays and work closely with customers to resolve disputes or issues.<br>• Maintain accurate aging reports for accounts receivable and oversee online payment processing.<br>• Apply accounting principles, including debits and credits, to support general accounting tasks.<br>• Utilize data to identify trends, highlight discrepancies, and inform decision-making.<br>• Keep thorough and organized documentation of all collection activities and communications.<br>• Use Microsoft Excel to manage data, perform lookups, and conduct detailed analyses.<br>• Leverage expertise in QuickBooks to assist with financial processes and reporting.<br>• Collaborate with team members to ensure seamless handling of collections and accounting support.
We are looking for a dedicated Customer Service Representative to join our team in Thornhill, Ontario. This is a Contract to permanent position, offering an excellent opportunity for growth and development while contributing to a dynamic organization in the service industry. The role requires exceptional communication skills and the ability to handle multiple tasks in a fast-paced environment.<br><br>Responsibilities:<br>• Prepare various forms and correspondence related to claims files, including letters to members, third-party reports, and consent forms for police report requests.<br>• Process payments for claim-related expenses such as appraisal fees, glass invoices, and police report charges.<br>• Assist the Total Loss team by managing and dispatching Proof of Loss documents to facilitate settlements.<br>• Request official reports, including police and fire incident documents, to support claims investigations.<br>• Handle the dispatch of Property Damage claim files to legal representatives as required.<br>• Organize, sort, and distribute incoming correspondence efficiently.<br>• Make outbound calls to members to collect First Notice of Loss details for claims reported after hours or online.<br>• Respond to inbound calls and direct callers to the appropriate departments based on their needs.<br>• Provide exceptional support and assistance to ensure smooth operations within the claims process.
We are looking for a dedicated and detail-oriented Bilingual Collections Specialist to join our team on a 12-month contract. Based in Markham, Ontario, this role is ideal for professionals with strong organizational skills and a passion for providing exceptional customer service. If you have experience in collections and are fluent in French, we encourage you to apply for this exciting opportunity in the automotive industry.<br><br>Responsibilities:<br>• Handle both inbound and outbound communications with customers to address inquiries and concerns effectively.<br>• Identify and assess potential financial losses, implementing strategies to mitigate risks.<br>• Oversee repossession processes, escalating cases as necessary when alternative methods have been exhausted.<br>• Prepare and dispatch necessary documentation to customers in a timely manner.<br>• Maintain accurate and up-to-date records of customer interactions and actions taken in the system.<br>• Collaborate with internal teams to ensure seamless management of customer accounts.<br>• Monitor payment processing and follow up on delinquent accounts to ensure compliance with company policies.<br>• Recommend actionable solutions to improve collection processes and achieve financial targets.<br>• Support the implementation of best practices for credit management and collections.<br>• Provide exceptional service while maintaining professionalism in challenging situations.
<p><strong>Overview</strong></p><p> Our client in Toronto is seeking a Receptionist to join their dynamic People and Culture team. The Receptionist plays an essential role as the first point of contact for all visitors and callers. This position supports office administration through various clerical duties, including coordinating office activities, greeting and assisting visitors, managing inbound telephone calls, scheduling appointments, and processing mail and couriers. Additionally, the Receptionist supports the People & Culture department with corporate and community initiatives.</p><p><strong>Key Responsibilities</strong></p><ul><li>Prepare and maintain the office environment: set up coffee and snack bar, organize meeting rooms, and ensure all areas are tidy and presentable</li><li>Greet and assist employees and guests, ensuring a welcoming and professional experience</li><li>Manage incoming phone calls and direct callers as needed</li><li>Provide guest services including beverage service, coat check, and welcoming walk-in visitors</li><li>Support meetings for executive staff: room set up, food and beverage service, and clean up</li><li>Manage office access systems including FOB and parking transponder activation</li><li>Process and distribute incoming and outgoing mail and courier packages</li><li>Track office inventory and reorder supplies within budget parameters</li><li>Scan invoices and create purchase orders for corporate departments</li><li>Support special projects related to corporate events and community engagement, including research, communications, administration, and coordination</li><li>Assist with implementation of office layout changes and ensure reception area coverage at all times</li><li>Maintain office security and follow safety procedures</li><li>Assist the People & Culture team as required</li><li>Contribute to streamlining reception functions and cost-saving initiatives</li></ul>
