<p>We are seeking a detail-oriented IT Support Specialist to join a collaborative team that provides technical assistance across multiple offices. This role involves a mix of in-person and remote support, working closely with non-technical stakeholders. You will primarily support with Level 2 issues. </p><p><br></p><p>If you enjoy problem-solving and delivering exceptional service, this position offers a great opportunity to make an impact. </p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><ul><li>Respond to helpdesk tickets and calls for all offices.</li><li>Provide IT support via phone, email, remote connection, and in person.</li><li>Diagnose and resolve hardware/software issues for desktops, laptops, printers, and peripherals.</li><li>Install and configure software and hardware.</li><li>Troubleshoot and document issues related to Windows, Office 365, company-specific applications, and network connectivity.</li><li>Track equipment assignments and maintain accurate records in inventory systems.</li><li>Set up and support PCs, monitors, printers, VOIP phones, and other shared equipment.</li><li>Coordinate IT onboarding for new employees.</li></ul>
<p><strong>Accounting & Financial Operations</strong></p><ul><li>Monitor and manage the Accounting Department email inbox.</li><li>Process emails from carriers using the dispatching system (3PL) and Triumph Pay to invoice customers.</li><li>Support customer e-billing by preparing invoices and ensuring all required supporting documentation is included.</li><li>Oversee the syncing of the dispatching system into QuickBooks and investigate and resolve any errors or discrepancies.</li><li>Investigate and resolve accounting discrepancies between carrier bills and the dispatching system.</li><li>Capture and process payments accurately and promptly in QuickBooks.</li><li>Process credit card payments and apply direct deposits correctly.</li><li>Collect daily mail, deposit all cheques, and apply payments in QuickBooks.</li><li>Prepare weekly Accounts Payable payments via EFT two weeks in advance.</li><li>Prepare QuickPay payments on time to ensure applicable discounts are received.</li><li>Follow up on all outstanding carrier bills at month-end to support month-end close and preparation of monthly financials.</li><li>Perform AR collections and provide weekly AR reporting.</li><li>Provide regular updates on AR and AP status and support the CFO with financial reporting as required.</li></ul><p><strong>Administration & Compliance</strong></p><ul><li>Maintain organized and accurate accounting files and records.</li><li>Perform general office accounting and administrative duties as needed.</li><li>Assist the Controller and management with additional tasks as assigned.</li><li>Handle all financial and company information with the highest level of confidentiality and professionalism.</li></ul><p><br></p>
We are looking for a skilled HubSpot Governance & Platform Lead to oversee and optimize the platform’s performance for an airline company based in Mississauga, Ontario. In this contract role, you will play a crucial part in ensuring HubSpot aligns with business objectives, improves operational workflows, and supports data governance across multiple business lines. This position offers an opportunity to collaborate with senior stakeholders and contribute to impactful marketing and data strategies.<br><br>Responsibilities:<br>• Act as the primary owner of the HubSpot platform, ensuring its governance and effective usage.<br>• Develop and implement best practices for data structure, workflows, reporting, and lifecycle stages within HubSpot.<br>• Optimize platform performance by leveraging newly integrated operational data.<br>• Collaborate with senior stakeholders and teams to ensure HubSpot supports business goals and aligns with strategic priorities.<br>• Facilitate seamless integration of HubSpot across three distinct business lines.<br>• Translate technical data insights into actionable strategies for business users and stakeholders.<br>• Provide support for marketing initiatives within a dynamic and lean marketing team.<br>• Monitor and troubleshoot system performance to ensure smooth operation across all functions.<br>• Create and maintain dashboards to provide comprehensive reporting and analytics.<br>• Conduct gap analyses to identify areas for improvement and drive system enhancements.
