<p>Our client is seeking a proactive and analytical Business Systems Analyst to support project-based initiatives within Capital Markets. This role is ideal for a self-starter who thrives in dynamic environments and is passionate about translating business needs into effective technology solutions.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>• Agile Collaboration & Delivery</p><p>Actively participate in Agile ceremonies including sprint planning, daily stand-ups, backlog grooming, and retrospectives. Work closely with Product Owners, Scrum Masters, developers, and QA teams to ensure user stories are well-defined and deliverables are aligned with business goals.</p><p>• Requirements Elicitation & User Story Development</p><p>Engage stakeholders to gather and refine business, financial, and operational requirements. Translate these into clear, actionable user stories with acceptance criteria that guide development and testing efforts.</p><p>• Data Analysis & Reporting</p><p>Conduct data analysis to support decision-making and identify root causes of system issues. Develop reports and dashboards that provide insights and support continuous improvement.</p><p>• Process & Systems Analysis</p><p>Analyze current business processes and systems to identify gaps and opportunities for improvement. Design solutions that enhance efficiency, compliance, and performance within Capital Markets operations.</p><p>• Stakeholder Engagement</p><p>Serve as a key liaison between business units and technical teams. Facilitate communication to ensure shared understanding of requirements, priorities, and timelines.</p><p>• Continuous Improvement & Agile Mindset</p><p>Champion Agile principles and contribute to a culture of continuous learning and improvement. Identify opportunities to enhance team velocity, product quality, and stakeholder satisfaction.</p><p><br></p><p><br></p>
We are looking for an IT Support Analyst to join our team in Toronto, Ontario, on a contract basis. In this role, you will deliver responsive and detail-oriented technical support to both staff and advisors within the financial services industry. You will collaborate closely with the IT Service & Operations Manager and various IT teams to ensure smooth and efficient resolution of technical issues.<br><br>Responsibilities:<br>• Provide timely and effective technical support for desktops, laptops, and other hardware devices.<br>• Troubleshoot and resolve issues related to Citrix, Cisco, and Android technologies.<br>• Assist users with deskside support, ensuring their systems and devices function optimally.<br>• Configure, maintain, and repair computer hardware, including Dell technologies.<br>• Collaborate with IT teams to address infrastructure and security concerns.<br>• Document and track support requests to ensure efficient resolution and follow-up.<br>• Offer guidance and training to users on system functionalities and best practices.<br>• Diagnose and resolve software and hardware compatibility issues.<br>• Ensure all technical solutions align with organizational standards and security protocols.<br>• Participate in system updates and maintenance tasks as required.
<p><strong>The Company</strong></p><p>Our client in the hospitality industry is looking for a Content Analyst for a 6 month contract. The Content Analyst will work full time in the downtown Toronto office 5 days a week. Located near TTC subway stations or accessible through The Path, approximately a 10 minute walk from Union Station.</p><p><br></p><p><strong>The Position</strong></p><p>The Content Analyst will be focusing on supporting content operations across digital platforms, with a primary emphasis on managing and analyzing web content.</p><p><br></p><p>Responsibilities:</p><ul><li>Manage and update digital content using Content Management Systems (CMS), ensuring accuracy and alignment with branding guidelines.</li><li>Collaborate with cross-functional teams to support eCommerce, digital marketing campaigns, and other content updates</li><li>Analyze content performance data where applicable and provide insights or recommendations for improvements.</li><li>Collaborate with content creators, designers, and developers to gather required assets and information.</li><li>Ensure all content is optimized for digital display, responsive across devices, and follows SEO and accessibility best practices.</li><li>Conduct quality assurance checks to ensure accuracy, broken links, and formatting consistency.</li></ul>
<p>Robert Half is looking to recruit a full time / permanent Systems Configuration Specialist to join a client that is rapidly expanding in the east GTA region. This is an exciting opportunity offering growth, stability and excellent work culture!</p><p><br></p><p>Please take a look at the summarized information below and apply if you are a good fit. Due to the high volume of applicants, those that fit the requirements closely will receive a response - Thank you for your understanding.</p><p><br></p><p>Role: Systems Configuration Specialist</p><p>Type: Full time / permanent</p><p>Location: East GTA</p><p>Compensation: $65k to $70k + Annual Bonus (Individual performance / company performance ) + 3 Weeks Vacation + 6 PTO days + Benefits including ESP</p><p><br></p><p>Requirements + Responsibilities:</p><p>• 4+ years experience as Business Analyst or Technical Analyst (or similar)</p><p>• Experience working with business requirements – Understanding how requirements are translated into technical documents; IT based projects</p><p>• Experience working in payment cards (ideally); financial or banking or software industry is acceptable</p><p>• Understands workflows and business processes; business process mapping – VISIO, SALESFORCE etc.</p><p>• Setting up workflows from scratch (configuration); technical acumen</p><p>• Banking operations / back office banking knowledge</p><p>• Software implementation experience</p><p>• Strong communication – Most clients are in USA; research maybe required</p><p>• Product is a low code solution and by configuration they mean “Workflows”</p><p>• ASSET: Understanding of Java / J2EE / Web-based applications; SQL – This is not an in-depth technical role</p>
We are looking for an experienced ITSM Specialist to join our team on a contract basis in Oakville, Ontario. In this role, you will leverage your expertise in IT service management to optimize processes and ensure seamless operations. This position provides an excellent opportunity to work on a variety of ITSM functions, including incident, request, and change management, while using ServiceNow as a primary tool.<br><br>Responsibilities:<br>• Manage IT service management processes such as incident, request, and change management, ensuring compliance with best practices.<br>• Administer and configure the ServiceNow platform to support business objectives and streamline workflows.<br>• Oversee hardware and software management activities, ensuring proper tracking and documentation.<br>• Develop and maintain knowledge management systems to support internal teams and drive process improvements.<br>• Provide guidance and expertise on ITIL processes, ensuring adherence to organizational standards.<br>• Troubleshoot and resolve issues within the ITSM environment, taking ownership of tasks and delivering solutions efficiently.<br>• Collaborate with stakeholders to identify opportunities for process optimization and improved service delivery.<br>• Maintain strong customer service standards by addressing concerns and providing timely support.<br>• Support the implementation and adoption of ITSM best practices across the organization.
