We are looking for a skilled Help Desk Analyst II to provide comprehensive onsite IT support for a growing environment in Ottawa, Ontario. This long-term contract position involves addressing technical issues, managing escalated service desk tickets, and ensuring the smooth operation of IT systems across a 200-machine setup. The ideal candidate will bring strong problem-solving skills and a proactive approach to maintaining and enhancing IT infrastructure.<br><br>Responsibilities:<br>• Respond to and resolve IT-related issues, including troubleshooting printers, cabling, and remote access problems.<br>• Manage escalated service desk tickets and ensure timely resolution in alignment with service level agreements.<br>• Configure and set up new laptops and desktops, including the installation of authorized software.<br>• Maintain and apply security updates, patches, and upgrades to all IT hardware and software.<br>• Conduct diagnostics and repairs on laptops, desktops, printers, and other IT equipment.<br>• Ensure compliance with audit requirements by maintaining accurate hardware and software records.<br>• Create and manage purchase requisitions for IT hardware and software, ensuring proper licensing is recorded and maintained.<br>• Set up new user accounts and disable expired accounts in accordance with HR guidelines.<br>• Provide exceptional customer service and technical support to both internal and external stakeholders.<br>• Maintain IT inventory and asset logs, ensuring all records are accurate and up to date.
<p>Our client is looking for a dedicated Desktop Support Analyst to join their team on a long-term contract basis in Kanata, Ontario. In this role, you will provide essential onsite IT support to a dynamic manufacturing facility, ensuring smooth operations in both production line environments and office spaces. This position offers an excellent opportunity to collaborate with system administrators, engineers, and other technical professionals.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Deliver hands-on IT support for hardware, peripherals, and Windows-based Dell PCs across production lines and office environments.</p><p>• Troubleshoot and resolve technical issues related to laptops, desktops, and other workstation equipment.</p><p>• Collaborate with system administrators and the IT Manager to maintain optimal functionality of IT systems.</p><p>• Ensure the seamless operation of IT equipment within the manufacturing facility and engineering offices.</p><p>• Provide deskside support to end-users, addressing software and hardware concerns promptly.</p><p>• Document and escalate complex technical issues as needed, ensuring efficient resolution.</p><p>• Assist in maintaining and upgrading IT equipment to meet operational demands.</p><p>• Support the implementation of Cisco and Citrix technologies within the workspace.</p><p>• Maintain a high level of service while interacting with a diverse group of onsite users.</p><p>• Adhere to security and compliance standards when handling IT assets.</p>
We are looking for a skilled Database Analyst to join our team in Ottawa, Ontario. In this role, you will play a critical part in managing and optimizing our data systems to support organizational goals. With a strong focus on data governance, analytics, and security, you will help us harness the power of data to drive meaningful outcomes.<br><br>Responsibilities:<br>• Develop and maintain robust data architectures and governance frameworks to ensure data integrity and accessibility.<br>• Conduct advanced statistical analyses and leverage artificial intelligence to identify trends and solve complex challenges.<br>• Design and implement scalable data ecosystems, including data warehouses and self-service Power BI dashboards.<br>• Monitor and enhance database performance by optimizing stored procedures, queries, and reporting systems.<br>• Ensure the security and privacy of data systems by adhering to best practices in data protection.<br>• Collaborate with cross-functional teams to translate business requirements into actionable data-driven solutions.<br>• Manage and maintain database systems such as DB2, ensuring high availability and reliability.<br>• Provide expertise in CRM systems and database objects to improve operational efficiency.<br>• Perform quality assurance (QA) management to ensure the accuracy and consistency of data.<br>• Stay updated on emerging technologies and recommend innovative solutions for data management.
<p>Robert Half Management Resources is the worldwide leader in specialized consulting and staffing services for senior-level accounting, finance and business systems professionals.</p><p>Our Not-for-Profit client is seeking a Workday Specialist for a six-month term. In this position you will play a key role in testing, process design, documentation, and training to ensure smooth adoption across the Finance team and related functions.</p><p><br></p><p><strong>The Workday Specialist’s duties will include:</strong></p><ul><li>Supporting testing, process design, documentation, and training for Workday</li><li>Ensuring Workday modules meet accuracy and functionality standards</li><li>Collaborating with Finance and Payroll teams to map business processes.</li><li>Developing and Standard Work Instructions and process documentation</li><li>Delivering hands-on training to users</li><li>Assisting with data validation, migration, and reconciliation</li><li>Liaising between internal stakeholders, and external consultants </li><li>Other related duties as required. </li></ul>
<p>Robert Half Management Resources is the worldwide leader in specialized consulting and staffing services for senior-level accounting, finance and business systems professionals. </p><p>Our telecommunications client is seeking a Workday developer for a three-month term with the possibility of extension. In this position you will develop integrations between Workday and various banking platforms. </p><p>The Workday Developer’s duties will include: </p><ul><li>Developing technical solutions to inbound and outbound data transfers</li><li>Ensuring Workday modules meet accuracy and functionality standards</li><li>Collaborating with Finance teams to map business processes</li><li>Delivering training to users</li><li>Assisting with data validation, migration, and reconciliation</li><li>Liaising with external banking partners</li><li>Other related duties as required. </li></ul><p><br></p>
<p>We are looking for an <strong>IT Project Manager </strong>to join our Information Technology team. This role is ideal for someone who enjoys leading projects, working with diverse teams, and delivering innovative IT solutions that meet organizational needs.</p><p>Key Responsibilities</p><ul><li>Lead and coordinate project teams throughout the project lifecycle</li><li>Define project scope, requirements, timelines, and budgets</li><li>Coordinate internal and external resources and ensure end-user training</li><li>Contribute to the development of IT plans, standards, and procedures</li><li>Analyze systems and processes to recommend and implement improvements</li><li>Prepare cost/benefit analyses, reports, and project recommendations</li><li>Maintain effective communication with stakeholders and IT leadership</li></ul><p><br></p>
