We are looking for a dedicated Customer Service Representative to join our team in Thornhill, Ontario. This Contract-to-permanent position offers an exciting opportunity to support our claims department and provide exceptional service to our members. If you thrive in a fast-paced environment and enjoy multitasking, this role could be the perfect fit for you.<br><br>Responsibilities:<br>• Prepare a variety of claims-related documents, including letters to members, third-party reports, and consent forms for police report requests.<br>• Process financial transactions on claims files, such as payments for appraisal fees, glass claims, and police report fees.<br>• Assist the Total Loss team by preparing and sending Proof of Loss documents to facilitate claim resolution.<br>• Request official reports, including police and fire incident reports, to support claims investigations.<br>• Coordinate and dispatch property damage claim files to legal representatives when required.<br>• Organize, sort, and distribute incoming correspondence to ensure timely processing.<br>• Make outbound calls to members to collect First Notice of Loss details for new claims submitted after hours or online.<br>• Handle inbound calls as needed, ensuring callers are directed efficiently to the appropriate department or resource.
We are seeking a proactive and detail-oriented detail oriented to support our operations through effective vendor coordination, invoice management, and work order tracking. The ideal candidate will demonstrate strong communication, critical thinking, and organizational skills, with the ability to manage multiple priorities independently. <br> Key Responsibilities: Process and code invoices accurately, ensuring timely payments through internal platforms. Maintain and update the status of work orders from dispatch through to completion and payment. Monitor and follow up on outstanding invoices to ensure resolution. Coordinate with vendors (e.g., landscape maintenance providers) regarding service delivery, scheduling, and work status. Provide regular status updates to management and ensure accurate documentation in company systems. Manage multiple priorities simultaneously, ensuring deadlines are met. Apply strong critical thinking to resolve issues, discrepancies, or delays with minimal supervision. Foster positive relationships with vendors and internal stakeholders through clear and consistent communication.
