We are looking for a skilled HubSpot Data & Marketing Operations Analyst to join our team on a contract basis in Mississauga, Ontario. In this role, you will be responsible for managing data operations and ensuring seamless integration between marketing and operational systems. You will collaborate across departments to optimize data processes and support reporting needs within the airline industry.<br><br>Responsibilities:<br>• Extract, transform, and load operational data from industry-specific systems into Azure Data Lake and HubSpot.<br>• Oversee the transition of data from Salesforce, ensuring clean-up and migration processes are handled effectively.<br>• Maintain data accuracy and consistency across HubSpot to support operational and marketing needs.<br>• Develop and manage data pipelines that facilitate comprehensive reporting for marketing and operations.<br>• Collaborate with marketing and operations teams to identify and address data requirements across aviation, private airport, and maintenance business lines.<br>• Create detailed documentation of data flows and processes to ensure scalability and long-term usability.<br>• Monitor and troubleshoot data systems to identify and resolve issues promptly.<br>• Conduct quality assurance checks to maintain the integrity of stored data and reporting outputs.<br>• Utilize SQL queries and stored procedures to extract and analyze data efficiently.
We are looking for an experienced ITSM Specialist to join our team on a contract basis in Oakville, Ontario. In this role, you will leverage your expertise in IT service management to optimize processes and ensure seamless operations. This position provides an excellent opportunity to work on a variety of ITSM functions, including incident, request, and change management, while using ServiceNow as a primary tool.<br><br>Responsibilities:<br>• Manage IT service management processes such as incident, request, and change management, ensuring compliance with best practices.<br>• Administer and configure the ServiceNow platform to support business objectives and streamline workflows.<br>• Oversee hardware and software management activities, ensuring proper tracking and documentation.<br>• Develop and maintain knowledge management systems to support internal teams and drive process improvements.<br>• Provide guidance and expertise on ITIL processes, ensuring adherence to organizational standards.<br>• Troubleshoot and resolve issues within the ITSM environment, taking ownership of tasks and delivering solutions efficiently.<br>• Collaborate with stakeholders to identify opportunities for process optimization and improved service delivery.<br>• Maintain strong customer service standards by addressing concerns and providing timely support.<br>• Support the implementation and adoption of ITSM best practices across the organization.
