<p>We are looking for an experienced Incident Management Analyst to join our team in Toronto, Ontario. In this role, you will be instrumental in managing and improving our business incident management model, collaborating with IT and operational teams to resolve incidents efficiently. This is a fantastic long-term contract position with an opportunity to contribute to the development of advanced support strategies and client-focused solutions.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the full lifecycle of incident management, ensuring all incidents are logged, prioritized, and resolved within established timelines.</p><p>• Develop and distribute clear and accurate communications regarding incidents to internal teams and clients.</p><p>• Lead incident management calls, ensuring all technical and operational teams take prompt and effective action.</p><p>• Conduct post-incident reviews to identify root causes and implement corrective measures to minimize recurrence.</p><p>• Collaborate with stakeholders to investigate and resolve problems while adhering to service level agreements (SLAs).</p><p>• Monitor incident management metrics, analyze trends, and recommend improvements to enhance processes.</p><p>• Provide advanced product support to client service teams by analyzing and resolving complex inquiries.</p><p>• Participate in special projects aimed at process improvement and enhancing the overall support experience.</p><p>• Continuously refine incident protocols and best practices to improve operational efficiency.</p><p>• Provide 24/7 on-call support on a rotational basis to ensure uninterrupted service.</p>
We are looking for an experienced IT Analyst to join our team on a long-term contract basis in Toronto, Ontario. The ideal candidate will bring expertise in managing and supporting enterprise IT systems, ensuring seamless operations and excellent customer service. This hybrid role requires occasional travel to office locations and direct support for end users.<br><br>Responsibilities:<br>• Provide advanced support and administration for Microsoft Exchange Online and on-premises Exchange environments.<br>• Manage and maintain Active Directory, including creating and managing accounts, groups, and organizational units.<br>• Oversee and support Citrix Workspace and desktop environments to ensure reliable performance.<br>• Utilize Azure and Intune to manage and secure IT infrastructure effectively.<br>• Offer support for SharePoint Online, ensuring optimal functionality and user satisfaction.<br>• Assist with video conferencing tools and provide troubleshooting support as needed.<br>• Deliver exceptional customer service and build strong relationships with end users.<br>• Collaborate with teams to provide hybrid on-site and remote support for office locations.<br>• Travel occasionally to company offices without dedicated support staff to resolve IT issues.<br>• Ensure smooth integration and use of Microsoft Teams and other Office 365 applications.
<p><strong>Job Description: SAP Ariba –Training– Procurement Specialist</strong></p><p><strong>Position Overview</strong></p><p><strong> Our client is seeking a highly skilled and experienced SAP Ariba – Training – Procurement Specialist</strong> to play a pivotal role in ensuring a successful implementation of SAP Ariba for procurement processes. This position involves support for training initiatives, and alignment with organizational readiness for go-live. The ideal candidate will have extensive experience in a strong understanding of procurement workflows, and a background in training users across diverse functional areas. This is a flexible hybrid working arrangement, for a 8–12-month duration.</p><p><strong>Key Responsibilities</strong></p><p>· Collaborate with the Organizational Change Management (OCM) team to develop tailored training materials for diverse user groups (e.g., administrative staff, nurses, and stakeholders across 600 departments).</p><p>· Deliver dynamic training formats, including face-to-face workshops, online learning sessions, user manuals, team visuals, and other forms of interactive content.</p><p>· Effectively train 400+ end-users in classroom sessions, utilizing computer labs and workstations.</p><p>· Ensure all users are equipped with the skills and knowledge to operate the SAP Ariba system post-implementation.</p><p>· Conduct readiness assessments to identify gaps and provide targeted solutions to address them.</p><p>· Support the deployment phase by assisting users during the transition to the new procurement platform.</p><p><strong> </strong></p><p> </p>
<p>We are seeking an experienced <strong>Senior Financial Analyst</strong> to join our [Insert Company Name] finance team. The ideal candidate will demonstrate expertise in financial planning and analysis, project budgeting, operational performance monitoring, and strategic problem-solving. You will serve as a trusted business partner across multiple departments, providing critical support in navigating financial and non-financial data to enhance operational efficiency and achieve organizational goals.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Financial Reporting & Analysis:</strong></li><li>Coordinate and prepare monthly financial statements and variance reports.</li><li>Monitor assigned program operational performance against plans through the creation of monthly status and year-end forecast reports.</li><li>Track project progress by performing budget tracking and variance analysis.</li><li><strong>Business Partnering & Collaboration:</strong></li><li>Build strong business partnerships with various organizational departments to gain insight into ongoing and planned activities.</li><li>Support programs and services by improving operational efficiency through financial and statistical expertise.</li><li><strong>Capital Planning & Cash Flow Management:</strong></li><li>Prepare and maintain capital planning records and track funding requests from departments.</li><li>Update and maintain cash flow and portfolio forecasts.</li><li>Perform capital project reconciliations and prepare required ministry submissions.</li><li><strong>Accounting Operations:</strong></li><li>Assist with monthly, quarterly, and year-end close processes for funds and accounts.</li><li>Prepare and review account reconciliations to ensure accuracy of accounting records.</li><li><strong>Audit & Compliance:</strong></li><li>Assist in preparing annual financial statements with accompanying note disclosures and supporting working papers for external audits.</li><li>Coordinate with external auditors for the review of accounting systems and records.</li><li>Ensure compliance with accounting policies and industry guidelines.</li><li><strong>Budgeting & Strategic Planning:</strong></li><li>Support the preparation of program budgets and regularly monitor and analyze variances.</li><li>Contribute to the development and execution of strategies to meet accountability targets aligned with the Strategic Plan.</li><li>Provide financial and statistical analysis for business cases and costing for initiatives.</li><li><strong>Project Work & Ad Hoc Tasks:</strong></li><li>Participate in cross-functional projects involving internal and external stakeholders, including but not limited to:</li><li>Budget and business intelligence tools implementation</li><li>Assistance with requests for proposals (RFPs)</li><li>Costing analysis for planned initiatives</li></ul>
<p><strong>Functional Business Analyst: Tester and Support – Finance ERP </strong></p><p><strong>Position Overview:</strong></p><p> Our client in East York is seeking a detail-oriented and hands-on functional Business Analyst for the finance ERP project team. This role is focused on writing and executing test scripts with Microsoft Dynamics 365 Finance and Operations (D365 F& O). The ideal candidate has a background in finance, possesses D365 experience, and is comfortable diving into granular details. The role requires working closely with internal teams and have a collaborative, tactical approach. Financial processes are thoroughly tested, particularly around billing, accruals, and receipt collections, and help achieve project success. This is a 6 month contract with a 5 day working arrangement. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop detailed test scripts for financial ERP processes within D365 F& O.</li><li>Execute test scenarios focusing on billing, accrual, and receipt collection functionalities with precise accuracy.</li><li>Engage side-by-side with the project team, including finance and IT resources, to ensure functional success.</li><li>Provide detailed insights and solutions, working beneath the surface on specific financial workflows and processes.</li><li>Validate finance ERP system processes across multiple scenarios to ensure accuracy and completeness.</li><li>Document results, identify defects, and recommend resolutions.</li><li>Apply practical knowledge of D365 F& O to align system functionalities with finance operational needs.</li><li>Collaborate with system specialists to address areas requiring refinement or customization.</li><li>Dive deep into finance details, connecting billing systems with accruals and collections.</li><li>Offer subject-matter expertise for financial transactions and system workflows.</li></ul><p><br></p>
We are looking for a highly analytical and detail-oriented Product Activation Analyst to join our dynamic Digital Product Team in Toronto, Ontario. In this long-term contract position, you will play a key role in managing data-driven processes, ensuring operational excellence, and supporting the activation of digital products. This hybrid role requires on-site presence three days per week and offers the opportunity to work closely with cross-functional teams to enhance product scalability and compliance.<br><br>Responsibilities:<br>• Oversee product activation processes, emphasizing user access entitlements and permissions.<br>• Prepare and maintain structured data files for system uploads, ensuring accuracy and version control.<br>• Utilize Excel and Power BI to analyze large datasets, uncover trends, and deliver actionable insights.<br>• Create dashboards and reports to effectively communicate metrics and performance to stakeholders.<br>• Address and resolve inconsistencies, gaps, and risks in activation-related workflows and data.<br>• Collaborate with product, IT, and business teams to support data analysis for product launches.<br>• Document business use cases, operational procedures, and functional requirements for product activation.<br>• Develop and maintain best practices and process documentation to ensure scalability and consistency.<br>• Apply frameworks for organizing and tagging raw data to enhance usability.<br>• Contribute to continuous improvement initiatives for activation tools and processes.
We are looking for a Senior Financial Analyst to join our team in Scarborough, Ontario. In this role, you will play a key part in supporting financial planning and analysis, ensuring compliance with reporting standards, and contributing to operational efficiency within a manufacturing environment. This is an excellent opportunity to utilize your expertise in cost accounting, full-cycle accounting, and financial reporting to drive impactful business decisions.<br><br>Responsibilities:<br>• Assist in preparing budgets, forecasts, and variance analyses to support strategic financial planning.<br>• Partner with manufacturing teams to analyze key performance indicators, cost standards, and operational metrics.<br>• Conduct physical inventory counts and oversee the cycle count program to maintain inventory accuracy.<br>• Prepare financial statements in compliance with organizational and regulatory standards.<br>• Ensure adherence to legal, tax, and compliance requirements in financial reporting.<br>• Maintain and reconcile the general ledger, including accrued liabilities, prepaid expenses, and depreciation schedules.<br>• Provide analytical support to business initiatives and collaborate across departments to achieve financial and operational goals.<br>• Mentor less experienced finance team members, fostering their growth and development.<br>• Contribute to improving processes and systems within the finance function to enhance efficiency.
We are looking for a detail-oriented Financial Analyst to join our team on a long-term contract basis. This role involves analyzing financial data, preparing detailed reports, and providing insights to support strategic decision-making within the healthcare industry. Based in Markham, Ontario, this hybrid position offers a dynamic work environment with opportunities to collaborate across teams.<br><br>Responsibilities:<br>• Perform comprehensive analyses of financial data, including sales, expenses, and revenue trends, to identify key insights.<br>• Develop and maintain financial models, reports, and tools to support forecasting and strategic planning efforts.<br>• Monitor financial performance by comparing actual results to budgets and forecasts, investigating variances, and recommending corrective actions.<br>• Assist in preparing annual budgets and forecasts by analyzing historical data and identifying relevant financial trends.<br>• Create dashboards and reports to facilitate decision-making and collaboration among cross-functional teams.<br>• Prepare accurate and compliant financial reports for management, internal stakeholders, and external parties.<br>• Conduct ad-hoc financial analyses and support special projects to address specific business challenges or opportunities.<br>• Ensure all financial activities adhere to regulatory requirements and company policies, maintaining high standards of accuracy and transparency.
