We are looking for a dedicated Front Desk Coordinator to join our team in Toronto, Ontario. In this role, you will act as a key point of contact for clients, ensuring exceptional service delivery through collaboration with internal departments. As part of the Mid-Office Service Team, you will support independent Portfolio Managers and Introducing Brokers by managing daily operations and resolving client issues. This is a hybrid long-term contract position requiring at least three days per week on-site, with newer team members expected to work in the office more frequently.<br><br>Responsibilities:<br>• Build and nurture strong client relationships by coordinating efforts with internal teams and departments.<br>• Maintain a high standard of customer service by keeping clients informed about new products, services, and developments relevant to their business.<br>• Resolve client issues promptly and thoroughly, while recommending improvements to enhance overall service delivery.<br>• Review and approve administrative tasks such as bank transfers, de-registrations, foreign exchanges, and internal account transfers on a daily basis.<br>• Serve as a liaison between clients and operational teams to ensure timely and proactive task completion.<br>• Coordinate and document regular client meetings to address service and operational concerns, following up to ensure resolution.<br>• Provide guidance to clients on company policies, procedures, and available training that impact their business operations.<br>• Offer process improvement recommendations to strengthen client relationships and streamline operations.<br>• Represent the company professionally during client meetings and business events.
We are looking for an experienced Accreditation Coordinator to join our team on a long-term contract basis in Markham, Ontario. In this role, you will oversee and manage the accreditation process for our long-term care home, ensuring compliance with accreditation standards and provincial regulations. By collaborating with leadership, staff, residents, and families, you will play a vital role in fostering a culture of continuous improvement and excellence in resident care.<br><br>Responsibilities:<br>• Develop and execute a comprehensive accreditation work plan and timeline.<br>• Act as the primary liaison with accreditation organizations and other external stakeholders.<br>• Coordinate self-assessments, evidence submissions, and Required Safety Practices (RSPs) for accreditation readiness.<br>• Ensure policies, procedures, and practices align with current accreditation standards and regulations.<br>• Collect, organize, and maintain documentation and evidence required for accreditation surveys.<br>• Prepare reports, presentations, and briefing materials for leadership teams, councils, and the Board.<br>• Support various departments in implementing quality improvement methodologies and tracking progress on key indicators.<br>• Engage staff, residents, families, and councils in accreditation activities through education and communication.<br>• Coordinate logistics for on-site surveys, including scheduling, interviews, and documentation access.<br>• Facilitate post-survey follow-ups by monitoring progress and embedding recommendations into ongoing policies and training.
