We are looking for an experienced Billing Analyst to join our team in Hamilton, Ontario. In this long-term contract role, you will play a key part in ensuring the accuracy and efficiency of utility billing processes. The position involves overseeing daily administrative tasks, managing customer inquiries, and maintaining utility ownership records to support smooth operations.<br><br>Responsibilities:<br>• Oversee daily administrative tasks related to utility billing, ensuring timely processing and accuracy.<br>• Reconcile utility accounts and general ledger entries by analyzing and summarizing adjustments.<br>• Maintain up-to-date records of utility ownership and process work orders efficiently.<br>• Audit meter readings, perform adjustments, issue refunds, and authorize debit transactions.<br>• Monitor and manage customer correspondence, including inquiries, complaints, and escalations.<br>• Cancel and reissue bills as necessary while overseeing collections processes.<br>• Provide exceptional customer service to utility clients, internal teams, and external stakeholders.<br>• Utilize advanced Excel skills to analyze data and generate reports.<br>• Conduct User Acceptance Testing (UAT) to ensure system functionality.<br>• Collaborate with financial institutions and external partners to support billing activities.
<p>We are looking for a skilled Credit Analyst to join our team on a contract basis in Mississauga, Ontario. This role is ideal for someone with experience in the service industry and strong dispute resolution skills. You will be responsible for monitoring receivables, managing credit limits, and supporting timely collections while maintaining strong communication with internal and external stakeholders.</p><p> </p><p>Responsibilities:</p><ul><li>Monitor and evaluate account credit limits and receivable aging, promptly notifying relevant parties of any issues or overages.</li><li>Conduct collection efforts on overdue invoices (30+ days), managing problem accounts professionally, including high-volume, low-value accounts.</li><li>Investigate and resolve customer disputes in a timely manner, collaborating with internal teams.</li><li>Investigate and resolve customer disputes in a timely manner, collaborating with internal teams to address issues effectively.</li><li>Facilitate and support monthly meetings focused on customer account disputes to ensure resolution and alignment.</li><li>Process credit card payments accurately and efficiently.</li><li>Maintain detailed records and perform additional duties as assigned to support the credit and collections team.</li></ul><p><br></p>
