1 result for Help Deskdesktop Support Analyst in York, ON
Help Desk Analyst I
- Brampton, ON
- onsite
- Contract / Temporary
-
25 - 35 CAD / Hourly
- <p>We are looking for a Help Desk Analyst to join a global IT support team in Brampton, Ontario on a 3 month Contract basis to start. This position focuses on delivering responsive technical assistance for end users, preparing and deploying hardware, and supporting day-to-day service desk operations across a high-volume environment. The ideal candidate is comfortable working with both Windows and Mac devices and can resolve a broad range of access, application, and workstation issues with professionalism and efficiency. This is a contract role located in Brampton, Ontario, looking for an individual available to start working immediately. </p><p><br></p><p>Responsibilities:</p><p>• Provide front-line technical support by handling a steady volume of service requests and resolving issues related to applications, user access, and operating systems.</p><p>• Set up, deploy, and replace computer hardware for end users while ensuring devices are configured and ready for use.</p><p>• Support employee onboarding and offboarding by preparing equipment, managing account-related tasks, and coordinating access changes.</p><p>• Troubleshoot desktop and laptop problems across Windows and Mac environments, escalating complex issues when required.</p><p>• Use the Freshservice ticketing platform to document incidents, update request status, and maintain accurate support records.</p><p>• Deliver deskside and remote assistance to users in a global IT environment, ensuring timely and effective issue resolution.</p><p>• Assist with device refresh activities by preparing replacement equipment, migrating users to updated hardware, and minimizing disruption.</p><p>• Work with technologies such as Active Directory, Microsoft tools, Citrix, and Cisco-related systems to support end-user connectivity and access needs.</p>
- 2026-06-11T00:00:00Z
