We are looking for a detail-oriented Billing Clerk to join our team in Waterloo, Ontario. In this long-term contract position, you will play a pivotal role in managing customer billing processes, ensuring accuracy, and streamlining operations within a high-tech engineering environment. This role offers an excellent opportunity to collaborate across departments and contribute to process improvements.<br><br>Responsibilities:<br>• Manage customer requests related to vendor onboarding, information requests, and portal trading relationships.<br>• Document and refine end-to-end processes to enhance efficiency in portal registrations, collaborating with IT on system and process improvements.<br>• Identify opportunities for automation and implement solutions to optimize billing workflows.<br>• Work closely with internal teams, including Legal, Deal Desk, and Finance, to maintain accurate records for portal customers.<br>• Resolve portal-related escalations in alignment with customer regulations and legal requirements.<br>• Collaborate with Sales and Collections teams to address billing and collections issues, performing account reconciliations to meet month-end and quarter-end targets.<br>• Respond to external inquiries regarding billing processes, internal controls, and policies with professionalism and clarity.<br>• Ensure compliance with invoicing policies to uphold the company’s reputation and brand integrity.<br>• Support acquisition integrations by working with project teams to meet billing-related objectives.<br>• Take on additional tasks as required to fulfill the overall billing mandate effectively.
<p>Robert Half Canada is partnering with a well-established organization in the consumer electronics industry to identify a results-oriented Account Manager. This role is ideal for a driven professional who thrives on building strong client relationships and managing a portfolio to maximize growth opportunities.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop and maintain positive, long-term relationships with key accounts</li><li>Identify opportunities to expand business with current clients and secure new accounts</li><li>Serve as the main point of contact for customer inquiries, ensuring high satisfaction and prompt issue resolution</li><li>Collaborate with cross-functional teams (e.g., sales, marketing, operations) to achieve sales goals and deliver client solutions</li><li>Track account activity, prepare status reports, and present sales forecasts to leadership</li><li>Analyze market trends, customer needs, and competitor activity to inform account strategy</li><li>Support the execution of promotional programs and participate in industry events as needed</li></ul><p><br></p>
